April 2018 - Idngwg - lists.icann.org

IDN Guideline WG meeting
by Sarmad Hussain April 17, 2018

April 17, 2018

Join from PC, Mac, Linux, iOS or Android: https://icann.zoom.us/j/775234757?pwd=f1w5IRUdJXg Password: IDNGWG Meeting ID: 775 234 757 International numbers available: https://zoom.us/u/RinncwGL Or iPhone one-tap : US: +19294362866,,775234757# or +16699006833,,775234757# Or Telephone: Dial(for higher quality, dial a number based on your current location): US: +1 929 436 2866 or +1 669 900 6833 or +1 877 853 5247 (Toll Free) or +1 877 369 0926 (Toll Free) Pakistan: +92 21 3879 9843 Australia: +61 (0) 2 8015 2088 or +61 18 0089 3423 (Toll Free) Hong Kong: +852 5808 6088 or 800 906 780 (Toll Free) India: +91 22 48 798 004 or 1 800 102 9182 (Toll Free) Sweden: +46 (0) 8 4468 2488 or +46 20 889 860 (Toll Free)

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finalizing IDN Guidelines [RE: [Ext] Re: IDN Guideline WG meeting on 20180412]
by Edmon April 17, 2018

April 17, 2018

Hi Everyone, We are about to wrap up our discussions and finalize the recommendations for this version of the IDN Guidelines. The general plan is to complete the discussion of all substantive matters in the coming conference call this Thursday (April 19, 2018 @11:00 UTC), and thereupon a last call to this mailing list before forwarding the finalized recommendations to the ICANN Board. Please take some time to review the latest draft and raise any issue of concern. Edmon From: Idngwg [mailto:idngwg-bounces@icann.org] On Behalf Of Sarmad Hussain Sent: Saturday, April 14, 2018 5:02 PM To: Tan Tanaka, Dennis <dtantanaka(a)verisign.com>; idngwg(a)icann.org Subject: Re: [Idngwg] [Ext] Re: IDN Guideline WG meeting on 20180412 Dear Dennis, Thank you for reviewing and for catching the error in the link to the wiki page. It is fixed in the attached version. Please let me know any further feedback on the timeline, and I can reconfirm. Regards, Sarmad From: Tan Tanaka, Dennis [mailto:dtantanaka@verisign.com] Sent: Saturday, April 14, 2018 12:54 AM To: Sarmad Hussain <sarmad.hussain(a)icann.org <mailto:sarmad.hussain@icann.org> >; idngwg(a)icann.org <mailto:idngwg@icann.org> Subject: [Ext] Re: [Idngwg] IDN Guideline WG meeting on 20180412 Cover note looks good to me. Just a couple of observations: wiki page link needs to be corrected, and the timeline looks accurate but I don’t know for sure. Thanks, Sarmad. -Dennis. From: Idngwg <idngwg-bounces(a)icann.org <mailto:idngwg-bounces@icann.org> > on behalf of Sarmad Hussain <sarmad.hussain(a)icann.org <mailto:sarmad.hussain@icann.org> > Date: Friday, April 13, 2018 at 6:58 AM To: "idngwg(a)icann.org <mailto:idngwg@icann.org> " <idngwg(a)icann.org <mailto:idngwg@icann.org> > Subject: [EXTERNAL] Re: [Idngwg] IDN Guideline WG meeting on 20180412 Dear IDNGWG members, As discussed during the call, please find attached the cover note to accompany the guidelines, for your review and finalization. Regards, Sarmad From: Idngwg [mailto:idngwg-bounces@icann.org] On Behalf Of Sarmad Hussain Sent: Friday, April 13, 2018 1:10 PM To: idngwg(a)icann.org <mailto:idngwg@icann.org> Subject: [Idngwg] IDN Guideline WG meeting on 20180412 Dear IDN Guidelines WG members, Please find attached the notes from the meeting on 12 April 2018. Please let us know if you have any feedback. Kindly also review the Action Items below. Action Items S. No. Action Items Owner 1 Update guidelines 12, 15 and 16 during the coming week MD 2 Develop a cover note for the guidelines including the three points to be communicated to ICANN org SH 3 Send an email to the entire IDN Guidelines WG to alert members that the WG is finalizing the Guidelines and asking them to review the draft and share any feedback EC 4 Reach out to Patrik Faltstrom for feedback next week, once the guidelines are finalized SH 5 Share a more detailed analysis on harmonization of IDN tables for the WG to review and discuss next week SH The recording of the call and its summary are also available at the IDN Guidelines wiki page at https://community.icann.org/display/IDN/IDN+Implementation+Guidelines[commu… <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_di…> . Regards, Sarmad

