July 2018 - Gnso-rpm-providers

Suggested List of Issues for Discussion - URS Providers Survey
by Ariel Liang July 30, 2018

July 30, 2018

Dear Providers Sub Team members, We hope you had a nice weekend. As per staff action item, please find attached the “Suggested List of Issues for Discussion – URS Providers Survey” in word and PDF format. The suggested list is developed based on staff’s observation and understanding of the Providers’ Sub Team review of the Providers Survey results. The list contains issues identified by the Sub Team for further discussion and as requested by the Sub Team, additional issues identified by staff based on the survey results. Findings/recommendations that appear suitable for presentation to the full Working Group are highlighted in green, and staff questions for the Sub Team have been highlighted in yellow (only three questions on page 6, 30, and 34). The issues and recommendations have been categorized using the same subheadings as in the “Consolidated URS Discussion Document<https://community.icann.org/x/zxW8B>” previously agreed by the full Working Group and being reviewed by the Documents Sub Team. Staff anticipates that the “Consolidated URS Discussion Document” will remain the frame of reference for Working Group deliberations following each of the Sub Teams’ reports. For the full responses from the Providers and additional details, please refer to the "Responses & Notes - URS Provider Questions<https://docs.google.com/spreadsheets/d/1I-qe_I4OkQT7IU_rjHMQVa9Ebj8Ik6vay1v…>" spreadsheet. IMPORTANT: If you have any question or comment with regard to the suggested list, please send to the Sub Team mailing list by Wednesday, 30 July by 15:00 UTC. In that way, staff will be able to make revisions/edits to the document based on input received in time for the full WG meeting at 17:00 UTC. Thank you for your time and review! Best Regards, Mary, Julie, Ariel, and Berry

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Recording, Attendance & AC Chat for RPM Sub Team for URS Documents call held on Wednesday, 25 July 2018 at 17:00 UTC
by Andrea Glandon July 25, 2018

July 25, 2018

Dear all, Please find the attendance and AC Chat transcript attached to this email and the mp3 and AC Recording below for the RPM Sub Team for URS Documents call held Wednesday, 25 July 2018 at 17:00 UTC. Attendance and recording of the call is posted on agenda wiki page: https://community.icann.org/x/jgNdBQ Mp3: https://audio.icann.org/gnso/gnso-rpm-review-urs-documents-25jul18-en.mp3 AC Recording: https://participate.icann.org/p8ed3sxios9/<https://participate.icann.org/p8ed3sxios9/?OWASP_CSRFTOKEN=fcbccaca5332d3ed…> The recordings and transcriptions of the calls are posted on the GNSO Master Calendar page: https://gnso.icann.org/en/group-activities/calendar [gnso.icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__gnso.icann.org_en_grou…> ** Please let me know if your name has been left off the list ** Mailing list archives: http://mm.icann.org/pipermail/gnso-rpm-documents/ Main wiki page for the working group: https://community.icann.org/x/zRW8B [community.icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_…> Kind Regards, Andrea Glandon

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Re: [Gnso-rpm-providers] Invite - URS Documents Sub Team Meeting on 25 July 2018, 17:00 UTC
by Julie Hedlund July 24, 2018

