Hello Jacob, As you aware, the current budget anticipates net revenue of $46.6MM (37% above 06/07 budget) expenses of $41.6MM (32% above 06/07 budget) capital budget allocation of $1.6MM contribution to reserve of $3.4MM see http://www.icann.org/minutes/prelim-15may07-proposed-08-fiscal.pdf You will also note that the ICANN Operational Plan states: "Develop methods for handling queries and complaints. Collect data from phone calls and emails so that tools can be developed that will reduce staff burden, communicate effectively with those who contact ICANN, and answer questions that are passed in through the Board or staff. Tailor these efforts so that complaints are passed on to appropriate bodies or organizations (i.e., not ICANN)" In terms of "Resources Required" the Operational Plan states: Staff:− Oversight:0.02 FTE Consultant: − Creation of FAQs and other tools $95K As this is already a budgeted item, I see no issue with the proposal. --- Jacob Malthouse <jacob.malthouse@icann.org> wrote:
I propose that (like the IETF) we ask for the regular provision of statistical data that can permit trend evaluation. This can be listed in the ICANN obligations section of the MOU.
Y'all would support us when we ask for the necessary increasing in staff and funding in the operational plan to provide that level of service right?
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