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Re: [Idngwg] IDN Guideline WG meeting on 20180412
by Tan Tanaka, Dennis April 14, 2018

April 14, 2018

Cover note looks good to me. Just a couple of observations: wiki page link needs to be corrected, and the timeline looks accurate but I don’t know for sure. Thanks, Sarmad. -Dennis. From: Idngwg <idngwg-bounces(a)icann.org> on behalf of Sarmad Hussain <sarmad.hussain(a)icann.org> Date: Friday, April 13, 2018 at 6:58 AM To: "idngwg(a)icann.org" <idngwg(a)icann.org> Subject: [EXTERNAL] Re: [Idngwg] IDN Guideline WG meeting on 20180412 Dear IDNGWG members, As discussed during the call, please find attached the cover note to accompany the guidelines, for your review and finalization. Regards, Sarmad From: Idngwg [mailto:idngwg-bounces@icann.org] On Behalf Of Sarmad Hussain Sent: Friday, April 13, 2018 1:10 PM To: idngwg(a)icann.org Subject: [Idngwg] IDN Guideline WG meeting on 20180412 Dear IDN Guidelines WG members, Please find attached the notes from the meeting on 12 April 2018. Please let us know if you have any feedback. Kindly also review the Action Items below. Action Items S. No. Action Items Owner 1 Update guidelines 12, 15 and 16 during the coming week MD 2 Develop a cover note for the guidelines including the three points to be communicated to ICANN org SH 3 Send an email to the entire IDN Guidelines WG to alert members that the WG is finalizing the Guidelines and asking them to review the draft and share any feedback EC 4 Reach out to Patrik Faltstrom for feedback next week, once the guidelines are finalized SH 5 Share a more detailed analysis on harmonization of IDN tables for the WG to review and discuss next week SH The recording of the call and its summary are also available at the IDN Guidelines wiki page at https://community.icann.org/display/IDN/IDN+Implementation+Guidelines[commu…<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_di…>. Regards, Sarmad

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IDN Guideline WG meeting on 20180412
by Sarmad Hussain April 13, 2018

April 13, 2018

Dear IDN Guidelines WG members, Please find attached the notes from the meeting on 12 April 2018. Please let us know if you have any feedback. Kindly also review the Action Items below. Action Items S. No. Action Items Owner 1 Update guidelines 12, 15 and 16 during the coming week MD 2 Develop a cover note for the guidelines including the three points to be communicated to ICANN org SH 3 Send an email to the entire IDN Guidelines WG to alert members that the WG is finalizing the Guidelines and asking them to review the draft and share any feedback EC 4 Reach out to Patrik Faltstrom for feedback next week, once the guidelines are finalized SH 5 Share a more detailed analysis on harmonization of IDN tables for the WG to review and discuss next week SH The recording of the call and its summary are also available at the IDN Guidelines wiki page at https://community.icann.org/display/IDN/IDN+Implementation+Guidelines[commu…<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_di…>. Regards, Sarmad

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Harmonization of Variant Sets
by Sarmad Hussain April 12, 2018

April 12, 2018

Dear All, As discussed in the call today, here is a brief document discussing the harmonization of variant sets. The "same-script IDN tables" in the guidelines allows for the examples in the document. Additional guidelines on cross-script labels would prevent cross-script issues implicitly. However, if the WG considers to make it explicit, it could be done by, for example, removing the yellow highlighted text in the attached document. Regards, Sarmad

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meeting details
by Sarmad Hussain April 12, 2018

April 12, 2018

Dear All, Please use the following meeting details for today: https://go.conferencinghub.com/2kpfi [GlobalMeet] [https://cobranding-pgi.s3.amazonaws.com/1/Logo1.png] Regards, sarmad

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Meeting today Apr 12
by Mats Dufberg April 12, 2018

April 12, 2018

Friend, I have other obligations today. Unfortunately, I cannot attend today. Mats --- Mats Dufberg DNS Specialist, IIS Mobile: +46 73 065 3899 https://www.iis.se/en/

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IDN Guideline WG meeting
by Sarmad Hussain April 12, 2018