July 24, 2018

Dear URS Providers Sub Team members, The URS Providers and URS Practitioners Sub Teams have been invited to join the URS Documents Sub Team call tomorrow, Wednesday, at 17:00-18:30 UTC because the URS Documents Sub Team will be discussing the data identified via the survey conducted by your Sub Team relating to the compilation of URS topics. Please see below the agenda for that meeting and the attached referenced documents. Please also review the recording of last week’s URS Documents Sub Team meeting: 2018-07-18: MP3. In addition, please note that for the next full RPM Working Group call on Wednesday, 01 August at 17:00 UTC, the URS Sub Teams will be asked to present the issues they have identified based on the data they have collected. For reference, please see the latest version of the Responses and Notes – URS Provider Questions spreadsheet at: https://docs.google.com/spreadsheets/d/1I-qe_I4OkQT7IU_rjHMQVa9Ebj8Ik6vay1v…. To assist in the preparation for the update to the full RPM Working Group on 01 August, staff will be updating the spreadsheet with the further issues identified and will be sending it to the URS Providers Sub Team to review. Finally, note that the URS Providers and URS Practitioners Sub Teams do not have meetings scheduled this week. Please let staff know as soon as possible if you wish to schedule a meeting prior to the full Working Group meeting next week. Best, Mary, Ariel, Berry, and Julie From: Gnso-rpm-documents <gnso-rpm-documents-bounces(a)icann.org> on behalf of "mail(a)berrycobb.com" <mail(a)berrycobb.com> Date: Tuesday, July 24, 2018 at 5:39 AM To: "gnso-rpm-documents(a)icann.org" <gnso-rpm-documents(a)icann.org> Subject: Re: [Gnso-rpm-documents] Agenda - URS Documents Sub Team Meeting on 25 July 2018, 17:00 UTC Hi All, Please find the proposed agenda for the Documents Sub-team Meeting on 25 July 2018 @ 17:00 UTC: Agenda Bash, SOI updates After action review of Sections A-E Substantive deliberations on key topics of the URS (Sections F+) Standard of Proof and Defenses (continue from last week) Remedies Appeal Overlapping Process Costs Language Abuse of Process Education and Training URS Providers Data collection & analysis: i. attached, Consolidated URS Discussion Document - updated 23 July 2018v1.docx ii. attached, Staff compilation report - updated URS data_v1.1 - 9 July 2018.docx Claims Denied – refer to email sent by Mary: https://mm.icann.org/pipermail/gnso-rpm-documents/2018-July/000059.html iii. attached, Responses & Notes - URS Provider Questions (15 June 2018) - Responses.pdf iv. attached, URS Practitioners Survey Summary Results 12 June 2018.pdf Next steps - report to the full WG, coordinate with the other Sub Teams as necessary AoB On item #3 – The sub team will review through in detail each section. Each inventoried data source will be presented and then we’ll open up deliberation for the sub team to identify issues they see with the URS based on the data and/or provide a preliminary conclusion of what could be changed to address the issue. Staff will document each of these identified for a summary output document. The sub team is encouraged to review through the remaining sections prior to the call formulating your opinions/questions to help inform the deliberations. Thank you. B Berry A. Cobb GNSO Policy Consultant @berrycobb

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Recordings, Attendance & AC Chat | RPM Sub Team for URS Providers call on Wednesday, 18 July 2018
by Nathalie Peregrine July 18, 2018

July 18, 2018

Dear All, Please find the attendance & AC chat of the call attached, and the mp3 link & AC Recording below for the Review of all Rights Protection Mechanisms (RPM) Sub Team for URS Providers call held Wednesday, 18 July 2018 at 12:00 UTC. Mp3: https://audio.icann.org/gnso/gnso-rpm-review-urs-providers-18jul18-en.mp3 AC Recording: https://participate.icann.org/p6bxb4flbmp/<https://participate.icann.org/p6bxb4flbmp/?OWASP_CSRFTOKEN=04700d34ca3363ed…> Attendance and recordings of the call is posted on agenda wiki page: https://community.icann.org/x/ZQFdBQ The recording of the call is posted on the GNSO Master Calendar page: https://gnso.icann.org/en/group-activities/calendar[gnso.icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__gnso.icann.org_en_grou…> ** Please let me know if your name has been left off the list ** Mailing list archives: http://mm.icann.org/pipermail/gnso-rpm-providers/ Main wiki page for the working group: https://community.icann.org/x/wCWAAw[community.icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_…> Kind Regards, Nathalie Peregrine

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Actions & Notes: RPM Providers Sub Team 18 July 2018
by Ariel Liang July 18, 2018

