What do users want?
I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want. Note that a lot of this is far beyond the remit of ICANN, but other parts are not. ================= Users want an experience that is: -Satisfying -Safe -Predictable -Easy to access and fast In a bit more detail, this means: - Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue. Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment). They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works. From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject.
Valuable nugget! On Tue, Nov 6, 2018 at 4:46 PM Alan Greenberg <alan.greenberg@mcgill.ca> wrote:
I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want.
Note that a lot of this is far beyond the remit of ICANN, but other parts are not.
=================
Users want an experience that is:
-Satisfying -Safe -Predictable -Easy to access and fast
In a bit more detail, this means:
- Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue.
Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works.
From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject.
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+1 to Javier. Thanks so much for sharing this Alan! wt., 6 lis 2018 o 21:52 Javier Rua <javrua@gmail.com> napisał(a):
Valuable nugget!
On Tue, Nov 6, 2018 at 4:46 PM Alan Greenberg <alan.greenberg@mcgill.ca> wrote:
I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want.
Note that a lot of this is far beyond the remit of ICANN, but other parts are not.
=================
Users want an experience that is:
-Satisfying -Safe -Predictable -Easy to access and fast
In a bit more detail, this means:
- Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue.
Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works.
From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject.
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At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...)
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Thanks Alan...these are useful insights. I'm not sure where IDNs will fit into this. Many users are willing to go the extra mile to use their own language (in many cases, it's not easy to type in non-Roman scripts, particularly on mobile phones). satish On Wed, Nov 7, 2018 at 2:54 AM Joanna Kulesza <jkuleszaicann@gmail.com> wrote:
+1 to Javier. Thanks so much for sharing this Alan!
wt., 6 lis 2018 o 21:52 Javier Rua <javrua@gmail.com> napisał(a):
Valuable nugget!
On Tue, Nov 6, 2018 at 4:46 PM Alan Greenberg <alan.greenberg@mcgill.ca> wrote:
I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want.
Note that a lot of this is far beyond the remit of ICANN, but other parts are not.
=================
Users want an experience that is:
-Satisfying -Safe -Predictable -Easy to access and fast
In a bit more detail, this means:
- Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue.
Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works.
From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject.
_______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac
At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...)
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_______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac
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Indeed. As we repesent end-users' interest, we need to research and always remember what they want. Kaili ----- Original Message ----- From: Joanna Kulesza To: javrua@gmail.com Cc: alac@atlarge-lists.icann.org ; Alan Greenberg Sent: Wednesday, November 07, 2018 5:24 AM Subject: Re: [ALAC] What do users want? +1 to Javier. Thanks so much for sharing this Alan! wt., 6 lis 2018 o 21:52 Javier Rua <javrua@gmail.com> napisał(a): Valuable nugget! On Tue, Nov 6, 2018 at 4:46 PM Alan Greenberg <alan.greenberg@mcgill.ca> wrote: I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want. Note that a lot of this is far beyond the remit of ICANN, but other parts are not. ================= Users want an experience that is: -Satisfying -Safe -Predictable -Easy to access and fast In a bit more detail, this means: - Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue. Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment). They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works. From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject. _______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...) _______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...) ------------------------------------------------------------------------------ _______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...)
Thanks for the nugget indeed. However I would say that one major thing is changing in particular about privacy, which does not figure in your list. The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms. See: https://www.cigionline.org/internet-survey-2018 And Trust: https://www.weforum.org/agenda/2018/10/digital-distrust-we-re-losing-faith-i... The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence. Let's hope that ICANN does not fall into this trap too. Kindest regards, Olivier On 06/11/2018 21:45, Alan Greenberg wrote:
I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want.
Note that a lot of this is far beyond the remit of ICANN, but other parts are not.
=================
Users want an experience that is:
-Satisfying -Safe -Predictable -Easy to access and fast
In a bit more detail, this means:
- Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue.
Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works.
From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject.
_______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac
At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...)
-- Olivier MJ Crépin-Leblond, PhD http://www.gih.com/ocl.html
On Tue, 6 Nov 2018 at 18:26, Olivier MJ Crépin-Leblond <ocl@gih.com> wrote:
The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms.
Interesting disjoint between what people say they want and what they actually choose. Nobody is forcing social media down people's throat, it's done voluntarily. Countless privacy-conscious platforms arise (here's the latest <https://mewe.com/> of which I've been made aware) but then wither from neglect. Concern just never seems to change to action, it's like an addiction. It will take some catastrophic event to change this (and by catastrophic I don't mean data breach or some new revelation of how much GAFA knows ... something bigger).
The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence.
It is entertaining, but not useful. So long as GAFAs manage to avoid state regulation, they don't care how poorly they look in public. In fact, I'm sure that an image of earnest-but-incompetent right now serves them better than malicious-and-competent.
