Re: [At-Large] Request for staff research: registrar fees and practices

John L wrote:

PS to Wendy: feel free to repost this if I'm not allowed to send this to the ALAC list directly.

Apparently you are (and rightfully so, as ALAC alumni), since I got this from you through the list. Cheers, Roberto P.S.: Incidentally, I agree with you on how competition should develop, re: below.

Personally, I think that manual but free is the worst that I would consider acceptable. Registrars should get their customers to renew by providing good service at a competitive price, not by sabotaging their efforts to leave.