- Ccnso-omcommittee - lists.icann.org

proposed agenda for the next OMC meeting, held on Monday, 3 February 2025 at 15:00 UTC)
by Joke Braeken Feb. 3, 2025

Feb. 3, 2025

Hello all, Here is the proposed agenda for the next OMC meeting, held on Monday, 3 February 2025 at 15:00 UTC) 1. Welcome 2. Administrative matters * SOI updates, if any * Results 2nd council workshop 3. Review outcome 20 January meeting (clustering and activities) 4. Impact/Effort analysis of the proposed actions: setting priorities (Mentimeter) 5. Review newcomer onboarding slides<https://docs.google.com/presentation/d/1LFh-_nbgeozSjTdaE9vZ2BsGgw4_5As3/ed…> 6. Next meeting: 19 February 2025 7. AOB 8. Adjourn Best regards, Joke Braeken joke.braeken(a)icann.org<mailto:joke.braeken@icann.org> Read more about the ccNSO at ICANN82: https://community.icann.org/x/EoCRG

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Onboarding and Mentoring Committee(OMC) | 03 February 2025 at 15:00 UTC
by ccNSO Calendar Feb. 3, 2025

Feb. 3, 2025

Dear all, The next Onboarding and Mentoring Committee (OMC) teleconference is scheduled for 03 February 2025 at 15:00 UTC. Please find the call details below: Join Zoom Meeting https://icann.zoom.us/j/98944273578?pwd=ulgkEWxQmaWYIaMhiOTsJi7J6Bf2S7.1 Meeting ID: 989 4427 3578 Passcode: ccNSO-OMC1 Wiki: https://community.icann.org/x/ZoC4HQ Thank you!

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Results todays Onboarding and Mentoring Committee(OMC) | 20 January 2025 at 15:00 UTC
by Bart Boswinkel Jan. 22, 2025

Jan. 22, 2025

Dear all, Included the results of today’s meeting, Kind regards, Bart

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Onboarding and Mentoring Committee(OMC) | 17 February 2025 at 15:00 UTC
by ccNSO Calendar Jan. 22, 2025

Jan. 22, 2025

Dear all, The next Onboarding and Mentoring Committee (OMC) teleconference is scheduled for 17 February 2025 at 15:00 UTC. Please find the call details below: Join Zoom Meeting https://icann.zoom.us/j/98944273578?pwd=ulgkEWxQmaWYIaMhiOTsJi7J6Bf2S7.1 Meeting ID: 989 4427 3578 Passcode: ccNSO-OMC1 Wiki: https://community.icann.org/x/aoC4HQ Thank you!

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Onboarding and Mentoring Committee(OMC) | 03 February 2025 at 15:00 UTC
by ccNSO Calendar Jan. 22, 2025

Jan. 22, 2025

Dear all, The next Onboarding and Mentoring Committee (OMC) teleconference is scheduled for 03 February 2025 at 15:00 UTC. Please find the call details below: Join Zoom Meeting https://icann.zoom.us/j/98944273578?pwd=ulgkEWxQmaWYIaMhiOTsJi7J6Bf2S7.1 Meeting ID: 989 4427 3578 Passcode: ccNSO-OMC1 Wiki: https://community.icann.org/x/ZoC4HQ Thank you!

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NOTES | OMC | 20 Jan 2025
by Joke Braeken Jan. 20, 2025