Let's hope that ICANN does not fall into this trap too.
In my experience, any sentiment wrt ICANN that begins "let's hope" is usually a lost cause. - Evan PS: To me, the simple answer to the question "what do users want?" is "ask them". For a long time now I've believed that one of ALAC's potential strengths, to which a chunk of its budget should be redirected, would be research and polling. Not cheap to be sure, but at least a reasonably definitive way to be able to advocate a public-interest PoV without accusations of just guessing what that PoV is.
Hi all, I Like the idea of conducting a survey with regard to what users want. We should make sure that the survey covers all users' categories, but the majority of those who take the survey should be regular/simple Internet users as those form the biggest chunk of users. Hadia From: ALAC [mailto:alac-bounces@atlarge-lists.icann.org] On Behalf Of Evan Leibovitch Sent: Wednesday, November 07, 2018 1:51 AM To: Olivier MJ Crepin-Leblond Cc: ICANN ALAC list Subject: Re: [ALAC] What do users want? On Tue, 6 Nov 2018 at 18:26, Olivier MJ Crépin-Leblond <ocl@gih.com<mailto:ocl@gih.com>> wrote: The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms. Interesting disjoint between what people say they want and what they actually choose. Nobody is forcing social media down people's throat, it's done voluntarily. Countless privacy-conscious platforms arise (here's the latest<https://mewe.com/> of which I've been made aware) but then wither from neglect. Concern just never seems to change to action, it's like an addiction. It will take some catastrophic event to change this (and by catastrophic I don't mean data breach or some new revelation of how much GAFA knows ... something bigger). The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence. It is entertaining, but not useful. So long as GAFAs manage to avoid state regulation, they don't care how poorly they look in public. In fact, I'm sure that an image of earnest-but-incompetent right now serves them better than malicious-and-competent. Let's hope that ICANN does not fall into this trap too. In my experience, any sentiment wrt ICANN that begins "let's hope" is usually a lost cause. - Evan PS: To me, the simple answer to the question "what do users want?" is "ask them". For a long time now I've believed that one of ALAC's potential strengths, to which a chunk of its budget should be redirected, would be research and polling. Not cheap to be sure, but at least a reasonably definitive way to be able to advocate a public-interest PoV without accusations of just guessing what that PoV is.
Great idea. I’ve been noodling continuously. Something like protecting and improving “experiences.” From: ALAC <alac-bounces@atlarge-lists.icann.org> On Behalf Of Hadia Abdelsalam Mokhtar EL miniawi Sent: Wednesday, November 7, 2018 5:46 AM To: Evan Leibovitch <evan@telly.org>; Olivier MJ Crepin-Leblond <ocl@gih.com> Cc: ICANN ALAC list <alac@atlarge-lists.icann.org> Subject: Re: [ALAC] What do users want? Hi all, I Like the idea of conducting a survey with regard to what users want. We should make sure that the survey covers all users' categories, but the majority of those who take the survey should be regular/simple Internet users as those form the biggest chunk of users. Hadia From: ALAC [mailto:alac-bounces@atlarge-lists.icann.org] On Behalf Of Evan Leibovitch Sent: Wednesday, November 07, 2018 1:51 AM To: Olivier MJ Crepin-Leblond Cc: ICANN ALAC list Subject: Re: [ALAC] What do users want? On Tue, 6 Nov 2018 at 18:26, Olivier MJ Crépin-Leblond <ocl@gih.com<mailto:ocl@gih.com>> wrote: The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms. Interesting disjoint between what people say they want and what they actually choose. Nobody is forcing social media down people's throat, it's done voluntarily. Countless privacy-conscious platforms arise (here's the latest<https://mewe.com/> of which I've been made aware) but then wither from neglect. Concern just never seems to change to action, it's like an addiction. It will take some catastrophic event to change this (and by catastrophic I don't mean data breach or some new revelation of how much GAFA knows ... something bigger). The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence. It is entertaining, but not useful. So long as GAFAs manage to avoid state regulation, they don't care how poorly they look in public. In fact, I'm sure that an image of earnest-but-incompetent right now serves them better than malicious-and-competent. Let's hope that ICANN does not fall into this trap too. In my experience, any sentiment wrt ICANN that begins "let's hope" is usually a lost cause. - Evan PS: To me, the simple answer to the question "what do users want?" is "ask them". For a long time now I've believed that one of ALAC's potential strengths, to which a chunk of its budget should be redirected, would be research and polling. Not cheap to be sure, but at least a reasonably definitive way to be able to advocate a public-interest PoV without accusations of just guessing what that PoV is.
