hi all By way of further on this - below is an extract from the blog post that Göran published announcing the change, available at < https://www.icann.org/news/blog/evolving-icann-s-executive-team>. Seems to me there is a need to be clear about what other processes this is and isn't cutting across - e.g. this person won't be the recipient of Reconsideration Requests, one assumes. J. *I am also expanding John’s remit as we are creating a new role of an ICANN Complaints Officer. The ICANN Complaints Officer will receive, investigate and respond to complaints about the ICANN organization’s effectiveness, and will be responsible for all complaints systems and mechanisms across the ICANN organization. We will be appointing someone to this role, reporting directly to John. This person will work closely with Ombudsman Herb Wayne.* *The Complaints Officer is an important role that will provide a focus point for the community if they have complaints about the ICANN organization. It is an additional way to keep the organization and me accountable to you, the global ICANN community. The purpose of the office is to ensure that complaints and particularly those of community members, about systemic issues or concerns about the organization are heard, reviewed, analyzed and resolved as openly as appropriate. I want to be clear though that this in no way replaces or supersedes the important role of all ICANN’s formal accountability mechanisms.* On 2 November 2016 at 19:45, avri doria <avri@apc.org> wrote:
Hi,
One of the subjects discussed with the CEO in the CCWG meeting this morning was the complaints function and how it would work. After a bit of discussion the subject was passed on to our subgroup for follow up.
The issues to be reviewed include:
* The placement of the function in the legal department, particularly considering the legal obligation of legal dept. to protect the organization and the conflict of interest this creates in impartially dealing with complaints * what impact does the imperative on legal to "Defend the Fortress/Faith" have on how people might have complaints dealt with, or their willingness to complain * Any other aspects that people can think of or that come up in the discussions.
Thanks
Avri & Jordan
co-rapporteurs
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