hi all Please note that small adjustments are going on to the wording, and so the only authoritative version is the Google Doc. The PDF was circulated as a "snapshot in time". all bests Jordan On Sun, 24 Jun 2018 at 12:01, Jordan Carter <jordan@internetnz.net.nz> wrote:

Hi all

Attached as a PDF is the current draft of the implmentation guidance re Ombudsman.

Live Google doc link here: https://docs.google.com/document/d/1OVTbu1wHBNIMJM4sBW3qCUrfcXvr7vUCZG37QPIB...

I hope this works!

best Jordan --

*Jordan Carter*

Group Chief Executive

InternetNZ

Office: +64 4 495 2118 | Mobile: +64 21 442 649 | Skype: jordancarter

Email: jordan@internetnz.net.nz

*A better world through a better Internet *

-- *Jordan Carter* Group Chief Executive InternetNZ Office: +64 4 495 2118 <javascript:void(0);> | Mobile: +64 21 442 649 <javascript:void(0);> | Skype: jordancarter Email: jordan@internetnz.net.nz *A better world through a better Internet *