Thank you Alan and Olivier for your insightful words and headlines Best Hadia From: ALAC [mailto:alac-bounces@atlarge-lists.icann.org] On Behalf Of Olivier MJ Crépin-Leblond Sent: Wednesday, November 07, 2018 1:26 AM To: alac@atlarge-lists.icann.org Subject: Re: [ALAC] What do users want? Thanks for the nugget indeed. However I would say that one major thing is changing in particular about privacy, which does not figure in your list. The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms. See: https://www.cigionline.org/internet-survey-2018 And Trust: https://www.weforum.org/agenda/2018/10/digital-distrust-we-re-losing-faith-i... The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence. Let's hope that ICANN does not fall into this trap too. Kindest regards, Olivier On 06/11/2018 21:45, Alan Greenberg wrote: I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want. Note that a lot of this is far beyond the remit of ICANN, but other parts are not. ================= Users want an experience that is: -Satisfying -Safe -Predictable -Easy to access and fast In a bit more detail, this means: - Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue. Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment). They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works. From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject. _______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org<mailto:ALAC@atlarge-lists.icann.org> https://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...) -- Olivier MJ Crépin-Leblond, PhD http://www.gih.com/ocl.html
Thanks for raising this Alan, This is a useful discussion which goes to the core of our mission. Re Olivier’s point, I would say the question of privacy is (in real terms) implicit in the notion of safety as outlined in Alan’s original list. That is, if privacy is important to you (and lets face it, with us millennials that is a BIG if) then your decision to use the internet (or a particular internet service) would now be a question of whether you think its safe to engage or not given the privacy implications. - Bart Sent from Mail for Windows 10 From: Olivier MJ Crépin-Leblond Sent: Tuesday, November 6, 2018 7:26 PM To: alac@atlarge-lists.icann.org Subject: Re: [ALAC] What do users want? Thanks for the nugget indeed. However I would say that one major thing is changing in particular about privacy, which does not figure in your list. The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms. See: https://www.cigionline.org/internet-survey-2018 And Trust: https://www.weforum.org/agenda/2018/10/digital-distrust-we-re-losing-faith-i... The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence. Let's hope that ICANN does not fall into this trap too. Kindest regards, Olivier On 06/11/2018 21:45, Alan Greenberg wrote: I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want. Note that a lot of this is far beyond the remit of ICANN, but other parts are not. ================= Users want an experience that is: -Satisfying -Safe -Predictable -Easy to access and fast In a bit more detail, this means: - Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue. Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment). They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works. From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject. _______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...) -- Olivier MJ Crépin-Leblond, PhD http://www.gih.com/ocl.html
And there’s a lot to unpack when we talk about “privacy.” If we’ve asked someone if “privacy” is important to them, they have always said yes but their behavior had not reflected that. Very often privacy is being conflated with security and “free” is nearly always valued over privacy. From: ALAC <alac-bounces@atlarge-lists.icann.org> On Behalf Of Bartlett Morgan Sent: Wednesday, November 7, 2018 5:34 AM To: Olivier MJ Crépin-Leblond <ocl@gih.com>; alac@atlarge-lists.icann.org Subject: Re: [ALAC] What do users want? Thanks for raising this Alan, This is a useful discussion which goes to the core of our mission. Re Olivier’s point, I would say the question of privacy is (in real terms) implicit in the notion of safety as outlined in Alan’s original list. That is, if privacy is important to you (and lets face it, with us millennials that is a BIG if) then your decision to use the internet (or a particular internet service) would now be a question of whether you think its safe to engage or not given the privacy implications. - Bart Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 From: Olivier MJ Crépin-Leblond<mailto:ocl@gih.com> Sent: Tuesday, November 6, 2018 7:26 PM To: alac@atlarge-lists.icann.org<mailto:alac@atlarge-lists.icann.org> Subject: Re: [ALAC] What do users want? Thanks for the nugget indeed. However I would say that one major thing is changing in particular about privacy, which does not figure in your list. The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms. See: https://www.cigionline.org/internet-survey-2018 And Trust: https://www.weforum.org/agenda/2018/10/digital-distrust-we-re-losing-faith-i... The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence. Let's hope that ICANN does not fall into this trap too. Kindest regards, Olivier On 06/11/2018 21:45, Alan Greenberg wrote: I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want. Note that a lot of this is far beyond the remit of ICANN, but other parts are not. ================= Users want an experience that is: -Satisfying -Safe -Predictable -Easy to access and fast In a bit more detail, this means: - Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue. Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment). They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works. From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject. _______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org<mailto:ALAC@atlarge-lists.icann.org> https://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...) -- Olivier MJ Crépin-Leblond, PhD http://www.gih.com/ocl.html
