Hello All, But as Maureen and Olivier shared, We should not neglect the great work done by Dev, Beran and Isaac on the Onboarding program. This program should be extended to the ALSes because the Materials created give a simplistic mode of how they can understand and participate. ᐧ Daniel Nanghaka ALAC Sub-Committee on Outreach and Engagement – Co-chair from AFRALO ISOC Uganda Chapter Tel: +256 772 898298 On 21 August 2017 at 06:06, Maureen Hilyard <maureen.hilyard@gmail.com> wrote:

The guide is good.. but if its something we want everyone to make sense of we need to explain each section without oral or written language which is the first barrier...

We keep saying that a lot of our potential participants are not comfortable with English and then we give them that booklet.

I love those videos where an artist draws a flowchart as a visual to explain a process - no language but the message is clear. A new online guidebook could consist of a series of flowcharts that introduce and explain each process. By clicking onto the flowchart you would access the artist's "explanation" of how the process occurs, but no actual voice-over required - so no language barriers..

Anyone know a good artist?

M

On Sat, Aug 19, 2017 at 12:37 PM, Olivier MJ Crépin-Leblond <ocl@gih.com> wrote:

...

Hello all,

a response I have received during the consultation process of our Outreach Strategy mentioned a comment I have heard on many occasions: how do ALSes get their members involved in At-Large activity? (see below)

There is a beginner's guide that explains how to participate in At-Large, but it is more than three years old. https://www.icann.org/resources/files/participating-at- large-2013-11-08-en

And when I read the Guide I can't help wondering why this has not been providing a suitable answer to all the people who have asked me this question. Are we missing the target? How can we rectify this?

Kindest regards,

Olivier

-------- Forwarded Message -------- Subject: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Date: Thu, 17 Aug 2017 19:03:47 +0200 From: svg@milathan.ltd <svg@milathan.ltd> <svg@milathan.ltd> To: Olivier MJ Crepin-Leblond <ocl@gih.com> <ocl@gih.com> CC: Discussion for At-Large Europe <euro-discuss@atlarge-lists.icann.org> <euro-discuss@atlarge-lists.icann.org>

Olivier,

One suggestion I have is to augment the « Task Force on ALS Engagement » section with a mention of the difficulties some ALSes may have in explaining to their members how they are able to participate and helping them to understand the basic At Large structure and dynamics so that their participation becomes easier.

It’s certainly an issue we’ve had in the individual users’ org and I think it would be useful to reflect this in EURALO’s Outreach Plan.

Thanks,

Stéphane Van Gelder Chairman and Managing Director

*Milathan LTD* *"Internet Intelligence - Strategic Advice"* ———————— *Discover The Milathan Post on http://post.milathan.com <http://post.milathan.com/>* *Follow me on Twitter: @stephvg* ————————

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

During ICANN59 there was some good feedback that was given by one of the participants but I do not know wether the feedback was documented. And especially with the drive of the Individual Membership - there is need to for them to understand the various ways that they can get engaged and not limit it to only ALSes. ALSes are good but the engagement is where the challenge is. Dev can give an update on whether it reached the mark. And also this is where metrics can come in. ᐧ Daniel Nanghaka ALAC Sub-Committee on Outreach and Engagement – Co-chair from AFRALO ISOC Uganda Chapter Tel: +256 772 898298 On 21 August 2017 at 07:27, Maureen Hilyard <maureen.hilyard@gmail.com> wrote:

True Daniel.

I guess what we are all getting at is how do we make engagement engaging?

I think the Onboarding presentation was great but did it reach the mark? Did we get feedback from anyone? Dev?

If so how do we get it out in a meaningful engaging way to the masses so they understand and can't wait to be a part of At-Large?

On 20/08/2017 7:21 pm, "Daniel Nanghaka" <daniel.nanghaka@isoc.ug> wrote:

...

Hello All, But as Maureen and Olivier shared, We should not neglect the great work done by Dev, Beran and Isaac on the Onboarding program. This program should be extended to the ALSes because the Materials created give a simplistic mode of how they can understand and participate.

ᐧ

Daniel Nanghaka ALAC Sub-Committee on Outreach and Engagement – Co-chair from AFRALO ISOC Uganda Chapter Tel: +256 772 898298 <+256%20772%20898298>

On 21 August 2017 at 06:06, Maureen Hilyard <maureen.hilyard@gmail.com> wrote:

...

The guide is good.. but if its something we want everyone to make sense of we need to explain each section without oral or written language which is the first barrier...

We keep saying that a lot of our potential participants are not comfortable with English and then we give them that booklet.

I love those videos where an artist draws a flowchart as a visual to explain a process - no language but the message is clear. A new online guidebook could consist of a series of flowcharts that introduce and explain each process. By clicking onto the flowchart you would access the artist's "explanation" of how the process occurs, but no actual voice-over required - so no language barriers..

Anyone know a good artist?

M

On Sat, Aug 19, 2017 at 12:37 PM, Olivier MJ Crépin-Leblond <ocl@gih.com

...

wrote:

...

