Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org> Cc: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org> Cc: "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org>, Maria Otanes <maria.otanes@icann.org> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org https://mm.icann.org/mailman/listinfo/csc-effectivenessrt
Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>>, Maria Otanes <maria.otanes@icann.org<mailto:maria.otanes@icann.org>> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org<mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt
Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org> Cc: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org> Cc: "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org>, Maria Otanes <maria.otanes@icann.org> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org https://mm.icann.org/mailman/listinfo/csc-effectivenessrt
Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>>, Maria Otanes <maria.otanes@icann.org<mailto:maria.otanes@icann.org>> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org<mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.
Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org>; Austin, Donna <Donna.Austin@team.neustar>; csc-effectivenessrt@icann.org Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>>, Maria Otanes <maria.otanes@icann.org<mailto:maria.otanes@icann.org>> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org<mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt<https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mailman_listinfo_csc-2Deffectivenessrt&d=DwMGaQ&c=MOptNlVtIETeDALC_lULrw&r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=Ua0I0-eStoo7OObHP8OJTsb2jFah9rup32fO8IE_dI4&s=u65xYGxWqlnpQMB0J6fH5OPtFZaRRcfnmvgONSZ6-eA&e=> _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.
Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary ------------------------------------------------------------ 25 January 2019 Letter to Chair of ICANN Board and CEO and President ICANN Subject: Initial Report CSC Effectiveness Review Team Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e...). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review. Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues. Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work. Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review. If you have any questions or want to raise concerns, please do not hesitate to contact us. Kind regards, the RT Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO) From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com" <philippe.fouquart@orange.com>, Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org>; Austin, Donna <Donna.Austin@team.neustar>; csc-effectivenessrt@icann.org Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org> Cc: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org> Cc: "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org>, Maria Otanes <maria.otanes@icann.org> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org https://mm.icann.org/mailman/listinfo/csc-effectivenessrt _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.
Just a couple of small points: Bart, A couple of small points: * 1st line: “We would like to inform you…” * 3rd paragraph: “The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” So 14 metrics and 13 (8+3+1+1) are classified. I’m not able to trace the discrepancy at the moment, but I’d welcome making sure that our numbers balance! Thanks Martin From: CSC-EffectivenessRT <csc-effectivenessrt-bounces@icann.org> On Behalf Of Bart Boswinkel Sent: 23 January 2019 13:20 To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary ------------------------------------------------------------ 25 January 2019 Letter to Chair of ICANN Board and CEO and President ICANN Subject: Initial Report CSC Effectiveness Review Team Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e...). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review. Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues. Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work. Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review. If you have any questions or want to raise concerns, please do not hesitate to contact us. Kind regards, the RT Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO) From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar> > Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com> " <philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com> >, Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> > Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com> [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >; Austin, Donna <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar> >; csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar> > Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> > Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar> > Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org> > Cc: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> > Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org> > wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> > Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org> > Cc: "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> >, Maria Otanes <maria.otanes@icann.org <mailto:maria.otanes@icann.org> > Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org <mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt <https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mailman_li...> _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.
Hi Martin, Thanks for the quick response. Interesting you noted the discrepancy in numbers☺ I tis directly form the exec summary of the initial report, That being said, the discrepancy is due to combining item 1 and 2 in the assessment matrix in the columns assessment and outcome (Achieved). So the text should say: “The RT identified 14 metrics to measure the effectiveness of the CSC: NINE of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” Kind regards, Bart From: Martin Boyle <martin.boyle.hertford@ntlworld.com> Date: Wednesday, 23 January 2019 at 14:09 To: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Just a couple of small points: Bart, A couple of small points: 1st line: “We would like to inform you…” 3rd paragraph: “The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” So 14 metrics and 13 (8+3+1+1) are classified. I’m not able to trace the discrepancy at the moment, but I’d welcome making sure that our numbers balance! Thanks Martin From: CSC-EffectivenessRT <csc-effectivenessrt-bounces@icann.org> On Behalf Of Bart Boswinkel Sent: 23 January 2019 13:20 To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary ------------------------------------------------------------ 25 January 2019 Letter to Chair of ICANN Board and CEO and President ICANN Subject: Initial Report CSC Effectiveness Review Team Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review. Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues. Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work. Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review. If you have any questions or want to raise concerns, please do not hesitate to contact us. Kind regards, the RT Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO) From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com" <philippe.fouquart@orange.com>, Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org>; Austin, Donna <Donna.Austin@team.neustar>; csc-effectivenessrt@icann.org Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org> Cc: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org> Cc: "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org>, Maria Otanes <maria.otanes@icann.org> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org https://mm.icann.org/mailman/listinfo/csc-effectivenessrt _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.