July 18, 2018

Dear All, Please see below the action items and notes captured by staff from the Providers Sub Team call held on 18 July 2018 (12:00-13:30 UTC). Staff have posted to the wiki space the action items and notes. Please note that these will be high-level notes and are not meant as a substitute for the recording. The recording, AC chat, and attendance records are posted on the wiki at: https://community.icann.org/x/ZQFdBQ Best Regards, Ariel Ariel Xinyue Liang GNSO Policy Support Specialist Internet Corporation for Assigned Names and Numbers (ICANN) == ACTION ITEMS * Sub Team members to review the complete responses from Providers, including the questions that Providers offered similar responses, and bring up issues that deserve further discussions/deliberation in the full Working Group via the mailing list * Staff to identify issues for further discussions and circulate the list with the Sub Team by Wed, 25 July * Staff to update the spreadsheet with notes captured in today's call (DONE) NOTES * Row 101: Some determinations issued by FORUM Examiners didn't state how the burden of proof is satisfied or the reasons for their determinations, and this needs to be further discussed. * Row 103: No issues * Row 105: The non-implementation of URS suspension should be further discussed; ICANN needs to make sure registry operators are following the rules/procedures and suspend the domain names. * Row 106: Registrars have a role in the extension of the suspension for one additional year, but some of them don't understand their role. Registrar education and their lack of understanding of their role is an issue. * Row 107: The WG may need to re-examine the URS technical requirements and understand whether any change needs to be made. * Row 111: No issue * Row 112: No issue * Row 113: No issue * Row 128: No issue; the small number of appeals may not be a bad thing * Row 129: No issue * Row 136: No issue * Row 137: ADNDRC may have been out of compliance with technical requirements * Row 138: No issue

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Providers Sub Team Call, 18 July - Proposed Agenda, Slides & Table
by Ariel Liang July 17, 2018

July 17, 2018

Dear Providers Sub Team, Many thanks to those who have responded to the staff inquiry. We noted the apologies from Justine and the potential apologies from Michael. Given there is no objection to the proposed time for the call (tomorrow, Wed 18 July at 12:00-13:30 UTC), staff will schedule the call and send out the invite. Please see below the proposed agenda and find the slide deck attached: 1. Review agenda 2. Finish reviewing the divergent responses from URS Providers (slide no.54 onward) 3. Review questions with similar/consistent responses from Providers in the table: https://docs.google.com/spreadsheets/d/1I-qe_I4OkQT7IU_rjHMQVa9Ebj8Ik6vay1v… 4. AOB Thank you for your time! Best Regards, Mary, Julie, Ariel, and Berry From: Justine Chew <justine.chew(a)gmail.com> Date: Monday, July 16, 2018 at 9:46 PM To: Ariel Liang <ariel.liang(a)icann.org> Cc: "gnso-rpm-providers(a)icann.org" <gnso-rpm-providers(a)icann.org> Subject: Re: [Gnso-rpm-providers] [Ext] Re: Providers Sub Team Meeting Canceled / Upcoming Call(s) Unfortunately, I am in a conflicting appointment (my) tomorrow night. Justine ----- On Tue, 17 Jul 2018, 04:34 Ariel Liang, <ariel.liang(a)icann.org<mailto:ariel.liang@icann.org>> wrote: Dear Providers Sub Team members, Thanks Michael for the comment and Phil for the clarification. This is a reminder on the question below – would Wed, 18 July 12:00-13:30 UTC work for a Sub Team meeting this week? Or do you prefer staff sending out a doodle poll to find an alternative time to meet? By noon EDT tomorrow (Tue, 17 July), if there is no objection to the Wed 12:00 UTC timeslot or request for a doodle poll, staff will schedule a call for the Sub Team on Wed at 12:00 UTC. The Sub Team would be tasked to finish reviewing the rest of the responses from Providers and identify potential follow-up questions and issues for further discussions. Best Regards, Mary, Julie, Ariel, and Berry From: Michael Karanicolas <mkaranicolas(a)gmail.com<mailto:mkaranicolas@gmail.com>> Date: Friday, July 13, 2018 at 2:24 PM To: Ariel Liang <ariel.liang(a)icann.org<mailto:ariel.liang@icann.org>> Cc: "gnso-rpm-providers(a)icann.org<mailto:gnso-rpm-providers@icann.org>" <gnso-rpm-providers(a)icann.org<mailto:gnso-rpm-providers@icann.org>> Subject: [Ext] Re: [Gnso-rpm-providers] Providers Sub Team Meeting Canceled / Upcoming Call(s) Hi all, Wednesday at 12 UTC is generally a fine timeslot for me - though I may or may not make it next week in particular, since I'm at conference. Michael On Fri, Jul 13, 2018 at 1:23 PM, Ariel Liang <ariel.liang(a)icann.org<mailto:ariel.liang@icann.org>> wrote: Dear Providers Sub Team members, Due to the low number of participants in today’s call, the meeting was unfortunately cancelled per Co-Chair’s direction. Would the Sub Team be able to meet on Wednesday, 18 July at 12:00-13:30 UTC to continue the deliberation? Staff would like to give you a heads up that the Document and TMCH Data Sub Teams are also scheduled to meet that day (simultaneously at 17:00-18:30 UTC). If we need to find an alternative time slot to ensure that more members could participate, staff can set up a doodle poll for the Sub Team. Please comment on the list whether 1) Wed 18 July 12:00-13:00 UTC would work for you, or 2) you prefer to use Doodle to identify an alternative timeslot. Thank you, and have a great weekend! Best Regards, Mary, Julie, Ariel, and Berry _______________________________________________ Gnso-rpm-providers mailing list Gnso-rpm-providers(a)icann.org<mailto:Gnso-rpm-providers@icann.org> https://mm.icann.org/mailman/listinfo/gnso-rpm-providers _______________________________________________ Gnso-rpm-providers mailing list Gnso-rpm-providers(a)icann.org<mailto:Gnso-rpm-providers@icann.org> https://mm.icann.org/mailman/listinfo/gnso-rpm-providers

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Providers Sub Team Meeting Canceled / Upcoming Call(s)
by Ariel Liang July 17, 2018

July 17, 2018

Dear Providers Sub Team members, Due to the low number of participants in today’s call, the meeting was unfortunately cancelled per Co-Chair’s direction. Would the Sub Team be able to meet on Wednesday, 18 July at 12:00-13:30 UTC to continue the deliberation? Staff would like to give you a heads up that the Document and TMCH Data Sub Teams are also scheduled to meet that day (simultaneously at 17:00-18:30 UTC). If we need to find an alternative time slot to ensure that more members could participate, staff can set up a doodle poll for the Sub Team. Please comment on the list whether 1) Wed 18 July 12:00-13:00 UTC would work for you, or 2) you prefer to use Doodle to identify an alternative timeslot. Thank you, and have a great weekend! Best Regards, Mary, Julie, Ariel, and Berry

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Updated Providers' Responses & Upcoming Calls
by Ariel Liang July 13, 2018

July 13, 2018

Dear Providers Sub Team members We hope this email finds you well. Staff have reviewed the ICANN62 Providers Sub Team session transcript and updated the table of Providers’ responses: https://docs.google.com/spreadsheets/d/1I-qe_I4OkQT7IU_rjHMQVa9Ebj8Ik6vay1v…. The table now includes additional information/clarification received from the Providers, as well as action items captured during the session (noted in Column G). All of the added notes are indicated as such by the inclusion of the phrase “Additional Info (ICANN62)” prior to the notes, in the event it is easier to search the document. Session transcript can be accessed here: https://static.ptbl.co/static/attachments/180134/1530326354.pdf?1530326354 Staff would like to check whether you wish to hold a Sub Team meeting this week or next week? The task would be finishing reviewing the divergent responses from Providers, and starting to review the responses in the rest of the table. We look forward to your input/suggestion in order to schedule the upcoming call(s) accordingly. Thank you, Mary, Julie, Ariel, and Berry

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Providers Sub Team Call, 13 July - Proposed Agenda, Updated Slides & Table
by Ariel Liang July 12, 2018