April 12, 2018

How to connect: [GlobalMeet] [https://cobranding-pgi.s3.amazonaws.com/1/Logo1.png] You're invited. You've been invited to a GlobalMeet® audio meeting. Have the meeting call you. Click the Connect Me link below. No need to dial-in. Connect Me[go.conferencinghub.com]<https://urldefense.proofpoint.com/v2/url?u=https-3A__go.conferencinghub.com…> Not at your computer? You can join by dialing one of the access numbers below. Dial in Number USA /Canada (toll free): 1-866-398-2885 Guest Passcode: 599 105 1297 Additional Access: USA: 1-605-475-5604 USA: 1-712-770-4203 USA: 1-719-457-6209 Canada, Calgary: +1 403 407 5793 Canada, Montreal: +1 514 669 5928 Canada, Toronto: +1 647 426 9172 Canada, Vancouver: +1 604 222 7836 Argentina, Buenos Aires: +54 (0) 11 5172 6003 Argentina (toll free): 0800 800 1223 Australia, Sydney: +61 (0) 2 8017 6064 Australia, Melbourne: +61 (0) 3 8687 0553 Australia, Brisbane: +61 (0) 7 3015 0535 Australia (toll free): 1 800 804 786 Austria, Vienna: +43 (0)1 928 2773 Austria (toll free): 0800 070 981 Bahrain, Manama: +973 1619 8739 Bahrain (toll free): 800 04212 Belarus (toll free): 8 820 0011 0341 Belgium, Brussels: +32 (0) 2 400 6928 Belgium (toll free): 0800 39279 Bosnia and Herzegovina: +387 7031 1442 Brazil, Sao Paulo: +55 11 4935 7169 Brazil, Rio de Janeiro: +55 21 4560 0072 Brazil (toll free): 0800 887 0233 Bulgaria, Sofia: +359 (0) 2 491 6045 Bulgaria (toll free): 00800 111 4950 Cambodia, Phnom Penh: +855 23 965 723 Canada (toll free): 1 855 950 3717 Chile, Santiago: +56 (0) 2 2666 0696 Chile (toll free): 171 800 835 783 China (national): +400 613 8103 China, Beijing: +86 10 5667 0003 China, Shanghai: +86 21 2039 7081 Colombia, Bogota: +57 1 508 8137 Colombia (toll free): 01 800 755 0102 Costa Rica (toll free): 800 542 5328 Croatia (toll free): 0800 805 940 Cyprus (toll free): 800 97424 Czech Republic, Prague: +420 225 986 554 Czech Republic (toll free): 800 701 532 Denmark, Copenhagen: +45 32 72 78 10 Denmark (toll free): 80 70 35 86 Egypt (toll free): 0800 000 0593 Estonia, Tallinn: +372 622 6551 Estonia (toll free): 800 011 1589 Fiji (toll free): 00800 3322 Finland, Helsinki: +358 (0) 9 2310 1677 Finland (toll free): 0800 772 236 France, Paris: +33 (0) 1 70 37 16 56 France (toll free): 0800 946 531 France (national): 0811 655 100 France (national): 0821 231 671 Georgia, Tbilisi: +995 32 2 050 778 Germany, Frankfurt: +49 (0) 69 2222 10612 Germany, Munich: +49 (0) 89 2030 31207 Germany (national): 01801 003 899 Germany (toll free): 0800 588 9170 Greece, Athens: +30 211 181 3824 Greece (toll free): 00800 128 913 Hong Kong: +852 3018 9111 Hong Kong (toll free): 800 901 787 Hungary, Budapest: +36 1408 8953 Hungary (toll free): 068 001 9673 Iceland (toll free): 800 9847 India, Delhi: +91 11 6310 0268 India, Mumbai: +91 22 6310 0298 India, Chennai: +91 44 6310 0234 India, Bangalore: +91 80 6760 8755 India (toll free): 1800 3010 1582 Indonesia, Jakarta: +62 21 2188 9084 Indonesia (toll free): 007 803 321 8927 Ireland, Dublin: +353 (0) 1 526 9421 Ireland (national): 0818 270 271 Ireland (toll free): 1800 937 649 Ireland (national): 1890 907 630 Israel, Tel Aviv: +972 (0)3 721 7943 Israel (toll free): 1809 213 168 Italy, Milan: +39 02 3600 8006 Italy, Rome: +39 06 8750 0676 Italy (toll free): 800 146 094 Japan, Tokyo: +81 3 4560 1270 Japan, Osaka: +81 6 4560 2410 Japan (toll free): 0120 305 211 Japan (mobile): 0120 632 611 Japan (national): 0570 085 744 Jordan (toll free): 0800 22172 Kazakhstan (toll free): 8800 333 7554 Kenya, Nairobi: +254 (0)207 643 581 South Korea, Seoul: +82 (0) 2 6007 0079 South Korea (toll free): 00798 6136 1454 Latvia, Riga: +371 