Hi all, hi Pam I'll come to your point about the agenda first - it is one of the matters to discuss but the sub-group hasn't been able to get a quorum for a meeting. That is why no meetings have been held. We have to move the discussion to the plenary in order to close out this work in time, otherwise there will be none of our work in the final recommendations for the community. I do understand, as I said on that call that did happen, that ICANN at the Board level may have some concerns about the scope of moving to a service levels approach. Do we mean for Board responses to CCWGs? Do we mean for the ICANN travel office? Do we mean for getting all papers for an ICANN meeting available for everyone two weeks ahead of it? Do we mean on the turnaround of staff notes from community working group calls? That's a reasonable concern in one respect, so that recommendation could have gone further in specifying what we thought was important. What I don't understand is the Board's basic view that it does not think a service levels, client-focused approach to what the Organisation does would be wrong. I actually think it would be helpful to the relationships between the org and the community by clarifying expectations, and that it would be reasonable to try this in a few areas and then expand it out. My view is that if the Board doesn't like that approach, it is their responsibility to have suggested an alternative approach. I've re-read their public comment and I don't think they have done that. So to the changes. I believe that the re-drafted recommendation 3 incorporates the most important point of Recommendation 4, which is to standardise and publish guidelines for timeframes for acknowledging and responding to requests from teh community. When you take that with the rest of the revised rec 3, and the information acquisition activities we have suggested in rec 2, what I think you get is a move towards a more transparent and accountable service delivery model that should meet the essence of what people supported about rec 4. This to me also touches on another important point. Service levels and commitments per se sit right at the edge of the scope of our group's work - which is not about the overall accountability of ICANN for appropriate service in its role given its limited scope and mission, but is focused on staff accountability. My view is that the redraft should be able to attract support from the org, the Board and those community submitters who submitted in favour. To the extent that people say "we want service levels yesterday, thanks - this is too weak" my basic response is that we're on a journey to building the ICANN we want, and that progress doesn't usually happen in one step leaps. Thoughts? Does this make sense? cheers Jordan On 9 February 2018 at 18:33, Pam Little <pam.little@alibaba-inc.com> wrote:
Hi Jordan,
With regard to the original Recommendation #4, the latest draft looks like a complete re-write to me. But based on the attached staff-prepared summary of public comments, this recommendation seems to have received wide community support (from the RrSG, BC, IPC and RySG), with one opposition from the ICANN board.
I would also note your comment in the spreadsheet: "*JC - understand the scope concern - do not undedrstand the concern vs expectations. Put on agenda for next week*" and according to my calendar there has been no meetings held since our group's last call at 17 January 1900.
I would be grateful if you could provide a rationale for the decision to reject Recommendaton #4 and the rewrite now reflected in Recommendation #3. Thank you in advance.
Kind regards,
Pam
------------------------------------------------------------------ Sender:Bernard Turcotte <turcotte.bernard@gmail.com> Sent at:2018 Feb 9 (Fri) 07:49 To:ws2-staff_acct <ws2-staff_acct@icann.org> Subject:[Ws2-staff_acct] CCWG-Accountability-WS2-StaffAccountability- Draft Recommendations post public comment.
All,
Given the difficulty in getting quorum for meetings of the sub-group coupled with the urgency to complete the review of these recommendations in light of the public comments, so they can be included in the WS2 final report, a new draft of the recommendations has been produced which incorporates what the rapporteur considers required changes to address the public comments which have been made.
Attached to this email you will find both a clean and a red-lined PDF versions of this draft document for your consideration.
Please provide any significant comments to the list by 23:59 UTC Sunday February 11.
If there are no significant issues are brought up on the list which need to be addressed, this version of the report will be forwarded to the WS2 Plenary as the final recommendations of the Staff Accountability sub-Group.
Should there be no significant comments by the deadline the work of the sub-group will be considered completed and all future meetings will be cancelled including the Wednesday 14 February 0500 UTC meeting.
Thank You.
Bernard Turcotte for Jordan Carter Staff Accountability Rapporteur.
-- *Jordan Carter* Group Chief Executive InternetNZ Office: +64 4 495 2118 <04-495%202118> | Mobile: +64 21 442 649 <021%20442%20649> | Skype: jordancarter Email: jordan@internetnz.net.nz *A better world through a better Internet *