On Tue, 6 Nov 2018, 9:46 PM Alan Greenberg <alan.greenberg@mcgill.ca wrote:
I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want.
Note that a lot of this is far beyond the remit of ICANN, but other parts are not.
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Users want an experience that is:
-Satisfying -Safe -Predictable -Easy to access and fast
SO: +1 to the above. Especially the predictability. A user does not want to start getting debit alert for a service not rendered due to his/her usage of a CD on the internet.
In a bit more detail, this means:
- No SPAM - No Phishing
SO: I doubt typical users really know this enough for them to determine if they want it (or not). Especially phishing.... - Reproducible
- Mail gets delivered - Fast enough that speed is not an issue.
Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works.
SO: Ditto, indeed this is well stated. Regards
From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject.
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