Hello all,

a response I have received during the consultation process of our Outreach Strategy mentioned a comment I have heard on many occasions: how do ALSes get their members involved in At-Large activity? (see below)

There is a beginner's guide that explains how to participate in At-Large, but it is more than three years old. https://www.icann.org/resources/files/participating-at-large -2013-11-08-en

And when I read the Guide I can't help wondering why this has not been providing a suitable answer to all the people who have asked me this question. Are we missing the target? How can we rectify this?

Kindest regards,

Olivier

-------- Forwarded Message -------- Subject: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Date: Thu, 17 Aug 2017 19:03:47 +0200 From: svg@milathan.ltd <svg@milathan.ltd> <svg@milathan.ltd> To: Olivier MJ Crepin-Leblond <ocl@gih.com> <ocl@gih.com> CC: Discussion for At-Large Europe <euro-discuss@atlarge-lists.ic ann.org> <euro-discuss@atlarge-lists.icann.org>

Olivier,

One suggestion I have is to augment the « Task Force on ALS Engagement » section with a mention of the difficulties some ALSes may have in explaining to their members how they are able to participate and helping them to understand the basic At Large structure and dynamics so that their participation becomes easier.

It’s certainly an issue we’ve had in the individual users’ org and I think it would be useful to reflect this in EURALO’s Outreach Plan.

Thanks,

Stéphane Van Gelder Chairman and Managing Director

*Milathan LTD* *"Internet Intelligence - Strategic Advice"* ———————— *Discover The Milathan Post on http://post.milathan.com <http://post.milathan.com/>* *Follow me on Twitter: @stephvg* ————————

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

Yes, I agree with you Seun. I believe that this should be a joint discussion of O&E together with Capacity Building. Where the people who have a passion can freely ask and how they can be part of the participation. Through this we can get people active. We need to set the mark that has to be achieved for example - at the end of the FY can we get an increase in number of say 5 or 10 or X number of active participants. Are the people who we are reaching to passionate or interested in the processes? What is hindering the members from being Active? By this we can come re-evaluate our various strategies to enhance participation. ᐧ Daniel Nanghaka ALAC Sub-Committee on Outreach and Engagement – Co-chair from AFRALO ISOC Uganda Chapter Tel: +256 772 898298 On 21 August 2017 at 07:41, Seun Ojedeji <seun.ojedeji@gmail.com> wrote:

Hello,

It seem to me that the onboarding answered the question of "what can be engaging and informative to new folks in AtLarge (and ICANN as a whole?)"

We now need to answer the question of how to utilise the resources they've managed to put together to get more people on board and active. I think it's after that we can check if it's making her mark.

Regards Sent from my mobile Kindly excuse brevity and typos

On Aug 21, 2017 6:27 AM, "Maureen Hilyard" <maureen.hilyard@gmail.com> wrote:

...

True Daniel.

I guess what we are all getting at is how do we make engagement engaging?

I think the Onboarding presentation was great but did it reach the mark? Did we get feedback from anyone? Dev?

If so how do we get it out in a meaningful engaging way to the masses so they understand and can't wait to be a part of At-Large?

On 20/08/2017 7:21 pm, "Daniel Nanghaka" <daniel.nanghaka@isoc.ug> wrote:

...

Hello All, But as Maureen and Olivier shared, We should not neglect the great work done by Dev, Beran and Isaac on the Onboarding program. This program should be extended to the ALSes because the Materials created give a simplistic mode of how they can understand and participate.

ᐧ

Daniel Nanghaka ALAC Sub-Committee on Outreach and Engagement – Co-chair from AFRALO ISOC Uganda Chapter Tel: +256 772 898298 <+256%20772%20898298>

On 21 August 2017 at 06:06, Maureen Hilyard <maureen.hilyard@gmail.com> wrote:

...

The guide is good.. but if its something we want everyone to make sense of we need to explain each section without oral or written language which is the first barrier...

We keep saying that a lot of our potential participants are not comfortable with English and then we give them that booklet.

I love those videos where an artist draws a flowchart as a visual to explain a process - no language but the message is clear. A new online guidebook could consist of a series of flowcharts that introduce and explain each process. By clicking onto the flowchart you would access the artist's "explanation" of how the process occurs, but no actual voice-over required - so no language barriers..

Anyone know a good artist?

M

On Sat, Aug 19, 2017 at 12:37 PM, Olivier MJ Crépin-Leblond < ocl@gih.com> wrote:

...

Hello all,

a response I have received during the consultation process of our Outreach Strategy mentioned a comment I have heard on many occasions: how do ALSes get their members involved in At-Large activity? (see below)

There is a beginner's guide that explains how to participate in At-Large, but it is more than three years old. https://www.icann.org/resources/files/participating-at-large -2013-11-08-en

And when I read the Guide I can't help wondering why this has not been providing a suitable answer to all the people who have asked me this question. Are we missing the target? How can we rectify this?