Jan. 20, 2025

NOTES | OMC | 20 Jan 2025 1. Welcome Welcome by Jenifer Abdalmomen can only attend for 30 min. Biyi on audio only 2. Admin matters a. SOI b. Other, council workshop later this week Bart: theme is a follow-up form the council workshop at ICANN 81. Topic: ccnso working methods, and increase ccnso capacity. Direct relation of your work, with the one by Council. Invited to the workshop are council members, and leadership teams of ccnso working groups and committees. Onboarding and mentoring is important building block to improve working methods and increase capacity. Importance of your work, we will stress this during the workshop. Do you like the method? Mapping, and the related questions? The intention is to run the council workshop in a similar fashion as today’s and previous OMC meetings. 3. Review results mapping previous meeting Bart: do you recognise the points you made? No comments raised 4. Clustering of outcome initial mapping [cid:image001.png@01DB6B5D.6C90EF90] * Increase interest for (IDN) ccTLDs to participate in ccnso. Driver for participation is the participation by the ccTLD people themselves. Recognition of attendance, taking attendance, certificates etc. * Increasing the number of liaisons with other communities. Bart: I re-grouped the sticky notes into various clusters. Does this reflect the discussions? Do the clusters reflect the output of the session we had? Pablo: yes, it does. Regarding engagement marketing, and liaising with other communities in icann are particularly valuable. Shows diversity, helps to develop onboarding cases. Many ccTLDs get involved through the fellowship. Bart: how they view this as enlisting people for onboarding. You would like to see onboarding as a means to interest people or ccTLDs to enlist for onboarding? Pablo: yes, correct Bart: therefore lower half of the overview. This tries to build the concept of onboarding, what is needed and what will be the results? Wafa: have a common session with fellows. There it is useful to speak about ccnso. What can we do to interest NextGen? Bart: “how to” as a next step. We will hopefully be able to address that later today. Your suggestions will build the roadmap 5. What do you want to do? Bart: Second page of the whiteboard. What should be the major focus of your work? What do you want to do? Why? Jenifer: Improve clarity of onboarding materials, make them easily accessible, update them regularly Wafa: I would like to explain what the added value is to them for participation in the ccnso. Bart: part of showcasing the value? Wafa: yes. Wafa: Have written testimonials by participants. For engagement marketing. Have your name and your testimonial online Nicky: Who are we? What do we do? What is the benefit of participating? Wafa: We mention the liaison. We need to have a plan, an agenda for those that join the onboarding program. They can select other sessions than the ccnso one. Which WG should they attend? Have a specific program for them. Bart: what would it include? Different from general materials for regular participants? Wafa: yes Sami: increase liaisons with others. E.g. ISOC. encourage the ccnso into doing things. Making them aware of what the ccnso is doing. Bart: encourage ccTLDs to participate? Sami: also isoc etc and those active in the country. Bart: cluster interest (IDN)ccTLDs Sami: for IDNs, create more local awareness. Incentives. Can discuss more in detail Wafa: other stakeholder to join in the ccnso onboarding program? Sami: we educate the communities, to indirectly push/inflience the ccTLDs Wafa: increase more engagement Sami: the majority of the cctlds in this region are inactive. They do not respond. So we need a different approach Wafa: so we need a third party? Sami: we probably have similar experience. Even 1-1 …. Otherwise they do not bother to respond at ccTLD level Pablo: like the idea of what Jennifer said by improving the onboarding materials. Also liked what Nicky said. Once you have those materials you can come to the ccTLD, and exvert pressure to isoc chapters that can reach out to the cctld operators. Bart: you support Jenifer’s approach? Pablo: yes. [cid:image002.png@01DB6B5D.6C90EF90] 6. How would you do that? What would it take to do that? What are your suggestions to improve the quality of the materials? Bart: laudable goal, but rather vague Wafa: improve the future of the ccnso. They need to know how to keep the sustainability of the ccNSO. Financial participation is important. Why is it important? Bring all these matters to the materials Sami: similar to what Wafa mentioned. Being active in the ccNSO for the cctld and the country. Pride in the idn use and support. We need to work on the material that we have. Show the engagement and the benefits. Marketing needed. More outward attractive Nicky: overlapping suggestions. Also look at the accessibility. Find things in a simple process and on simple terms. Bart: huge hope for the new website Pablo: while we develop the materials, keep in mind the diversity. One size does not fit all. Bart: what would be helpful/necessary, is to do research, before you develop the materials? Review matters? Pablo: yes Bart: enhance communication materials Jenifer: platform for experienced members to help navigate newcomers. Tips. or FAQ Create recognition for those that contribute. Develop guidelines to make it clear. Bart: community driven? Jenifer: yes Biyi: make it more targeted. Involve the ccnso members in bringing people onboard that could take over from them. Involve cctlds that are already involve. They could nominate people to be mentored. And then tailor the materials. To build on what pablo said earlier. Survey of the audience. Biyi: there needs to be more engagement of the RO’s. regional level. We started with AFTLD. We try to expand further. International outreach at regional level. 7. Next Steps: Roadmap onboarding and priorities Bart: For the next meeting, Bart will summarise the discussions from today. As a next step, Bart will prepare a draft roadmap for onboarding. Was this way of brainstorming valuable? Positive experience? No comments or concerns raised. 8. AOB none 9. Next meeting: 3 February 2025 -15 UTC 17 February 2025 – 15 UTC Jenifer: thank you all. Your contributions are helpful. Have a nice day! Joke Braeken joke.braeken(a)icann.org<mailto:joke.braeken@icann.org> Read more about the ccNSO at ICANN82: https://community.icann.org/x/EoCRG

