August 2013 - atrt2 - lists.icann.org

Work Stream 4 possible recommendations
by Fiona Asonga Aug. 16, 2013

Aug. 16, 2013

hallo All Kindly find attached document for this mornings discussion on new issues and possible recommendations kind redgards Fiona Asonga

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Apropos today's Reconsiderations and Appeals discussion
by Avri Doria Aug. 16, 2013

Aug. 16, 2013

Good morning, Just reading a quote from Akram Atallah, president of ICANN’s Generic Domains Division, this morning on http://domainincite.com/14208-interview-atallah-on-new-gtld-objection-losers “Of course, as with anything ICANN, they have some other avenues for asking for reconsidering the decision,” he added. “Basically, going to the Ombudsman, filing a Reconsideration Request, or even lobbying the board or something. Murphy then goes on to discuss whether the reconsideration process is valid in this case and does point out that no reconsiderations process has ever resulted in a changed decisions. Do we need to figure this ICANN staff understanding of the reconsideration process into our discussions? We also probably need to talk about the Ombudsman's role in this repsect as part of our ombudsman discussion. avri

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Staff response to follow up questions to HR re: Multilinguism
by Larisa B. Gurnick Aug. 16, 2013

Aug. 16, 2013

The Team has follow-up questions with respect to ICANN staff's multilingualism. Below are responses from Steve Antonoff, Director of Human Resources: 1. Do we have metrics of staff multilingualism? Is this data public? Denise clarified that the ATRT 1 recommendation implementation focused on Senior staff. However, do you track this information for all staff? * From time to time we survey staff but have not done so, therefore we do not have metrics for the entire staff. We have not published publicly. * In order to track we need some automation that is currently not available in our current tools. We are evaluating some new tools that would give us the capability to do this - we are probably a year away. 1. Is our educational program (foreign languages) documented? Do we have metrics we may share with the Team relative to the number of training sessions that have taken place and the number of staff that participated? * The educational program is not formal in the sense that we track attendance, measure improvement, etc. We encourage multilingualism and provide tools to staff who wish to pursue. We currently don't have the capability to track. * We have posted the language training through busuu.com on the staff wiki under "Talent Development Offerings". In addition to busuu.com ICANN owns a number of Rosetta Stone systems that have been purchased to accommodate specific requests. For example, we now have a copy of Rosetta Stone Turkish which is checked out to a staff member. We have also paid for classroom training as well when appropriate - for example we paid for a Belgian staff member who was fluent in French and English to take Dutch classes, we've paid for a staff member in Los Angeles to study Spanish locally in a classroom setting, etc. 1. Can we compare the number of Senior staff that was multi-lingual around the time that ATRT 1 issued its report (Dec 2010) to where we are today? * Measuring multilingualism of senior staff as of December 2010 to today is possible but will have to be done manually and will take some time. Expect to have this ready by 23 August. Larisa B. Gurnick Consultant/Senior Director, Organizational Reviews Internet Corporation for Assigned Names and Numbers (ICANN) larisa.gurnick(a)icann.org<mailto:larisa.gurnick@icann.org> 310 383-8995

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Per our dinner conversation
by Brian Cute Aug. 16, 2013

Aug. 16, 2013

http://www.youtube.com/watch?v=lc8BcBZ0tAI

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Rev template - Legitimacy/Outreach
by Jørgen C Abild Andersen Aug. 16, 2013

Aug. 16, 2013

Dear colleagues Please find attached a slightly revised template on Legitimacy/Outreach. As mentioned this afternoon I consider Rec 1 to be covered by our discussions regarding Larry's paper containing recommendations concerning GAC. So I propose that tomorrow we concentrate our discussions on Rec 2. Best regards Jørgen

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Revised meeting agenda
by Alice Jansen Aug. 16, 2013

Aug. 16, 2013

Dear Review Team Members, Attached you will find a copy of the revised meeting agenda for your consideration. Thanks Best regards Alice ---- Alice Jansen Strategic Initiatives Manager ICANN Rond Point Schuman 6, Bt.1 B-1040 Brussels, Belgium Office: +32 289 474 03 Mobile: +32 4 73 31 76 56 Skype: alice_jansen_icann Email: alice.jansen(a)icann.org<mailto:alice.jansen@icann.org>

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Example visual measurement tool
by Fiona Alexander Aug. 15, 2013

Aug. 15, 2013

As just mentioned by Larry

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Potential improvements of the review processes
by Jørgen C Abild Andersen Aug. 15, 2013

Aug. 15, 2013

Dear colleagues Following up on our brief discussion yesterday regarding potential improvements of the review processes please find attached a short paper with 6 recommendations reflecting what I found was the common thinking of the discussion yesterday. Best regards Jørgen

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Update from Language Services for ATRT 2
by Larisa B. Gurnick Aug. 15, 2013

