Perhaps I am over-simplifying, but since agreement has not been reached on the current language, and III-C-(3) actually gives the provider quite a bit of lee-way to decide against disclosure, I propose the following: the Provider has found, specific information, facts and/or circumstances that reveal the Requestor's trademark or copyright complaint is a pretextual means of obtaining the Customer's contact details solely for the purpose of contravening the Customer's personally identifiable information. 1. *Personally identifiable information* (PII) is any data that could potentially *identify* a specific individual. Any *information* that can be used to distinguish one person from another and can be used for de-anonymizing anonymous data can be considered PII. -- *Terri Stumme* *Intellligence Analyst*