Bart, Martin, Thanks for this. My count is also 9 achieved for the reason you gave. Would also suggest minor tweaks: appointed two representatives of their respective Sos each The RT believes that those metrics not achieved are easily remedied and has recommended actions to be taken by the CSC to address the issues Minor thing - my name is misspelt at the end. The letter looks very good to me. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Wednesday, January 23, 2019 3:42 PM To: Martin Boyle; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Martin, Thanks for the quick response. Interesting you noted the discrepancy in numbers☺ I tis directly form the exec summary of the initial report, That being said, the discrepancy is due to combining item 1 and 2 in the assessment matrix in the columns assessment and outcome (Achieved). So the text should say: “The RT identified 14 metrics to measure the effectiveness of the CSC: NINE of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” Kind regards, Bart From: Martin Boyle <martin.boyle.hertford@ntlworld.com> Date: Wednesday, 23 January 2019 at 14:09 To: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Just a couple of small points: Bart, A couple of small points: * 1st line: “We would like to inform you…” * 3rd paragraph: “The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” So 14 metrics and 13 (8+3+1+1) are classified. I’m not able to trace the discrepancy at the moment, but I’d welcome making sure that our numbers balance! Thanks Martin From: CSC-EffectivenessRT <csc-effectivenessrt-bounces@icann.org> On Behalf Of Bart Boswinkel Sent: 23 January 2019 13:20 To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary ------------------------------------------------------------ 25 January 2019 Letter to Chair of ICANN Board and CEO and President ICANN Subject: Initial Report CSC Effectiveness Review Team Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...>). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review. Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues. Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work. Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review. If you have any questions or want to raise concerns, please do not hesitate to contact us. Kind regards, the RT Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO) From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com>" <philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com>>, Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com> [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>; Austin, Donna <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>>; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>>, Maria Otanes <maria.otanes@icann.org<mailto:maria.otanes@icann.org>> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org<mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt<https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mailman_listinfo_csc-2Deffectivenessrt&d=DwMGaQ&c=MOptNlVtIETeDALC_lULrw&r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=Ua0I0-eStoo7OObHP8OJTsb2jFah9rup32fO8IE_dI4&s=u65xYGxWqlnpQMB0J6fH5OPtFZaRRcfnmvgONSZ6-eA&e=> _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you. _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.
