Dear all, ICANN published its first Complaints Office Semi-Annual Report, for the period of 15 March 2017 – 31 December 2017. View the ICANN Complaints Office Semi-Annual Report[icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__icann.org_en_system_fil...> [PDF, 318 KB]. Since the Complaints Office started receiving submissions in May 2017, it has received many complaints that have led to opportunities for the org to research, analyze and in improve upon its work, all in a transparent manner. This report describes key activities and metrics for the reporting period, observations and recommendations from the Complaints Officer, and provides a look ahead at the next six months. Best regards, Joke Braeken ccNSO Policy Advisor joke.braeken@icann.org<mailto:joke.braeken@icann.org> Follow @ccNSO on Twitter: https://twitter.com/ccNSO Follow the ccNSO on Facebook: https://www.facebook.com/ccnso/ http://ccnso.icann.org