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Re: Onboarding and Mentoring Committee(OMC) | 20 January 2025 at 15:00 UTC
by Bart Boswinkel Jan. 20, 2025

Jan. 20, 2025

Dear all, Please find included the draft agenda and material for todays call Kind regards, Bart From: ccnso-calendar(a)icann.org When: 16:00 - 17:00 20 January 2025 Subject: [Ccnso-omcommittee] Onboarding and Mentoring Committee(OMC) | 20 January 2025 at 15:00 UTC Location: https://icann.zoom.us/j/98944273578?pwd=ulgkEWxQmaWYIaMhiOTsJi7J6Bf2S7.1 Dear all, The next Onboarding and Mentoring Committee (OMC) teleconference is scheduled for 20 January 2025 at 15:00 UTC. Please find the call details below: Join Zoom Meeting https://icann.zoom.us/j/98944273578?pwd=ulgkEWxQmaWYIaMhiOTsJi7J6Bf2S7.1 [icann.zoom.us]<https://urldefense.com/v3/__https:/icann.zoom.us/j/98944273578?pwd=ulgkEWxQ…> Meeting ID: 989 4427 3578 Passcode: ccNSO-OMC1 Wiki: https://community.icann.org/x/CAAqHQ Thank you!

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Onboarding and Mentoring Committee(OMC) | 20 January 2025 at 15:00 UTC
by Claudia Ruiz Jan. 14, 2025

Jan. 14, 2025

Dear all, The next Onboarding and Mentoring Committee (OMC) teleconference is scheduled for 20 January 2025 at 15:00 UTC. Please find the call details below: Join Zoom Meeting https://icann.zoom.us/j/98944273578?pwd=ulgkEWxQmaWYIaMhiOTsJi7J6Bf2S7.1 Meeting ID: 989 4427 3578 Passcode: ccNSO-OMC1 Wiki: https://community.icann.org/x/CAAqHQ Thank you!

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Onboarding and Mentoring Committee(OMC) | 20 January 2025 at 15:00 UTC
by ccNSO Calendar Jan. 14, 2025

Jan. 14, 2025

Dear all, The next Onboarding and Mentoring Committee (OMC) teleconference is scheduled for 20 January 2025 at 15:00 UTC. Please find the call details below: Join Zoom Meeting https://icann.zoom.us/j/98944273578?pwd=ulgkEWxQmaWYIaMhiOTsJi7J6Bf2S7.1 Meeting ID: 989 4427 3578 Passcode: ccNSO-OMC1 Wiki: https://community.icann.org/x/CAAqHQ Thank you!

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NOTES | OMC | 9 December 2024 (14:00 UTC)
by Joke Braeken Dec. 9, 2024