Okay from me too Bart, thank you. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of philippe.fouquart@orange.com Sent: Wednesday, January 23, 2019 10:55 AM To: Bart Boswinkel <bart.boswinkel@icann.org>; Martin Boyle <martin.boyle.hertford@ntlworld.com>; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Bart, Martin, Thanks for this. My count is also 9 achieved for the reason you gave. Would also suggest minor tweaks: appointed two representatives of their respective Sos each The RT believes that those metrics not achieved are easily remedied and has recommended actions to be taken by the CSC to address the issues Minor thing - my name is misspelt at the end. The letter looks very good to me. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Wednesday, January 23, 2019 3:42 PM To: Martin Boyle; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Martin, Thanks for the quick response. Interesting you noted the discrepancy in numbers☺ I tis directly form the exec summary of the initial report, That being said, the discrepancy is due to combining item 1 and 2 in the assessment matrix in the columns assessment and outcome (Achieved). So the text should say: “The RT identified 14 metrics to measure the effectiveness of the CSC: NINE of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” Kind regards, Bart From: Martin Boyle <martin.boyle.hertford@ntlworld.com<mailto:martin.boyle.hertford@ntlworld.com>> Date: Wednesday, 23 January 2019 at 14:09 To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Just a couple of small points: Bart, A couple of small points: * 1st line: “We would like to inform you…” * 3rd paragraph: “The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” So 14 metrics and 13 (8+3+1+1) are classified. I’m not able to trace the discrepancy at the moment, but I’d welcome making sure that our numbers balance! Thanks Martin From: CSC-EffectivenessRT <csc-effectivenessrt-bounces@icann.org<mailto:csc-effectivenessrt-bounces@icann.org>> On Behalf Of Bart Boswinkel Sent: 23 January 2019 13:20 To: csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary ------------------------------------------------------------ 25 January 2019 Letter to Chair of ICANN Board and CEO and President ICANN Subject: Initial Report CSC Effectiveness Review Team Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...>). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review. Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues. Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work. Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review. If you have any questions or want to raise concerns, please do not hesitate to contact us. Kind regards, the RT Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO) From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com>" <philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com>>, Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com> [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>; Austin, Donna <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>>; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>>, Maria Otanes <maria.otanes@icann.org<mailto:maria.otanes@icann.org>> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org<mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt<https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mailman_listinfo_csc-2Deffectivenessrt&d=DwMGaQ&c=MOptNlVtIETeDALC_lULrw&r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=Ua0I0-eStoo7OObHP8OJTsb2jFah9rup32fO8IE_dI4&s=u65xYGxWqlnpQMB0J6fH5OPtFZaRRcfnmvgONSZ6-eA&e=> _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you. _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.
Will add my agreement too Thanks Debbie
On 24/01/2019, at 12:30, Austin, Donna via CSC-EffectivenessRT <csc-effectivenessrt@icann.org> wrote:
Okay from me too Bart, thank you.
From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org <mailto:csc-effectivenessrt-bounces@icann.org>] On Behalf Of philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com> Sent: Wednesday, January 23, 2019 10:55 AM To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org>>; Martin Boyle <martin.boyle.hertford@ntlworld.com <mailto:martin.boyle.hertford@ntlworld.com>>; csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Bart, Martin,
Thanks for this. My count is also 9 achieved for the reason you gave.
Would also suggest minor tweaks: appointed two representatives of their respective Sos each The RT believes that those metrics not achieved are easily remedied and has recommended actions to be taken by the CSC to address the issues Minor thing - my name is misspelt at the end.
The letter looks very good to me.
Regards, Philippe
From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org <mailto:csc-effectivenessrt-bounces@icann.org>] On Behalf Of Bart Boswinkel Sent: Wednesday, January 23, 2019 3:42 PM To: Martin Boyle; csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Hi Martin, Thanks for the quick response. Interesting you noted the discrepancy in numbers☺ I tis directly form the exec summary of the initial report, That being said, the discrepancy is due to combining item 1 and 2 in the assessment matrix in the columns assessment and outcome (Achieved). So the text should say: “The RT identified 14 metrics to measure the effectiveness of the CSC: NINE of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” Kind regards, Bart
From: Martin Boyle <martin.boyle.hertford@ntlworld.com <mailto:martin.boyle.hertford@ntlworld.com>> Date: Wednesday, 23 January 2019 at 14:09 To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Just a couple of small points:
Bart,
A couple of small points:
1st line: “We would like to inform you…”
3rd paragraph: “The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” So 14 metrics and 13 (8+3+1+1) are classified. I’m not able to trace the discrepancy at the moment, but I’d welcome making sure that our numbers balance!
Thanks
Martin
From: CSC-EffectivenessRT <csc-effectivenessrt-bounces@icann.org <mailto:csc-effectivenessrt-bounces@icann.org>> On Behalf Of Bart Boswinkel Sent: 23 January 2019 13:20 To: csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary
------------------------------------------------------------ 25 January 2019
Letter to Chair of ICANN Board and CEO and President ICANN
Subject: Initial Report CSC Effectiveness Review Team
Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...>). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting.
In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review.
Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues.
Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work.
Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review.