Kindest regards,

Olivier

-------- Forwarded Message -------- Subject: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Date: Thu, 17 Aug 2017 19:03:47 +0200 From: svg@milathan.ltd <svg@milathan.ltd> <svg@milathan.ltd> To: Olivier MJ Crepin-Leblond <ocl@gih.com> <ocl@gih.com> CC: Discussion for At-Large Europe <euro-discuss@atlarge-lists.ic ann.org> <euro-discuss@atlarge-lists.icann.org>

Olivier,

One suggestion I have is to augment the « Task Force on ALS Engagement » section with a mention of the difficulties some ALSes may have in explaining to their members how they are able to participate and helping them to understand the basic At Large structure and dynamics so that their participation becomes easier.

It’s certainly an issue we’ve had in the individual users’ org and I think it would be useful to reflect this in EURALO’s Outreach Plan.

Thanks,

Stéphane Van Gelder Chairman and Managing Director

*Milathan LTD* *"Internet Intelligence - Strategic Advice"* ———————— *Discover The Milathan Post on http://post.milathan.com <http://post.milathan.com/>* *Follow me on Twitter: @stephvg* ————————

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

Sounds like a good theory to me especially on the fellows support from their RALOs. Bram Sent from my iPhone On 21 Aug 2017, at 8:02 AM, Maureen Hilyard <maureen.hilyard@gmail.com<mailto:maureen.hilyard@gmail.com>> wrote: In preparation for our GA in Abu Dhabi.. I have asked a group of fellows to look at a couple of sections from the Fellows survey and look at what strategies APRALO could use to improve the result of "How engaged do Fellows feel with their RALOs" and "Do they feel acknowledged and encouraged by their RALOs". The group will bring back some recommendations to the GA that we as a RALO can work together on. Bottom-up.. ☺ The only reason we are working on these two areas is that (apart from the gender question) they were the only RALO related questions asked in the survey. The others were generic.. But these are good starter questions for our APRALO fellows from over a couple of years to get their teeth into. This activity will hopefully show that working together to make changes within our RALO that will impact them as members, is not dissimilar to being a member if an At-Large or ICANN working group and contributing to change across At-Large or ICANN on issues that will impact them as end-users. Well, thats the theory.. ☺ We will see how it goes... On 20/08/2017 7:41 pm, "Seun Ojedeji" <seun.ojedeji@gmail.com<mailto:seun.ojedeji@gmail.com>> wrote: Hello, It seem to me that the onboarding answered the question of "what can be engaging and informative to new folks in AtLarge (and ICANN as a whole?)" We now need to answer the question of how to utilise the resources they've managed to put together to get more people on board and active. I think it's after that we can check if it's making her mark. Regards Sent from my mobile Kindly excuse brevity and typos On Aug 21, 2017 6:27 AM, "Maureen Hilyard" <maureen.hilyard@gmail.com<mailto:maureen.hilyard@gmail.com>> wrote: True Daniel. I guess what we are all getting at is how do we make engagement engaging? I think the Onboarding presentation was great but did it reach the mark? Did we get feedback from anyone? Dev? If so how do we get it out in a meaningful engaging way to the masses so they understand and can't wait to be a part of At-Large? On 20/08/2017 7:21 pm, "Daniel Nanghaka" <daniel.nanghaka@isoc.ug<mailto:daniel.nanghaka@isoc.ug>> wrote: Hello All, But as Maureen and Olivier shared, We should not neglect the great work done by Dev, Beran and Isaac on the Onboarding program. This program should be extended to the ALSes because the Materials created give a simplistic mode of how they can understand and participate. [https://mailfoogae.appspot.com/t?sender=aZGFuaWVsLm5hbmdoYWthQGlzb2MudWc%3D&type=zerocontent&guid=91deb597-0b3b-4ca3-a327-33671c5c1bf4]ᐧ Daniel Nanghaka ALAC Sub-Committee on Outreach and Engagement – Co-chair from AFRALO ISOC Uganda Chapter Tel: +256 772 898298<tel:+256%20772%20898298> On 21 August 2017 at 06:06, Maureen Hilyard <maureen.hilyard@gmail.com<mailto:maureen.hilyard@gmail.com>> wrote: The guide is good.. but if its something we want everyone to make sense of we need to explain each section without oral or written language which is the first barrier... We keep saying that a lot of our potential participants are not comfortable with English and then we give them that booklet. I love those videos where an artist draws a flowchart as a visual to explain a process - no language but the message is clear. A new online guidebook could consist of a series of flowcharts that introduce and explain each process. By clicking onto the flowchart you would access the artist's "explanation" of how the process occurs, but no actual voice-over required - so no language barriers.. Anyone know a good artist? M On Sat, Aug 19, 2017 at 12:37 PM, Olivier MJ Crépin-Leblond <ocl@gih.com<mailto:ocl@gih.com>> wrote: Hello all, a response I have received during the consultation process of our Outreach Strategy mentioned a comment I have heard on many occasions: how do ALSes get their members involved in At-Large activity? (see below) There is a beginner's guide that explains how to participate in At-Large, but it is more than three years old. https://www.icann.org/resources/files/participating-at-large-2013-11-08-en And when I read the Guide I can't help wondering why this has not been providing a suitable answer to all the people who have asked me this question. Are we missing the target? How can we rectify this? Kindest regards, Olivier -------- Forwarded Message -------- Subject: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Date: Thu, 17 Aug 2017 19:03:47 +0200 From: svg@milathan.ltd<mailto:svg@milathan.ltd> <svg@milathan.ltd><mailto:svg@milathan.ltd> To: Olivier MJ Crepin-Leblond <ocl@gih.com><mailto:ocl@gih.com> CC: Discussion for At-Large Europe <euro-discuss@atlarge-lists.icann.org><mailto:euro-discuss@atlarge-lists.icann.org> Olivier, One suggestion I have is to augment the « Task Force on ALS Engagement » section with a mention of the difficulties some ALSes may have in explaining to their members how they are able to participate and helping them to understand the basic At Large structure and dynamics so that their participation becomes easier. It’s certainly an issue we’ve had in the individual users’ org and I think it would be useful to reflect this in EURALO’s Outreach Plan. Thanks, Stéphane Van Gelder Chairman and Managing Director Milathan LTD "Internet Intelligence - Strategic Advice" ———————— Discover The Milathan Post on http://post.milathan.com<http://post.milathan.com/> Follow me on Twitter: @stephvg ———————— _______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org<mailto:Alac-sc-outreach@atlarge-lists.icann.org> https://mm.icann.org/mailman/listinfo/alac-sc-outreach _______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org<mailto:Alac-sc-outreach@atlarge-lists.icann.org> https://mm.icann.org/mailman/listinfo/alac-sc-outreach _______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org<mailto:Alac-sc-outreach@atlarge-lists.icann.org> https://mm.icann.org/mailman/listinfo/alac-sc-outreach _______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org<mailto:Alac-sc-outreach@atlarge-lists.icann.org> https://mm.icann.org/mailman/listinfo/alac-sc-outreach

