Paul, thank you and the WG for this very sound work! May I suggest just a rather small future amendment: In addition to the textual description(s) of the requested reporting, sample graphics would be very helpful. How does a schematic dash board could/should look like? I'd be eager to see the WG's suggestions to fill the process performance parameters (page 17 ff), as they are probably the demanding part of the envisioned Service Level Expectations. best Jörg ________________________________ Dr. Jörg Schweiger CEO DENIC eG Kaiserstraße 75-77 60329 Frankfurt E-Mail: schweiger@denic.de Tel: + 49 69 27 235 - 455 Fax: + 49 69 27 235 - 235 PGP-Key-ID: 0x6ACD 7361 Fingerprint: 0F4A 0169 8972 D87D 26BE 4BE8 B1D2 8B71 6ACD 7361 Sitz: Frankfurt am Main Eingetragen unter Nr. 770 im Genossenschaftsregister beim Amtsgericht Frankfurt am Main Vorstand: Helga Krüger, Andreas Musielak, Carsten Schiefner, Dr. Jörg Schweiger Vorsitzender des Aufsichtsrates: Thomas Keller