Fully agree that "security and freedom is nearly always valued over privacy". No further comments. Kaili ----- Original Message ----- From: Jonathan Zuck To: Bartlett Morgan ; Olivier MJ Crépin-Leblond ; alac@atlarge-lists.icann.org Sent: Wednesday, November 07, 2018 8:56 PM Subject: Re: [ALAC] What do users want? And there’s a lot to unpack when we talk about “privacy.” If we’ve asked someone if “privacy” is important to them, they have always said yes but their behavior had not reflected that. Very often privacy is being conflated with security and “free” is nearly always valued over privacy. From: ALAC <alac-bounces@atlarge-lists.icann.org> On Behalf Of Bartlett Morgan Sent: Wednesday, November 7, 2018 5:34 AM To: Olivier MJ Crépin-Leblond <ocl@gih.com>; alac@atlarge-lists.icann.org Subject: Re: [ALAC] What do users want? Thanks for raising this Alan, This is a useful discussion which goes to the core of our mission. Re Olivier’s point, I would say the question of privacy is (in real terms) implicit in the notion of safety as outlined in Alan’s original list. That is, if privacy is important to you (and lets face it, with us millennials that is a BIG if) then your decision to use the internet (or a particular internet service) would now be a question of whether you think its safe to engage or not given the privacy implications. - Bart Sent from Mail for Windows 10 From: Olivier MJ Crépin-Leblond Sent: Tuesday, November 6, 2018 7:26 PM To: alac@atlarge-lists.icann.org Subject: Re: [ALAC] What do users want? Thanks for the nugget indeed. However I would say that one major thing is changing in particular about privacy, which does not figure in your list. The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms. See: https://www.cigionline.org/internet-survey-2018 And Trust: https://www.weforum.org/agenda/2018/10/digital-distrust-we-re-losing-faith-i... The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence. Let's hope that ICANN does not fall into this trap too. Kindest regards, Olivier On 06/11/2018 21:45, Alan Greenberg wrote: I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want. Note that a lot of this is far beyond the remit of ICANN, but other parts are not. ================= Users want an experience that is: -Satisfying-Safe-Predictable-Easy to access and fast In a bit more detail, this means: - Pages display properly- No SPAM- No Phishing- Reproducible- Mail gets delivered- Fast enough that speed is not an issue. Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment). They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works. From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject. _______________________________________________ALAC mailing listALAC@atlarge-lists.icann.orghttps://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.orgALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...) -- Olivier MJ Crépin-Leblond, PhDhttp://www.gih.com/ocl.html ------------------------------------------------------------------------------ _______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...)
Actually quite useful, thanks sah. The security concerns are caught.....and the protective measures and mechanisms are implied. -Carlton ============================== *Carlton A Samuels* *Mobile: 876-818-1799Strategy, Process, Governance, Assessment & Turnaround* ============================= On Tue, Nov 6, 2018 at 3:46 PM Alan Greenberg <alan.greenberg@mcgill.ca> wrote:
I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want.
Note that a lot of this is far beyond the remit of ICANN, but other parts are not.
=================
Users want an experience that is:
-Satisfying -Safe -Predictable -Easy to access and fast
In a bit more detail, this means:
- Pages display properly - No SPAM - No Phishing - Reproducible - Mail gets delivered - Fast enough that speed is not an issue.
Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works.
From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject.
_______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac
At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...)
On Tue, 6 Nov 2018, 9:46 PM Alan Greenberg <alan.greenberg@mcgill.ca wrote:
I am taking advantage of my new "freedom" to do some long overdue cleanup. I found a short handwritten document I wrote about 10 years ago (after I had been involved with the ALAC for a year or two) on what Internet users want.
Note that a lot of this is far beyond the remit of ICANN, but other parts are not.
=================
Users want an experience that is:
-Satisfying -Safe -Predictable -Easy to access and fast
SO: +1 to the above. Especially the predictability. A user does not want to start getting debit alert for a service not rendered due to his/her usage of a CD on the internet.
In a bit more detail, this means:
- No SPAM - No Phishing
SO: I doubt typical users really know this enough for them to determine if they want it (or not). Especially phishing.... - Reproducible
- Mail gets delivered - Fast enough that speed is not an issue.
Another was of looking at is as an embodiment of the Principle of Least Astonishment (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
They have no desire to know anything about Internet Governance. And most have no interest in how the Internet actually works. A classic quote from Arthur C. Clarke is "Any sufficiently advanced technology is indistinguishable from magic." It doesn't matter how or why it works, as long as it works.
SO: Ditto, indeed this is well stated. Regards
From my personal experience, I have been involved in the Internet for about 30 years. Due to the travel I have done, or other times it comes up in conversation, I have often been asked what I am doing. If I try to explain, the most common result is that their eyes glaze over, they say "oh, that's interesting" and they try to find a way to change the subject.
_______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac
At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALA...)
participants (12)
-
Alan Greenberg -
Bartlett Morgan -
Carlton Samuels -
Evan Leibovitch -
Hadia Abdelsalam Mokhtar EL miniawi -
Javier Rua -
Joanna Kulesza -
Jonathan Zuck -
Kan Kaili -
Olivier MJ Crépin-Leblond -
Satish Babu -
Seun Ojedeji