Dear Maureen, please find my answers below: On 21/08/2017 06:06, Maureen Hilyard wrote:

The guide is good.. but if its something we want everyone to make sense of we need to explain each section without oral or written language which is the first barrier...

We keep saying that a lot of our potential participants are not comfortable with English and then we give them that booklet.

Actually all of the Beginners Guides are translated in the 5 UN languages. It's actually the main point of the Beginners Guides, that they are translated. https://www.icann.org/resources/pages/beginners-guides-2012-03-06-en

I love those videos where an artist draws a flowchart as a visual to explain a process - no language but the message is clear. A new online guidebook could consist of a series of flowcharts that introduce and explain each process. By clicking onto the flowchart you would access the artist's "explanation" of how the process occurs, but no actual voice-over required - so no language barriers..

I fully support this. The problem, in my opinion, is not the language. It's the medium that the message is delivered on. In a world where young people have stopped reading anything else than instant messages, we need to reduce written content to short paragraphs and add audio visual content.

Anyone know a good artist?

ICANN did. https://www.youtube.com/watch?v=1kFcxf8KAjg Also have a look at the explanation of the Trademark Clearinghouse: https://www.youtube.com/watch?v=CZKzaj5mURo Kindest regards, Olivier

M

On Sat, Aug 19, 2017 at 12:37 PM, Olivier MJ Crépin-Leblond <ocl@gih.com <mailto:ocl@gih.com>> wrote:

Hello all,

a response I have received during the consultation process of our Outreach Strategy mentioned a comment I have heard on many occasions: how do ALSes get their members involved in At-Large activity? (see below)

There is a beginner's guide that explains how to participate in At-Large,  but it is more than three years old. https://www.icann.org/resources/files/participating-at-large-2013-11-08-en <https://www.icann.org/resources/files/participating-at-large-2013-11-08-en>

And when I read the Guide I can't help wondering why this has not been providing a suitable answer to all the people who have asked me this question. Are we missing the target? How can we rectify this?

Kindest regards,

Olivier

-------- Forwarded Message -------- Subject: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Date: Thu, 17 Aug 2017 19:03:47 +0200 From: svg@milathan.ltd <mailto:svg@milathan.ltd> <svg@milathan.ltd> <mailto:svg@milathan.ltd> To: Olivier MJ Crepin-Leblond <ocl@gih.com> <mailto:ocl@gih.com> CC: Discussion for At-Large Europe <euro-discuss@atlarge-lists.icann.org> <mailto:euro-discuss@atlarge-lists.icann.org>

Olivier,

One suggestion I have is to augment the « Task Force on ALS Engagement » section with a mention of the difficulties some ALSes may have in explaining to their members how they are able to participate and helping them to understand the basic At Large structure and dynamics so that their participation becomes easier.

It’s certainly an issue we’ve had in the individual users’ org and I think it would be useful to reflect this in EURALO’s Outreach Plan.

