Dear all, Please find included the results Council workshop, and Council meeting 172 exercise. Also included is a draft resolution, which was deferred from the meeting and now also includes the actions you suggested to implement as soon as possible. If you have any questions, comments or objection, please send them to the list by Friday 30 April 23.59 UTC. The draft resolution reads: Draft Resolution Background Following the March 2021 ccNSO Council Workshop and the Exercise during ccNSO Council meeting 172 to identify actions that would enhance the effectiveness and efficiency of the ccNSO Council, the following actions were identified that should be implemented as soon as possible: * Virtual Coffee Breaks between Council meetings. * Focus on relation building when the f-2-f meetings or hybrid versions start again * Use various communication channels: * Council WhatsApp group chat (Council only, and a Councillor as Admin) * Council WhatsApp read-only Alert Channel (Council and Secretariat, Secretariat as Admin) To improve understanding of the impact and efforts required, additional discussion and planning will be needed in time around the following actions: * Mentoring. Mentoring new Councillors by more experienced Councillors * Develop & maintain a living document with topics of interest to Councillors The ccNSO Council is advised to discuss and assess the following possible actions as well, specifically in light of enhancing the effectiveness and efficiency of the ccNSO Council: * Outreach to recent appointed NomCom Councillors * Increased collaboration with the Regional Organisations * Translation Decision The ccNSO Council request its Chair jointly with the Secretariat to implement the following actions as soon as possible: * Secretariat to organize Virtual Coffee Breaks between Council meetings. * When the f-2-f meetings or hybrid versions start again, focus on relation building * Use various communication channels in addition to the already existing methods of communication (email, zoom etc.): * Council WhatsApp group chat (Council only, and a Councillor as Admin) * Council WhatsApp read-only Alert Channel (Council and Secretariat, Secretariat as Admin) The Chair is also requested to schedule discussion of the other identified actions at a later workshop around ICANN72. Kind regards, Bart