If you have any questions or want to raise concerns, please do not hesitate to contact us.
Kind regards, the RT
Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO)
From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com>" <philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com>>, Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Okay, lets send a letter.
Bart, can you do a first draft please?
From: philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com> [mailto:philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com>] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org>>; Austin, Donna <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar>>; csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Donna, Bart, and team,
I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest.
Regards, Philippe
From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org <mailto:csc-effectivenessrt-bounces@icann.org>] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart
From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Thanks Bart, 15 February sounds good.
I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others.
From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org <mailto:csc-effectivenessrt-bounces@icann.org>] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement
Hi Donna, all,
It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation.
Kind regards, Bart
From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar>> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org>> Cc: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement
Thanks Steve and yayy everyone!
Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around.
Sent from my iPhone
On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org>> wrote:
Team,
The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone!
https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...>
Best, Steve
From: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org>> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org>> Cc: "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org>>, Maria Otanes <maria.otanes@icann.org <mailto:maria.otanes@icann.org>> Subject: Public announcement
Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺
Link to initial report is included
Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org <mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt <https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mailman_li...> _________________________________________________________________________________________________________________________
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This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you. _________________________________________________________________________________________________________________________
Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci.
This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you. _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org <mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt <https://mm.icann.org/mailman/listinfo/csc-effectivenessrt>
Dear all, Assume you want me to send it on your behalf, please confirm, Kind regards, Bart From: Debbie Monahan <debbie@internetnz.net.nz> Date: Thursday, 24 January 2019 at 01:14 To: "Austin, Donna" <Donna.Austin@team.neustar> Cc: "philippe.fouquart@orange.com" <philippe.fouquart@orange.com>, Bart Boswinkel <bart.boswinkel@icann.org>, Martin Boyle <martin.boyle.hertford@ntlworld.com>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Will add my agreement too Thanks Debbie On 24/01/2019, at 12:30, Austin, Donna via CSC-EffectivenessRT <csc-effectivenessrt@icann.org> wrote: Okay from me too Bart, thank you. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of philippe.fouquart@orange.com Sent: Wednesday, January 23, 2019 10:55 AM To: Bart Boswinkel <bart.boswinkel@icann.org>; Martin Boyle <martin.boyle.hertford@ntlworld.com>; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Bart, Martin, Thanks for this. My count is also 9 achieved for the reason you gave. Would also suggest minor tweaks: appointed two representatives of their respective Sos each The RT believes that those metrics not achieved are easily remedied and has recommended actions to be taken by the CSC to address the issues Minor thing - my name is misspelt at the end. The letter looks very good to me. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Wednesday, January 23, 2019 3:42 PM To: Martin Boyle; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Martin, Thanks for the quick response. Interesting you noted the discrepancy in numbers☺ I tis directly form the exec summary of the initial report, That being said, the discrepancy is due to combining item 1 and 2 in the assessment matrix in the columns assessment and outcome (Achieved). So the text should say: “The RT identified 14 metrics to measure the effectiveness of the CSC: NINE of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” Kind regards, Bart From: Martin Boyle <martin.boyle.hertford@ntlworld.com> Date: Wednesday, 23 January 2019 at 14:09 To: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Just a couple of small points: Bart, A couple of small points: 1st line: “We would like to inform you…” 3rd paragraph: “The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” So 14 metrics and 13 (8+3+1+1) are classified. I’m not able to trace the discrepancy at the moment, but I’d welcome making sure that our numbers balance! Thanks Martin From: CSC-EffectivenessRT <csc-effectivenessrt-bounces@icann.org> On Behalf Of Bart Boswinkel Sent: 23 January 2019 13:20 To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary ------------------------------------------------------------ 25 January 2019 Letter to Chair of ICANN Board and CEO and President ICANN Subject: Initial Report CSC Effectiveness Review Team Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review. Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues. Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work. Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review. If you have any questions or want to raise concerns, please do not hesitate to contact us. Kind regards, the RT Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO) From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com" <philippe.fouquart@orange.com>, Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org>; Austin, Donna <Donna.Austin@team.neustar>; csc-effectivenessrt@icann.org Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org> Cc: Bart Boswinkel <bart.boswinkel@icann.org>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org> Cc: "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org>, Maria Otanes <maria.otanes@icann.org> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org https://mm.icann.org/mailman/listinfo/csc-effectivenessrt _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you. _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you. _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org https://mm.icann.org/mailman/listinfo/csc-effectivenessrt
Please do Bart. Thank you. Regards, Philippe -------- Message d'origine -------- De : Bart Boswinkel <bart.boswinkel@icann.org> Date : 24/01/2019 01:45 (GMT-08:00) À : Debbie Monahan <debbie@internetnz.net.nz>, "Austin, Donna" <Donna.Austin@team.neustar> Cc : FOUQUART Philippe TGI/OLN <philippe.fouquart@orange.com>, Martin Boyle <martin.boyle.hertford@ntlworld.com>, csc-effectivenessrt@icann.org Objet : Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Dear all, Assume you want me to send it on your behalf, please confirm, Kind regards, Bart From: Debbie Monahan <debbie@internetnz.net.nz> Date: Thursday, 24 January 2019 at 01:14 To: "Austin, Donna" <Donna.Austin@team.neustar> Cc: "philippe.fouquart@orange.com" <philippe.fouquart@orange.com>, Bart Boswinkel <bart.boswinkel@icann.org>, Martin Boyle <martin.boyle.hertford@ntlworld.com>, "csc-effectivenessrt@icann.org" <csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Will add my agreement too Thanks Debbie On 24/01/2019, at 12:30, Austin, Donna via CSC-EffectivenessRT <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> wrote: Okay from me too Bart, thank you. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com> Sent: Wednesday, January 23, 2019 10:55 AM To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>; Martin Boyle <martin.boyle.hertford@ntlworld.com<mailto:martin.boyle.hertford@ntlworld.com>>; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Bart, Martin, Thanks for this. My count is also 9 achieved for the reason you gave. Would also suggest minor tweaks: appointed two representatives of their respective Sos each The RT believes that those metrics not achieved are easily remedied and has recommended actions to be taken by the CSC to address the issues Minor thing - my name is misspelt at the end. The letter looks very good to me. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Wednesday, January 23, 2019 3:42 PM To: Martin Boyle; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Martin, Thanks for the quick response. Interesting you noted the discrepancy in numbers☺ I tis directly form the exec summary of the initial report, That being said, the discrepancy is due to combining item 1 and 2 in the assessment matrix in the columns assessment and outcome (Achieved). So the text should say: “The RT identified 14 metrics to measure the effectiveness of the CSC: NINE of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” Kind regards, Bart From: Martin Boyle <martin.boyle.hertford@ntlworld.com<mailto:martin.boyle.hertford@ntlworld.com>> Date: Wednesday, 23 January 2019 at 14:09 To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Just a couple of small points: Bart, A couple of small points: * 1st line: “We would like to inform you…” * 3rd paragraph: “The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” So 14 metrics and 13 (8+3+1+1) are classified. I’m not able to trace the discrepancy at the moment, but I’d welcome making sure that our numbers balance! Thanks Martin From: CSC-EffectivenessRT <csc-effectivenessrt-bounces@icann.org<mailto:csc-effectivenessrt-bounces@icann.org>> On Behalf Of Bart Boswinkel Sent: 23 January 2019 13:20 To: csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary ------------------------------------------------------------ 25 January 2019 Letter to Chair of ICANN Board and CEO and President ICANN Subject: Initial Report CSC Effectiveness Review Team Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...>). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review. Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues. Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work. Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review. If you have any questions or want to raise concerns, please do not hesitate to contact us. Kind regards, the RT Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO) From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com>" <philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com>>, Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com<mailto:philippe.fouquart@orange.com> [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>; Austin, Donna <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>>; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar<mailto:Donna.Austin@team.neustar>> Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>>, "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>> Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org<mailto:bart.boswinkel@icann.org>> Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org<mailto:steve.chan@icann.org>> Cc: "csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>" <csc-effectivenessrt@icann.org<mailto:csc-effectivenessrt@icann.org>>, Maria Otanes <maria.otanes@icann.org<mailto:maria.otanes@icann.org>> Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org<mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt<https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mailman_listinfo_csc-2Deffectivenessrt&d=DwMGaQ&c=MOptNlVtIETeDALC_lULrw&r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=Ua0I0-eStoo7OObHP8OJTsb2jFah9rup32fO8IE_dI4&s=u65xYGxWqlnpQMB0J6fH5OPtFZaRRcfnmvgONSZ6-eA&e=> _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you. _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you. _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org<mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. 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I just trusted the figures when I skim-read the executive summary! I’m sure the change is right and suggest that we put the error right in the final version. From: Bart Boswinkel <bart.boswinkel@icann.org> Sent: 23 January 2019 15:42 To: Martin Boyle <martin.boyle.hertford@ntlworld.com>; csc-effectivenessrt@icann.org Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Martin, Thanks for the quick response. Interesting you noted the discrepancy in numbers☺ I tis directly form the exec summary of the initial report, That being said, the discrepancy is due to combining item 1 and 2 in the assessment matrix in the columns assessment and outcome (Achieved). So the text should say: “The RT identified 14 metrics to measure the effectiveness of the CSC: NINE of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” Kind regards, Bart From: Martin Boyle <martin.boyle.hertford@ntlworld.com <mailto:martin.boyle.hertford@ntlworld.com> > Date: Wednesday, 23 January 2019 at 14:09 To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> > Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Just a couple of small points: Bart, A couple of small points: * 1st line: “We would like to inform you…” * 3rd paragraph: “The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved” So 14 metrics and 13 (8+3+1+1) are classified. I’m not able to trace the discrepancy at the moment, but I’d welcome making sure that our numbers balance! Thanks Martin From: CSC-EffectivenessRT <csc-effectivenessrt-bounces@icann.org <mailto:csc-effectivenessrt-bounces@icann.org> > On Behalf Of Bart Boswinkel Sent: 23 January 2019 13:20 To: csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, Please find included draft letter, please note the date☺ Also note I have used language from the exec summary ------------------------------------------------------------ 25 January 2019 Letter to Chair of ICANN Board and CEO and President ICANN Subject: Initial Report CSC Effectiveness Review Team Dear Cherine and Goran, We like to inform you that on 16 January 2019 the Customer Standing Committee (CSC) Effectiveness Review Team (RT) has published its Initial Report for public comment (see: https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> ). The comment period will close on 25 February, after which – depending on the number and substance of the comments – we intend to submit for adoption our final report to the ccNSO and GNSO Councils by the Kobe meeting. In accordance with Section 17 of the ICANN Bylaws and the CSC Charter, the effectiveness of the CSC is to be reviewed two years after its first meeting (October 2016), using a method determined by the ccNSO and GNSO. In September 2018, the ccNSO and GNSO Councils adopted a Template for the Effectiveness Review and appointed two representatives of their respective SOs to conduct the review. Consistent with the findings of the earlier CSC Charter Review, the RT found that the CSC is operating effectively. The RT identified 14 metrics to measure the effectiveness of the CSC: eight of which were achieved; three were considered not applicable because circumstances had not yet arisen to test the effectiveness; one was partially achieved; and one was not achieved. The RT believes that those metrics not achieved are easily remedied and have recommended actions to be taken by the CSC to address the issues. Similar to the CSC Charter Review, the RT also believes that much of the CSC’s effectiveness is primarily related to the caliber of the inaugural CSC members and liaisons. It is evident that in large part this is a cohesive team that has worked well together to establish the necessary processes and procedures to conduct their work. Once