Hello Kieren, When a member of the public writes that "I have emailed the webmaster a few times about this matter, but as with all emails to the webmaster on any subject, I have never received a reply", then this clearly points to a problem. Someone that serves in the capacity of Manager of Public Participation might indeed wish to look into why a member of ICANN Staff (the webmaster) appears to be routinely ignoring messages from the public. and as to the non-answer that you provided to Dale, I think you could have done much better... The WDPRS handles over 100,000 complaints monthly. If there is a problem with system-generated follow-ups as he has indicated, then this is a major concern. ...perhaps you'll get around to actually looking into the problem at some point. regards, Danny ____________________________________________________________________________________ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs