Dear all, Please find included the (belated) notes of the 38th CSC meeting, Kind regards, Bart Customer Standing Committee (CSC) Meeting 38 18 March 2020 @ 18:00 – 19:30 UTC Agenda and Notes Decision 01 38 2020: Lars- Johan Liman appointed as chair and Brett Carr appointed as Vice-Chair Action 01 38 2020: PTI staff to propose easy metrics to CSC (completed) Action 02 38 2020: CSC: CSC membership think-up relevant metrics on the basis of presentation. Action 03 38 2020: Secretariat to circulate slides (completed) 1. Welcome and Introduction Meeting is quorate Introduction Claudia Ruiz: she replaces Ria after 18 March meeting. 2. Chair and Vice-Chair Election Confirmation of Nomination process Chair and Vice-Chair nomination is confirmed by all. 3. Action items (only report on open items) We’ll reach out to PTI re open action items. They are aware, but may need reminder. Action Items Action 01 37 2019PTI, Review presentation of performance to present also number of SLA met. To inform CSC at its next meeting on feasibilityDefer to item 4 on agenda Action 02 37 2019CSC, Chair to send letter to ccNSO and GNSO Councils to seek their approval SLA changeCompleted, item 5 agenda Action 03 37 2019PTI to provide presentation. Expect PTI to explain in detail, also to talk about changes.Item 6 Agenda Action 04 37 2019All, Nominate chair and vice-chair by 28 February 2020, 23.59UTCCompleted No additional comment, all actions completed 4. PTI Performance February 2020 a) PTI report to CSC: already circulated, 100 % February. Progress with respect to presenting performance of PTI (number of SLA Items met), provides better understanding of what % SLA met means. Comment PTI (Naela): PTI naming Performance 100 % all metrics are met. No outstanding issues, no escalations received. As to modification of the report to include number of metrics met, the development team is happy to implement. New info to be included in April report (reporting on March) b) CSC Findings PTI Performance: already circulated ICANN Org (Amy Craemer): SLA table overview depends on outcome item 5 of 18 March agenda. Header is on every page Chair ( Liman): Confirm of Findings report. Secretariat to circulate. 5. SLA Amendment Updates Report on progress. Liman: Both Councils received request to approve SLA amendment. Awaiting approval by both Councils. 6. Presentation and discussion on possible role CSC re monitoring PTI performance DNSsec Presentation PTI. Reference to document discussed on February call. Presentation by Kim Davies General overview. See Presentation. Questions: Brett: Informative presentation, revel of details. CSC confidence that PTI will do a good job. CSC tends to monitor performance on basis metrics and reports. Are there some metrics to show performance? Conscious of work, metrics to be light touch Second comment: CSC members from different parts of global internet communities, non-US centric bias KSK-management US bias. Change to consider for the future Response: Historically US bias, requirement under the US- ICANN contract. Building a new facility costly (multi-million event). Not just the facilities but also staff needed. Is considered by PTI and is under consideration by PTI Board as part of their Strategic plan. Consideration of Fitness for purpose of current arrangement Last month very informative. The whole model under discussion given the global inability to travel. Liman: Build in auditing functions. How are they elected? Follow Sock-3. Community wide framework. Third party to audit PTI against Sock-3. Selection using ICANN procurement -process. Firms follow auditing standards. Sock-3 controls evolve and parties contracted on basis of business contract. Brett: operate on the basis of metrics. Are there easy metrics? Action 01 38 2020: PTI staff to propose easy metrics to CSC (completed) Action 02 38 2020: CSC: CSC membership think-up relevant metrics on the basis of presentation. Action 03 38 2020: Secretariat to circulate slides (completed) 7. IFRT Update Report on progress to date IFRT IFRT staff support (Amy Craemer): Core research work completed. James to give IFRT introduction on CSC on 31 March. Meeting IFRT and CS is scheduled. 8. AOB No items 9. Adjourn