July 12, 2018

Dear Providers Sub Team members, In preparation for tomorrow (Friday, 13 July)’s call at 16:00 UTC, staff have updated the slide deck used during the ICANN62 session, incorporating new information/clarification received from Providers. Please find v5 attached. During the call, we may pick up from where we left and continue from slide no. 54. In addition, the table of responses from URS Providers has been also updated by incorporating issues for further discussion that were mentioned during ICANN62. They are included in the Column G of the table: https://docs.google.com/spreadsheets/d/1I-qe_I4OkQT7IU_rjHMQVa9Ebj8Ik6vay1v… Please see below the proposed agenda for tomorrow’s meeting: 1. Review agenda 2. Continue reviewing the divergent responses from URS Providers (slide no.54 onward) 3. Begin reviewing questions with similar/consistent responses from Providers in the table 4. AOB If staff may suggest, as we continue reviewing the data collected, the Sub Team may focus on 1) identifying potential follow-up questions to Providers to gain further information/clarification; and 2) identifying further issues for discussions (whether in the Sub Team or in the full WG) that may be helpful in moving toward the data analysis/substantive deliberation phase. Staff would assist by tracking all these in our notes and continue incorporating them in the table for the ease of reference. Thank you for your time and consideration. Best Regards, Mary, Julie, Ariel, and Berry From: Ntfy-gnso-rpm-providers <ntfy-gnso-rpm-providers-bounces(a)icann.org> on behalf of Julie Bisland <julie.bisland(a)icann.org> Date: Wednesday, July 11, 2018 at 7:09 PM To: "ntfy-gnso-rpm-providers(a)icann.org" <ntfy-gnso-rpm-providers(a)icann.org> Cc: "gnso-secs(a)icann.org" <gnso-secs(a)icann.org> Subject: [Ntfy-gnso-rpm-providers] Meeting invite / RPM Sub Team for URS Providers / Friday, 13 July 2018 Dear all, The call for the RPM Sub Team for URS Providers will take place on Friday, 13 July 2018 at 16:00 UTC for 90 minutes. 09:00 PDT, 12:00 EDT, 16:00 Paris CEST, 21:00 Karachi PKT, (Saturday) 01:00 Tokyo JST, (Saturday) 02:00 Melbourne AEST For other times: https://tinyurl.com/yd2f7plx [tinyurl.com]<https://urldefense.proofpoint.com/v2/url?u=https-3A__tinyurl.com_yd2f7plx&d…> Instructions explaining how to connect the audio in the Adobe Connect room are attached. A calendar invitation has equally been sent and an ical (if your inbox doesn’t receive direct calendar invitations) is available here as attachment for you to download to your calendar. Adobe Connect room: https://participate.icann.org/ariel-liang/ If you’re having trouble joining, please check your plug ins: http://tinyurl.com/icannactest[tinyurl.com]<https://urldefense.proofpoint.com/v2/url?u=http-3A__tinyurl.com_icannactest…> Please allow yourself additional time before start of meeting to log into Adobe Connect. Agenda Wiki: [community.icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_…> https://community.icann.org/x/DYtHBQ [community.icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_…> For the best audio quality, we recommend you join the audio bridge as well. Please see Dial in Numbers and Participant Passcode below. If you require a dial-out or to send apologies (do not send to full working group) please send an email request with your preferred contact number to gnso-secs(a)icann.org<mailto:gnso-secs@icann.org> Please let me know if you have any questions. Thank you. With kind regards, Julie You're invited. You've been invited to a GlobalMeet® audio meeting. Have the meeting call you. Click the Connect Me link below. No need to dial-in. Connect Me[go.conferencinghub.com]<https://urldefense.proofpoint.com/v2/url?u=https-3A__go.conferencinghub.com…> Not at your computer? You can join by dialing one of the access numbers below. Mobile: tel://16054755605,*,,5931373177#<tel://16054755605,*,,5931373177> Phone Only Control https://go.conferencinghub.com/2rmk4[go.conferencinghub.com]<https://urldefense.proofpoint.com/v2/url?u=https-3A__go.conferencinghub.com…> Access Number: 1-605-475-5605 Guest Passcode: 593 137 3177 Additional Access: USA: 1-605-475-5605 USA: 1-712-770-4204 USA: 1-719-955-1670 Canada, Calgary: +1 403 407 5794 Canada, Montreal: +1 514 669 5938 Canada, Toronto: +1 647 426 9166 Canada, Vancouver: +1 604 221 1239 Argentina, Buenos Aires: +54 (0) 11 5172 6004 Argentina (toll free): 0800 800 1224 Australia, Sydney: +61 (0) 2 8017 5839 Australia, Melbourne: +61 (0) 3 8687 0615 Australia, Brisbane: +61 (0) 7 3015 0531 Australia (toll free): 1 800 016 682 Austria, Vienna: +43 (0) 1 25302 1797 Austria (toll free): 0800 8866 3424 Bahrain, Manama: +973 1619 8754 Bahrain (toll free): 800 81105 Belarus (toll free): 8 820 0011 0347 Belgium, Brussels: +32 (0) 2 400 6946 Belgium (toll free): 0800 39623 Bosnia and Herzegovina: +387 7031 1471 Brazil, Sao Paulo: +55 11 4935 7167 Brazil, Rio de Janeiro: +55 21 4560 0001 Brazil (toll free): 0800 887 0234 Bulgaria, Sofia: +359 (0) 2 491 7758 Bulgaria (toll free): 00800 111 4961 Cambodia, Phnom Penh: +855 23 965 724 Canada (toll free): 1 855 950 3718 Chile, Santiago: +56 (0) 2 2666 0697 Chile (toll free): 171 800 835 774 China (national): +400 613 8203 China, Beijing: +86 10 5667 0008 China, Shanghai: +86 21 2039 7086 Colombia, Bogota: +57 1 508 8121 Colombia (toll free): 01 800 755 0071 Costa Rica (toll free): 800 542 5341 Croatia (toll free): 0800 7749 Cyprus (toll free): 800 97439 Czech Republic, Prague: +420 225 986 565 Czech Republic (toll free): 800 701 541 Denmark, Copenhagen: +45 32 72 78 22 Denmark (toll free): 80 70 35 96 Egypt (toll free): 0800 000 0543 Estonia, Tallinn: +372 622 6562 Estonia (toll free): 800 011 1580 Fiji (toll free): 00800 3323 Finland, Helsinki: +358 (0) 9 2310 1537 Finland (toll free): 0800 772 245 France, Paris: +33 (0) 1 70 37 16 78 France (toll free): 0800 947 301 France (national): 0811 655 116 France (national): 0821 231 672 Germany, Frankfurt: +49 (0) 69 2222 13417 Germany, Munich: +49 (0) 89 2030 31232 Germany (national): 01801 001 360 Germany (toll free): 0800 588 9166 Greece, Athens: +30 211 181 3853 Greece (toll free): 00800 128 822 Hong Kong: +852 3018 9112 Hong Kong (toll free): 800 933 624 Hungary, Budapest: +36 1408 8976 Hungary (toll free): 068 002 0146 Iceland (toll free): 800 9015 India, Delhi: +91 11 6641 1384 India, Mumbai: +91 22 6187 5036 India, Chennai: +91 44 6688 6062 India, Bangalore: +91 80 6127 6711 India (toll free): 1800 200 9416 Indonesia, Jakarta: +62 21 2188 9085 Indonesia (toll free): 007 803 321 8925 Ireland, Dublin: +353 (0) 1 526 9440 Ireland (national): 0818 270 272 Ireland (toll free): 1800 937 669 Ireland (national): 1890 907 642 Israel, Tel Aviv: +972 (0)3 721 7951 Israel (toll free): 1809 246 080 Italy, Milan: +39 02 3600 8016 Italy, Rome: +39 06 8750 0690 Italy (toll free): 800 148 217 Japan, Tokyo: +81 3 4588 9613 Japan, Osaka: +81 6 4560 2408 Japan (mobile): 0120 204 333 Japan (toll free): 0120 859 200 Japan (national): 0570 045 744 Jordan (toll free): 0800 22173 Kazakhstan (toll free): 8800 333 7564 Kenya, Nairobi: +254 (0)20 529 3582 South Korea, Seoul: +82 (0) 2 6007 0080 South Korea (toll free): 00798 6136 1451 Latvia, Riga: +371 6601 3637 Latvia (toll free): 8000 4410 Lithuania, Vilnius: +370 5205 5483 Lithuania (toll free): 8800 31309 Luxembourg: +352 2786 0002 Luxembourg (toll free): 800 24564 Malaysia, Kuala Lumpur: +60 (0) 3 7724 8008 Malaysia (toll free): 1 800 816 160 Mexico, Guadalajara: +52 33 4162 3988 Mexico, Mexico City: +52 55 8421 0335 Mexico, Monterrey: +52 81 4162 3637 Mexico (toll free): 01 800 733 4103 Morocco, Casablanca: +212 (0) 520 48 0030 Morocco (toll free): 0800 091 304 Netherlands, Amsterdam: +31 (0) 20 715 3986 Netherlands (toll free): 0800 023 1434 New Zealand, Christchurch: +64 (0) 3 974 2598 New Zealand, Wellington: +64 (0) 4909 4668 New Zealand, Auckland: +64 (0) 9 929 1824 New Zealand (toll free): 0800 452 951 Nigeria, Lagos: +234 1 277 5100 Norway, Oslo: +47 21 00 48 40 Norway (toll free): 800 56093 Oman (toll free): 800 77287 Panama, Panama City: +507 8 335 914 Panama (toll free): 00800 223 1391 Peru, Lima: +51 (0) 1 700 9572 Peru (toll free): 0800 78103 Philippines, Manila: +63 (0)2 395 3427 Philippines (toll free): 1 800 111 014 07 Poland, Warsaw: +48 22 295 3582 Poland (toll free): 00 800 121 4354 Portugal, Lisbon: +351 21 424 5175 Portugal (toll free): 800 788 163 Qatar (toll free): 00 800 100 492 Romania, Bucharest: +40 (0) 21 529 3904 Romania (toll free): 0800 885 825 Russia, Moscow: +7 495 646 1855 Russia (toll free): 8 800 500 9281 Saudi Arabia (toll free): 800 844 9953 Saudi Arabia (toll free): 800 850 0220 Serbia (toll free): 0800 190 703 Singapore: +65 6654 9120 Singapore (toll free): 800 616 3231 Slovakia, Bratislava: +421 (0)2 3321 5511 Slovakia (toll free): 0800 606 009 Slovenia, Ljubljana: +386 1888 8224 Slovenia (toll free): 0800 81212 South Africa, Johannesburg: +27 (0)11 589 8332 South Africa (toll free): 0800 999 441 Spain, Madrid: +34 91 114 7295 Spain, Barcelona: +34 93 800 1973 Spain (toll free): 900 828 072 Sri Lanka, Sri Lanka: +94 720 910 334 Sweden, Stockholm: +46 (0) 8 5065 3966 Sweden (toll free): 0200 125 599 Switzerland, Geneva: +41 (0) 22 595 4839 Switzerland, Zurich: +41 (0) 44 580 7228 Switzerland (toll free): 0800 841 684 Taiwan, Taipei: +886 (0) 2 2650 7327 Taiwan (toll free): 0800 666 587 Thailand, Bangkok: +66 (0) 2104 0763 Thailand (toll free): 001 800 6136 1471 Tunisia, Tunis: +216 31 378 120 Turkey, Istanbul: +90 212 375 5034 Turkey (toll free): 00800 4488 24338 Ukraine (toll free): 0800 500 871 UAE (toll free): 8000 3570 2660 UK (03): +44 (0)330 336 6003 UK (toll free): 0800 358 6404 UK (national): 0844 473 5011 UK (national): 0845 545 0030 USA /Canada (toll free): 1-800-375-2612 Uruguay (toll free): 0004 019 0274 Venezuela, Caracas: +58 212 720 2523 Venezuela (toll free): 0 800 100 8368 Vietnam, Hanoi: +84 24 4458 3313 Vietnam, Ho Chi Minh: +84 28 4458 1323 Vietnam (toll free): 122 801 81

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Additional Clarifications from FORUM
by Ariel Liang July 10, 2018

July 10, 2018

Dear Providers Sub Team members, FORUM has provided additional clarifications to their responses to some of the questions. They can be found by searching “Second Supplement” in the attached document (Row 38, 76, 103, 108 in the response table/Google spreadsheet). FORUM also clarified that they relied solely on Examiner Responses to answer the following questions in the table (Row 9, 51, 90, 92, 94, 95). The response table has been updated accordingly, incorporating the new information from FORUM: https://docs.google.com/spreadsheets/d/1I-qe_I4OkQT7IU_rjHMQVa9Ebj8Ik6vay1v… Best Regards, Mary, Julie, Ariel, and Berry

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