Thanks,

Stéphane Van Gelder Chairman and Managing Director

*Milathan LTD* *"Internet Intelligence - Strategic Advice"* ———————— /Discover The Milathan Post on http://post.milathan.com <http://post.milathan.com/>/ /Follow me on Twitter: @stephvg/ ————————

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org <mailto:Alac-sc-outreach@atlarge-lists.icann.org> https://mm.icann.org/mailman/listinfo/alac-sc-outreach <https://mm.icann.org/mailman/listinfo/alac-sc-outreach>

-- Olivier MJ Crépin-Leblond, PhD http://www.gih.com/ocl.html

Thank you for your excellent feedback Alfredo. Very useful. Appreciate. Vanda Scartezini Polo Consultores Associados Av. Paulista 1159, cj 1004 01311-200- Sao Paulo, SP, Brazil Land Line: +55 11 3266.6253 Mobile: + 55 11 98181.1464 Sorry for any typos. From: <alac-sc-outreach-bounces@atlarge-lists.icann.org<mailto:alac-sc-outreach-bounces@atlarge-lists.icann.org>> on behalf of Alfredo Calderon <calderon.alfredo@gmail.com<mailto:calderon.alfredo@gmail.com>> Reply-To: "calderon.alfredo@gmail.com<mailto:calderon.alfredo@gmail.com>" <calderon.alfredo@gmail.com<mailto:calderon.alfredo@gmail.com>> Date: Monday, August 21, 2017 at 08:55 To: Olivier Crepin-Leblond <ocl@gih.com<mailto:ocl@gih.com>> Cc: ALAC Subcommittee Outreach <alac-sc-outreach@atlarge-lists.icann.org<mailto:alac-sc-outreach@atlarge-lists.icann.org>> Subject: Re: [Alac-sc-outreach] Fwd: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Hi to all: Excellent points have been made by all. Going back to my first contact with ICANN as a face-to-face participant I would like to share my experience. * I was impressed with the warm greeting by all individuals with which I talked. * The passion with which everyone talked about ICANN and the work they were involved in. * The huge number of sessions going on made it somewhat difficult to focus on a series of sessions I was interested in. * I had a great mentor - Eduardo Díaz, who answered all my questions as I left every session. * The great number of acronyms made it difficult to follow some discussions, therefore discouraging me from following the session. However, I believe that with my background, representing a particular academic sector of society, I could contribute to enhancing ICANN's mission. It's been three years, by ICANN 60. For ICANN 60 I applied for a fellowship and will have the opportunity to interact with many groups and learn more details on how I can get involved in ICANN. Having said that, I guess my biggest concern is that those of us that are professionals, still working full-time with many responsibilities, but eager to get involved in some Internet-related issues, or even, learn more: ICANN does not make it easy for some. Multimedia materials, short visual descriptions of each component of ICANN, 3-minute video clips explaining what each Working Group, Committee or Organization within ICANN does would be helpful. It is sometimes difficult to find things in ICANN's World because "we the people - civil society" sometimes have to "guess" what and where topics of interest are defined or categorized. Once you get involved to develop some skills on "how and where" to look for the information desired. Some tools that could help are: * http://www.sparkol.com/ * https://www.doodly.com/ * https://plotagon.com/ I recently completed the ccNSO course at - http://learn.icann.org/p/ccnso-onboarding and found it very helpful. However, it has some images that are overwhelming with information and no way to drill into the details. That would be helpful! I agree with all that the resources are great, are in various languages, but something is missing! How can we get ICANN's work accessible to more individuals in a way that they can say "Aha!, this is how I can get involved in ICANN and better serve by community from within this global organization." Just my 2cents! Hope to see you all in ICANN 60 and ICANN 61 in Puerto Rico! [photo] Alfredo Calderon eLearning Consultant calderon.alfredo@gmail.com<mailto:calderon.alfredo@gmail.com>| http://aprendizajedistancia.blogspot.com| Skype: Alfredo_1212 | wiseintro.co/alfredocalderon<http://wiseintro.co/alfredocalderon> [https://s3.amazonaws.com/images.wisestamp.com/social_icons/square/facebook.png]<http://facebook.com/calderon.alfredo> [https://s3.amazonaws.com/images.wisestamp.com/social_icons/square/linkedin.p...] <http://pr.linkedin.com/in/acalderon52> [https://s3.amazonaws.com/images.wisestamp.com/social_icons/square/twitter.pn...] <http://twitter.com/acalderon52> [https://s3.amazonaws.com/images.wisestamp.com/social_icons/square/googleplus...] <http://plus.google.com/u/0/103289446075444313762/posts> [https://s3.amazonaws.com/images.wisestamp.com/social_icons/square/pinterest....] <http://www.pinterest.com/acalderon/> [https://s3.amazonaws.com/images.wisestamp.com/social_icons/square/slideshare...] <http://www.slideshare.net/acalderon> [https://s3.amazonaws.com/images.wisestamp.com/social_icons/square/klout.png] <http://klout.com/#/acalderon52> [https://s3.amazonaws.com/images.wisestamp.com/social_icons/square/wiseintro....] <http://wiseintro.co/alfredocalderon> Get your own [https://s3.amazonaws.com/landing.wisestamp.com/7effb49f0d4783ce39b02e49dd2e3...] email signature<https://wisestamp.com/email-install?utm_source=promotion&utm_medium=signatur...> On Mon, Aug 21, 2017 at 2:52 AM, Olivier MJ Crépin-Leblond <ocl@gih.com<mailto:ocl@gih.com>> wrote: Dear Maureen, please find my answers below: On 21/08/2017 06:06, Maureen Hilyard wrote: The guide is good.. but if its something we want everyone to make sense of we need to explain each section without oral or written language which is the first barrier... We keep saying that a lot of our potential participants are not comfortable with English and then we give them that booklet. Actually all of the Beginners Guides are translated in the 5 UN languages. It's actually the main point of the Beginners Guides, that they are translated. https://www.icann.org/resources/pages/beginners-guides-2012-03-06-en I love those videos where an artist draws a flowchart as a visual to explain a process - no language but the message is clear. A new online guidebook could consist of a series of flowcharts that introduce and explain each process. By clicking onto the flowchart you would access the artist's "explanation" of how the process occurs, but no actual voice-over required - so no language barriers.. I fully support this. The problem, in my opinion, is not the language. It's the medium that the message is delivered on. In a world where young people have stopped reading anything else than instant messages, we need to reduce written content to short paragraphs and add audio visual content. Anyone know a good artist? ICANN did. https://www.youtube.com/watch?v=1kFcxf8KAjg Also have a look at the explanation of the Trademark Clearinghouse: https://www.youtube.com/watch?v=CZKzaj5mURo Kindest regards, Olivier M On Sat, Aug 19, 2017 at 12:37 PM, Olivier MJ Crépin-Leblond <ocl@gih.com<mailto:ocl@gih.com>> wrote: Hello all, a response I have received during the consultation process of our Outreach Strategy mentioned a comment I have heard on many occasions: how do ALSes get their members involved in At-Large activity? (see below) There is a beginner's guide that explains how to participate in At-Large, but it is more than three years old. https://www.icann.org/resources/files/participating-at-large-2013-11-08-en And when I read the Guide I can't help wondering why this has not been providing a suitable answer to all the people who have asked me this question. Are we missing the target? How can we rectify this? Kindest regards, Olivier -------- Forwarded Message -------- Subject: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Date: Thu, 17 Aug 2017 19:03:47 +0200 From: svg@milathan.ltd<mailto:svg@milathan.ltd> <svg@milathan.ltd><mailto:svg@milathan.ltd> To: Olivier MJ Crepin-Leblond <ocl@gih.com><mailto:ocl@gih.com> CC: Discussion for At-Large Europe <euro-discuss@atlarge-lists.icann.org><mailto:euro-discuss@atlarge-lists.icann.org> Olivier, One suggestion I have is to augment the « Task Force on ALS Engagement » section with a mention of the difficulties some ALSes may have in explaining to their members how they are able to participate and helping them to understand the basic At Large structure and dynamics so that their participation becomes easier. It’s certainly an issue we’ve had in the individual users’ org and I think it would be useful to reflect this in EURALO’s Outreach Plan. Thanks, Stéphane Van Gelder Chairman and Managing Director Milathan LTD "Internet Intelligence - Strategic Advice" ———————— Discover The Milathan Post on http://post.milathan.com<http://post.milathan.com/> Follow me on Twitter: @stephvg ———————— _______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org<mailto:Alac-sc-outreach@atlarge-lists.icann.org> https://mm.icann.org/mailman/listinfo/alac-sc-outreach -- Olivier MJ Crépin-Leblond, PhD http://www.gih.com/ocl.html _______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org<mailto:Alac-sc-outreach@atlarge-lists.icann.org> https://mm.icann.org/mailman/listinfo/alac-sc-outreach