Dec. 9, 2024

NOTES | OMC | 9 December 2024 (14:00 UTC) 1. Welcome Welcome by Jenifer and Bart Today: experimental session on onboarding 2. Administrative matters Any updates to SOI? None Fill out the ccNSO Statement of Interest form: https://forms.gle/79Jw4wSnNhn5W4Z46<https://forms.gle/79Jw4wSnNhn5W4Z46>. Once processed by the Secretariat, you can check your SOI here: https://community.icann.org/x/doAFEg <https://community.icann.org/x/doAFEg>Read here the ccNSO SOI Guideline: https://ccnso.icann.org/sites/default/files/field-attached/ccnso-internal-p… 3. Council workshop ICANN 81 Results captured in a causal network Looking at the OMC charter, onboarding and mentoring as part of the activities. ICANN Learn as well. Other aspects in the graph are for other groups, including Council. Develop a shared understanding on onboarding. What does it mean to OMC? To OMC members individually? Attempt to develop the concept of onboarding. 4. Brainstorming by OMC on onboarding >> What are the key issues and concerns that need to be addressed to improve ccnso onboarding within a year? Instructions: 6 min of individual brainstorming. Use max 6 words. Use an active verb. (e.g. increase, decrease). Do not use “need, ought ….” Sami: Value addition or benefit for those that are being onboarded. Recognition for members in committee involvement. That is the issue I have with my colleagues. Bart: increase value. Recognition of what? Attending? Sami: certificate from ICANN. Many meetings happen after working hours Bart: to show to the employer. Jenifer: training materials. E.g. video tutorials. Preferable in the local language Bart: many ideas Jenifer: increase access to training materials Wafa: make the programme compelling. I never heard about the onboarding program. Bart: increase the communication about onboarding. Nicky: improve clarity of expectations. What is expected from the community? Bart: ccnso itself? Nicky: what we do within the ccNSO. Abdalmomen: encourage more ccTLDs to join ccnso work. E.g. IDN ccTLDs Bart: cctlds, or people within ccTLDs? Abdalmomen: people Jenifer: proactive assistance. Regular follow-ups, check-ins, outreach during the learning or onboarding process. Do not wait for others to contact us Nicky: huge information overload. What is happening? Who? Building a structure of where we are. To allow for easy processing of information. Bart: what needs to be improved? Info about sessions? Nicky: yes, activities, working groups, anything related to ccnso. Bart: improve ccnso-related info. Very broad. Start with WG information. Improve session info. Abdalmomen: increase number of liaisons to other communities in the icann environment Bart: to or from ccnso? Abdalmomen: from ccnso Bart: where? Abdalmomen: be better informed. E.g. liaison with UASG, liaison with GAC IDN WG. that is the idea. Wafa: newcomers need to understand how the meetings are being run. Policy forum, community forum, AGM. what is the ccnso focus for each meeting? Measure the impact of the onboarding program. Follow-up with newcomers. Have they engaged after benefiting from the program. Bart: increase or improve measurement of the onboarding program Sami: arab region perspective. I work for the government. For extra tasks, there needs to be some validation. We have a good enough support system with people and staff Jenifer: improve data gathering to identify common pain points. Enhance onboarding experience, based on real user experiences. Abdalmomen: engage more with NextGen and Fellows. Bart: increase engagement. >> next step: cluster the ideas Bart: Q for Jenifer? To drive the onboarding? Jenifer: yes. Bart: ok. Building journeys for people. Wafa: collaboration with fellowship program? Common session? Bart: action or goal? Wafa: action. Bart: once onboarded, increase communication. Sami: customer experience. Feedback after marketing. Abdalmomen: the word “marketing” confuses me. Use “promote” instead? Ccnso is not about business. Bart: marketing means more. Has many aspects. Add “take into account the specific nature of the ccnso” Abdalmomen: maybe i have an issue with the certificate for the registry. Ashamed to admit. Have more sessions on how to resolve this issue. This will increase the engagement of the cctld, from the ccnso point of view. >> next steps staff to prepare a straw dog: summary of the discussion. Where to focus on initially? Bart: I found this insightful. Especially the user journeys. We tend to forget the diversity. Jenifer: need to leave. Beneficial to new members, and others. Wafa; the onboarding program is not new. Can we have an idea about what has been done in the past? What were the issues? Bart: not done structurally to date. Results are fairly limited. Diversify the onboarding. People attend, we do the onboarding session, we help people when they attend the first time. The real newbees. Who are they? How do we get them involved? Nicky: build structure now Abdalmomen: no additional comments. [cid:image001.png@01DB4A55.0C4362E0] 5. AOB None 6. Closure and next meeting? 20 January 2025, 15 UTC Joke Braeken joke.braeken(a)icann.org<mailto:joke.braeken@icann.org>

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