our work is completed, we will inform you of the final outcomes of this CSC Effectiveness Review. If you have any questions or want to raise concerns, please do not hesitate to contact us. Kind regards, the RT Donna Austin (GNSO) Debbie Monahan (ccNSO) Martin Boyle (ccNSO) Phillipe Fouquart (GNSO) From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar> > Date: Friday, 18 January 2019 at 20:18 To: "philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com> " <philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com> >, Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> > Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Okay, lets send a letter. Bart, can you do a first draft please? From: philippe.fouquart@orange.com <mailto:philippe.fouquart@orange.com> [mailto:philippe.fouquart@orange.com] Sent: Friday, January 18, 2019 7:46 AM To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >; Austin, Donna <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar> >; csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Donna, Bart, and team, I don’t have a strong view on this either, if it’s current/good practice of form rather than substance because it’s “bylaws driven”, so be it. Even I find it a bit heavy-handed too, I don’t have any alternative to suggest. Regards, Philippe From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Friday, January 18, 2019 9:59 AM To: Austin, Donna; csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, The reason for suggesting that the RT informs the ICANN Board and ICANN Org, has no relation with the substance but with point as Trang pointed out earlier this is a ICANN Bylaw driven review, and as such informing the Board and Org on major milestones is a matter of good practice. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar> > Date: Friday, 18 January 2019 at 00:29 To: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> > Subject: RE: [CSC-EffectivenessRT] [Ext] Re: Public announcement Thanks Bart, 15 February sounds good. I don’t see any reason for sending a letter to the Board or ICANN Org (I expect you’re keeping them informed). This is not controversial and I don’t remember doing it for the Charter Review, but happy to go along with the wishes of others. From: CSC-EffectivenessRT [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Bart Boswinkel Sent: Thursday, January 17, 2019 2:34 AM To: csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> Subject: Re: [CSC-EffectivenessRT] [Ext] Re: Public announcement Hi Donna, all, It think it may be useful to run through Initial report (Elaine?), although the CSC has been kept appraised of the progress of RT. If all agree I will suggest it to Byron for the upcoming CSC ( 15 February 2019) call, which is close to the end of public comment period. In addition, it may be a good idea to inform the ICANN Board and ICANN Org on progress to date and schedule. This could be a single letter along lines that RT was formed and started its activities in September 2018 , after adoption of the Template by the ccNSO and GNSO Councils, and RT has very recently published its Initial Report for public consultation. Kind regards, Bart From: "Austin, Donna" <Donna.Austin@team.neustar <mailto:Donna.Austin@team.neustar> > Date: Thursday, 17 January 2019 at 03:06 To: Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org> > Cc: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> >, "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> > Subject: [Ext] Re: [CSC-EffectivenessRT] Public announcement Thanks Steve and yayy everyone! Bart, do you think we need to meet with the CSC to go over the report? I think we did this for the Charter Review and wondered if we should do the same this time around. Sent from my iPhone On Jan 16, 2019, at 5:37 PM, Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org> > wrote: Team, The CSC Effectiveness Initial Report has been published and the public comment period has now been initiated. Congratulations on the milestone! https://www.icann.org/public-comments/csc-effectiveness-initial-2019-01-16-e... [icann.org] <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2D...> Best, Steve From: Bart Boswinkel <bart.boswinkel@icann.org <mailto:bart.boswinkel@icann.org> > Date: Tuesday, January 15, 2019 at 11:30 AM To: Steve Chan <steve.chan@icann.org <mailto:steve.chan@icann.org> > Cc: "csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> " <csc-effectivenessrt@icann.org <mailto:csc-effectivenessrt@icann.org> >, Maria Otanes <maria.otanes@icann.org <mailto:maria.otanes@icann.org> > Subject: Public announcement Hi Steve, Could you be so kind to submit announcement doc for public comment and to web-admin etc. Before you do please check spelling☺ Link to initial report is included Thnaks and kind regards, BArt _______________________________________________ CSC-EffectivenessRT mailing list CSC-EffectivenessRT@icann.org <mailto:CSC-EffectivenessRT@icann.org> https://mm.icann.org/mailman/listinfo/csc-effectivenessrt <https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mailman_li...> _________________________________________________________________________________________________________________________ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. Thank you.
participants (5)
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Austin, Donna -
Bart Boswinkel -
Debbie Monahan -
Martin Boyle -
philippe.fouquart＠orange.com