Aug. 15, 2013

>From Nora Abusitta: As you may know, ICANN Language Services has, until a few months ago, been working on providing language services support through an array of different services (translation, simultaneous interpretation, teleconference interpretation, transcription, scribing), but all these from a function perspective, and not a physical organized department with all the necessary members in place. Fortunately this much desired initiative is finally coming to place during FY14. For the past few months, we have been working with Nora, in assessing and planning accordingly, in order to support the community, stakeholder groups and the organization's needs in a more detailed, yet comprehensive manner. To begin moving forward with the deployment of our plan, we are hiring the first four language experts. These language experts will have ownership of their corresponding language pair, each being the combination of EN (English) and their native language (FR = French, RU = Russian, ES = Spanish, ZH = Chinese and AR = Arabic). The first four experts hired represent a great step on moving forward to what we envision, a "quality driven service". Each language expert will be in charge of consolidating terminology data bases, validating terms, assessing and reviewing the quality of the service and material delivered by outsourced vendors, for their corresponding language pair. At the same time, each language expert will become the point of contact for community members, stakeholder groups and ICANN staff, for any needs, queries, revision of terminology and anything related to the language pair they represent. They will also take the role of Head-Interpreter (of the language pair they own) to provide support and see through the proper use of terminology by the rest of the interpreters. As a team, we will work together on the creation of a QA (Quality Assurance) process to ensure the enhancement of the service by delivering, consistency in terminology, the adequate use of accepted terms, and a wide range of accessible glossaries for every subject (IDNs, New gTLDs, General Terminology, ICANN Acronyms, etc.). To address the growing needs we recognize within participation and engagement, as well as our capacity to provide services, we are already preparing to increase the support in the needed areas, as well as consolidating the current support in others: TRANSLATION - We have added new vendors to our current list of vendors in order to be able to cope with volume (for example: when we are approaching ICANN meetings and right after an ICANN meeting, the volume of translation requests increases between 50% and 70%). SIMULTANEOUS INTERPRETATION - During the last three ICANN meetings, we have conducted an assessment to understand the needs and requests for interpretation support. Having done this, we will be consolidating the team of interpreters to better serve these needs by providing support to the sessions which really need the support. TELECONFERENCE INTERPRETATION - For many years, teleconference interpretation has been provided for groups interacting in EN, ES and FR (English, Spanish and French). A year ago, and after a unanimous request from ALAC/At-Large, we have moved from providing this service through ADIGO to providing the service of teleconference interpretation using our own team of interpreters, the same interpreters supporting ICANN meetings. We have not only been able to optimize the service from a financial point of view, but most importantly we have a very high quality service. We developed a device (the first in the industry) which permits our interpreters to provide the teleconference service through land-lines and not VOIP connection, almost as if they were rendering the service from an interpretation booth. Due to an increasing demand of these services, and hoping to assist the community and stakeholder groups during their WG sessions, and PDPs (Policy Development Processes), by December of this year, we will be able to provide the service in all 6 UN Languages, including Portuguese for the GAC. TRANSCRIPTION - Although transcription services have been provided in many languages for some time, the volume of sessions and number of languages as well, is being increased in order to support the WG (Working Groups). As we currently are providing transcriptions for all teleconference calls, as well as the session taking place during ICANN meetings, we are planning to increase this service as additional support to the new languages being added for teleconference interpretation support. We have been able to improve our turn-around time for the delivery of transcriptions to 24 hrs. from the submission of the audio file, in some cases we have been able to deliver the same day. We have negotiated with our vendor the increase of resources dedicated to ICANN during ICANN meetings in order to be able to publish the related transcripts much faster. SCRIBING - Scribing services at ICANN have been delivered by the one same vendor for a very long time. We are testing new service providers in order to optimize this support, and ultimately increase the availability of the service. Although all Board sessions as well as the Opening Ceremony and Public Forum have always received scribing support, only some GAC sessions were also being supported with this service. After a long time requesting an increment of this service, the meeting in Durban, ICANN 47, was the first ICANN meeting where we provided scribing support for absolutely every single GAC session. Larisa B. Gurnick Consultant/Senior Director, Organizational Reviews Internet Corporation for Assigned Names and Numbers (ICANN) larisa.gurnick(a)icann.org<mailto:larisa.gurnick@icann.org> 310 383-8995

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Link to list of templates
by Alice Jansen Aug. 15, 2013

Aug. 15, 2013

Dear Review Team Members, To view the list of templates, please go to: https://community.icann.org/display/ATRT2/Templates+for+Assessment+of+Imple… Thank you Best regards Alice ---- Alice Jansen Strategic Initiatives Manager ICANN Rond Point Schuman 6, Bt.1 B-1040 Brussels, Belgium Office: +32 289 474 03 Mobile: +32 4 73 31 76 56 Skype: alice_jansen_icann Email: alice.jansen(a)icann.org<mailto:alice.jansen@icann.org>

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