Hello all, This is an interesting discussion. Having read the comments, I want to also acknowledge that indeed there is too much information. Getting people to first get engaged in ICANN is the easier part, but getting them to stay engaged is a challenge. I find the beginner's guide as shared by Olivier is very useful. I read through it before my first ICANN meeting. The information is still hard for someone to take in at once (as Maureen mentioned) but it can be divided into smaller bits. The ICANN Learn courses good as they are self-paced. It is a dilemma! Videos are great but some people do not have unlimited bandwidth and would prefer to save videos for later or find alternatives. So a mix of text, videos, images is great. We just have to continuously engage, never giving up. In most cases when you stay long enough, then you begin to make sense of the discussions. The catch is to get someone to stay that long. Regards, Sarah On Mon, Aug 21, 2017 at 7:52 PM, Maureen Hilyard <maureen.hilyard@gmail.com> wrote:

Great input Alfredo.. You should be on an end-user panel that could help developers who put these resources together so that they are more user-friendly and relevant to all end-users.

Mauree

On Mon, Aug 21, 2017 at 1:55 AM, Alfredo Calderon < calderon.alfredo@gmail.com> wrote:

...

Hi to all:

Excellent points have been made by all. Going back to my first contact with ICANN as a face-to-face participant I would like to share my experience.

- I was impressed with the warm greeting by all individuals with which I talked. - The passion with which everyone talked about ICANN and the work they were involved in. - The huge number of sessions going on made it somewhat difficult to focus on a series of sessions I was interested in. - I had a great mentor - Eduardo Díaz, who answered all my questions as I left every session. - The great number of acronyms made it difficult to follow some discussions, therefore discouraging me from following the session.

However, I believe that with my background, representing a particular academic sector of society, I could contribute to enhancing ICANN's mission. It's been three years, by ICANN 60. For ICANN 60 I applied for a fellowship and will have the opportunity to interact with many groups and learn more details on how I can get involved in ICANN.

Having said that, I guess my biggest concern is that those of us that are professionals, still working full-time with many responsibilities, but eager to get involved in some Internet-related issues, or even, learn more: ICANN does not make it easy for some.

Multimedia materials, short visual descriptions of each component of ICANN, 3-minute video clips explaining what each Working Group, Committee or Organization within ICANN does would be helpful. It is sometimes difficult to find things in ICANN's World because "we the people - civil society" sometimes have to "guess" what and where topics of interest are defined or categorized. Once you get involved to develop some skills on "how and where" to look for the information desired.

Some tools that could help are:

- http://www.sparkol.com/ - https://www.doodly.com/ - https://plotagon.com/

I recently completed the ccNSO course at - http://learn.icann.org/p/ccnso -onboarding and found it very helpful. However, it has some images that are overwhelming with information and no way to drill into the details. That would be helpful!

I agree with all that the resources are great, are in various languages, but something is missing! How can we get ICANN's work accessible to more individuals in a way that they can say "Aha!, this is how I can get involved in ICANN and better serve by community from within this global organization."

Just my 2cents!

Hope to see you all in ICANN 60 and ICANN 61 in Puerto Rico!

[image: photo] *Alfredo Calderon* eLearning Consultant calderon.alfredo@gmail.com | http://aprendizajedistancia.blogspot.com | Skype: Alfredo_1212 <#m_-5927550425822652789_m_3582451086815791704_> | wiseintro.co/alfredocalderon <http://facebook.com/calderon.alfredo> <http://pr.linkedin.com/in/acalderon52> <http://twitter.com/acalderon52> <http://plus.google.com/u/0/103289446075444313762/posts> <http://www.pinterest.com/acalderon/> <http://www.slideshare.net/acalderon> <http://klout.com/#/acalderon52> <http://wiseintro.co/alfredocalderon> Get your own email signature <https://wisestamp.com/email-install?utm_source=promotion&utm_medium=signatur...>

On Mon, Aug 21, 2017 at 2:52 AM, Olivier MJ Crépin-Leblond <ocl@gih.com> wrote:

...

Dear Maureen,

please find my answers below:

On 21/08/2017 06:06, Maureen Hilyard wrote:

The guide is good.. but if its something we want everyone to make sense of we need to explain each section without oral or written language which is the first barrier...

We keep saying that a lot of our potential participants are not comfortable with English and then we give them that booklet.

Actually all of the Beginners Guides are translated in the 5 UN languages. It's actually the main point of the Beginners Guides, that they are translated. https://www.icann.org/resources/pages/beginners-guides-2012-03-06-en

I love those videos where an artist draws a flowchart as a visual to explain a process - no language but the message is clear. A new online guidebook could consist of a series of flowcharts that introduce and explain each process. By clicking onto the flowchart you would access the artist's "explanation" of how the process occurs, but no actual voice-over required - so no language barriers..

I fully support this. The problem, in my opinion, is not the language. It's the medium that the message is delivered on. In a world where young people have stopped reading anything else than instant messages, we need to reduce written content to short paragraphs and add audio visual content.

Anyone know a good artist?

ICANN did. https://www.youtube.com/watch?v=1kFcxf8KAjg

Also have a look at the explanation of the Trademark Clearinghouse: https://www.youtube.com/watch?v=CZKzaj5mURo

Kindest regards,

Olivier

M

On Sat, Aug 19, 2017 at 12:37 PM, Olivier MJ Crépin-Leblond <ocl@gih.com

...

wrote:

...

Hello all,

a response I have received during the consultation process of our Outreach Strategy mentioned a comment I have heard on many occasions: how do ALSes get their members involved in At-Large activity? (see below)

There is a beginner's guide that explains how to participate in At-Large, but it is more than three years old. https://www.icann.org/resources/files/participating-at-large -2013-11-08-en

And when I read the Guide I can't help wondering why this has not been providing a suitable answer to all the people who have asked me this question. Are we missing the target? How can we rectify this?

Kindest regards,

Olivier

-------- Forwarded Message -------- Subject: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Date: Thu, 17 Aug 2017 19:03:47 +0200 From: svg@milathan.ltd <svg@milathan.ltd> <svg@milathan.ltd> To: Olivier MJ Crepin-Leblond <ocl@gih.com> <ocl@gih.com> CC: Discussion for At-Large Europe <euro-discuss@atlarge-lists.ic ann.org> <euro-discuss@atlarge-lists.icann.org>

Olivier,

One suggestion I have is to augment the « Task Force on ALS Engagement » section with a mention of the difficulties some ALSes may have in explaining to their members how they are able to participate and helping them to understand the basic At Large structure and dynamics so that their participation becomes easier.

It’s certainly an issue we’ve had in the individual users’ org and I think it would be useful to reflect this in EURALO’s Outreach Plan.

Thanks,

Stéphane Van Gelder Chairman and Managing Director

*Milathan LTD* *"Internet Intelligence - Strategic Advice"* ———————— *Discover The Milathan Post on http://post.milathan.com <http://post.milathan.com/>* *Follow me on Twitter: @stephvg* ————————

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

-- Olivier MJ Crépin-Leblond, PhDhttp://www.gih.com/ocl.html

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

Hi Olivier and team Exactly.. its how the message is delivered. I love the you tube videos but if you hadn't told me I wouldn't have even known what was there... I had a look at others while I was there too. Some are great but too long. 2 minutes max or people turn off, too much information! Sometimes the information is too drawn out (like the great Clearinghouse information) but perhaps if it was shorter and downloadable then anyone could access the information when they needed it. I have used "What is ICANN?" (https://www.youtube.com/watch?v=IJY5xJKPhjA) during a local presentation. In that context 4 minutes wasn't a big deal.. but I had also printed off some of the frames for discussion after the video.. A resource that started with that video , and then had some short bullet points based on key frames would be useful as a training resource for a workshop. But there is so much of this valuable info that is being produced that noone knows about and can comment. (Mind you, did anyone change the At-Large logo that we all complained about in the last ICANN video they produced? what happened to that?) But if there was a new Beginners Guide resource that incorporated these types of short videos, or infographics, posters etc, instead of lots of words on a page (which as you say people just DONT read), then I think understanding (first of all) would be more effectively delivered.. Is there a an advisory group of end-users on the panels that produce these videos? We should use the disability motto "Nothing about us without us"... M On Sun, Aug 20, 2017 at 8:52 PM, Olivier MJ Crépin-Leblond <ocl@gih.com> wrote:

Dear Maureen,

please find my answers below:

On 21/08/2017 06:06, Maureen Hilyard wrote:

The guide is good.. but if its something we want everyone to make sense of we need to explain each section without oral or written language which is the first barrier...

We keep saying that a lot of our potential participants are not comfortable with English and then we give them that booklet.

Actually all of the Beginners Guides are translated in the 5 UN languages. It's actually the main point of the Beginners Guides, that they are translated. https://www.icann.org/resources/pages/beginners-guides-2012-03-06-en

I love those videos where an artist draws a flowchart as a visual to explain a process - no language but the message is clear. A new online guidebook could consist of a series of flowcharts that introduce and explain each process. By clicking onto the flowchart you would access the artist's "explanation" of how the process occurs, but no actual voice-over required - so no language barriers..

I fully support this. The problem, in my opinion, is not the language. It's the medium that the message is delivered on. In a world where young people have stopped reading anything else than instant messages, we need to reduce written content to short paragraphs and add audio visual content.

Anyone know a good artist?

ICANN did. https://www.youtube.com/watch?v=1kFcxf8KAjg

Also have a look at the explanation of the Trademark Clearinghouse: https://www.youtube.com/watch?v=CZKzaj5mURo

Kindest regards,

Olivier

M

On Sat, Aug 19, 2017 at 12:37 PM, Olivier MJ Crépin-Leblond <ocl@gih.com> wrote:

...

Hello all,

a response I have received during the consultation process of our Outreach Strategy mentioned a comment I have heard on many occasions: how do ALSes get their members involved in At-Large activity? (see below)

There is a beginner's guide that explains how to participate in At-Large, but it is more than three years old. https://www.icann.org/resources/files/participating-at- large-2013-11-08-en

And when I read the Guide I can't help wondering why this has not been providing a suitable answer to all the people who have asked me this question. Are we missing the target? How can we rectify this?

Kindest regards,

Olivier

-------- Forwarded Message -------- Subject: Re: [EURO-Discuss] EURALO Outreach Strategic Plan - please comment Date: Thu, 17 Aug 2017 19:03:47 +0200 From: svg@milathan.ltd <svg@milathan.ltd> <svg@milathan.ltd> To: Olivier MJ Crepin-Leblond <ocl@gih.com> <ocl@gih.com> CC: Discussion for At-Large Europe <euro-discuss@atlarge-lists.icann.org> <euro-discuss@atlarge-lists.icann.org>

Olivier,

One suggestion I have is to augment the « Task Force on ALS Engagement » section with a mention of the difficulties some ALSes may have in explaining to their members how they are able to participate and helping them to understand the basic At Large structure and dynamics so that their participation becomes easier.

It’s certainly an issue we’ve had in the individual users’ org and I think it would be useful to reflect this in EURALO’s Outreach Plan.

Thanks,

Stéphane Van Gelder Chairman and Managing Director

*Milathan LTD* *"Internet Intelligence - Strategic Advice"* ———————— *Discover The Milathan Post on http://post.milathan.com <http://post.milathan.com/>* *Follow me on Twitter: @stephvg* ————————

_______________________________________________ Alac-sc-outreach mailing list Alac-sc-outreach@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/alac-sc-outreach

-- Olivier MJ Crépin-Leblond, PhDhttp://www.gih.com/ocl.html