6601 3627 Latvia (toll free): 8000 4418 Lithuania, Vilnius: +370 5205 5468 Lithuania (toll free): 8800 31449 Luxembourg: +352 2088 1749 Luxembourg (toll free): 800 28433 Malaysia, Kuala Lumpur: +60 (0) 3 7724 8010 Malaysia (toll free): 1 800 816 152 Mexico, Guadalajara: +52 33 4162 4504 Mexico, Mexico City: +52 55 8421 0326 Mexico, Monterrey: +52 81 4162 5648 Mexico (toll free): 01 800 733 4102 Morocco, Casablanca: +212 (0) 520 48 0022 Morocco (toll free): 0800 091 296 Netherlands, Amsterdam: +31 (0) 20 716 8345 Netherlands (toll free): 0800 020 2597 New Zealand, Christchurch: +64 (0) 3 974 2596 New Zealand, Wellington: +64 (0) 4 909 4674 New Zealand, Auckland: +64 (0) 9 929 1825 New Zealand (toll free): 0800 452 947 Nigeria, Lagos: +234 1 277 3944 Norway, Oslo: +47 21 00 48 15 Norway (toll free): 800 56081 Oman (toll free): 800 77265 Pakistan, Islamabad: +92 5181 08863 Panama, Panama City: +507 8 335 913 Panama (toll free): 00800 223 1390 Peru, Lima: +51 (0) 1 700 9571 Philippines, Manila: +63 (0)2 395 3426 Philippines (toll free): 1 800 111 013 99 Poland, Warsaw: +48 22 295 3570 Poland (toll free): 00 800 121 4356 Portugal, Lisbon: +351 21 316 4093 Portugal (toll free): 800 784 442 Qatar (freephone): 00 800 100 491 Romania, Bucharest: +40 (0) 21 529 3992 Romania (toll free): 0800 801 035 Russia, Moscow: +7 495 646 9181 Russia (toll free): 8 800 500 9241 Saudi Arabia (toll free): 800 844 6641 Saudi Arabia (toll free): 800 850 0219 Serbia (toll free): 0800 190 712 Singapore: +65 6654 9112 Singapore (toll free): 800 616 3192 Slovakia, Bratislava: +421 (0)2 3321 5498 Slovakia (toll free): 0800 002 002 Slovenia, Ljubljana: +386 1600 8695 Slovenia (toll free): 0800 81193 South Africa, Johannesburg: +27 (0)11 589 8321 South Africa (toll free): 0800 999 434 Spain, Madrid: +34 91 114 6653 Spain, Barcelona: +34 93 800 1946 Spain (toll free): 900 828 035 Sri Lanka, Sri Lanka: +94 720 910 333 Sweden, Stockholm: +46 (0) 8 5065 3956 Sweden (toll free): 0200 125 588 Switzerland, Geneva: +41 (0) 22 595 4795 Switzerland, Zurich: +41 (0) 44 580 7207 Switzerland (toll free): 0800 740 360 Taiwan, Taipei: +886 (0) 2 2650 7329 Taiwan (toll free): 0800 666 596 Thailand, Bangkok: +66 (0) 2104 0761 Thailand (toll free): 001 800 6136 1473 Tunisia, Tunis: +216 31 378 101 Turkey, Istanbul: +90 212 375 50 49 Turkey (toll free): 00800 4488 26642 Ukraine (toll free): 0800 500 896 UAE (toll free): 8000 3570 2662 UK (03): +44 (0)330 336 6002 UK (toll free): 0800 358 6385 UK (national): 0844 473 5010 UK (national): 0845 545 0015 USA /Canada (toll free): 1-866-398-2885 Uruguay (toll free): 0004 019 0152 Venezuela, Caracas: +58 212 720 2164 Venezuela (toll free): 0 800 162 7451 Vietnam, Hanoi: +84 24 4458 3312 Vietnam, Ho Chi Minh: +84 28 4458 1322 Vietnam (toll free): 1800 9226

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Notes from IDNGWG meeting on 20180405
by Pitinan Kooarmornpatana April 12, 2018

April 12, 2018

Dear IDN Guidelines WG members, Please find attached the notes from the meeting on 5 April 2018. Please let us know if you have any feedback. Please also review the Action Items below. Action Items S. No. Action Items Owner 1 Add RFC 7940 detail to the Guideline 6a and renumber Additional Notes SH 2 Draft the text for Guidelines 12, 15 and 16 as discussed by the WG MD The recording of the call and its summary will soon be available at the IDN Guidelines wiki page at https://community.icann.org/display/IDN/IDN+Implementation+Guidelines[commu…<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_di…>. Regards, Pitinan

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IDN Guideline WG meeting
by Sarmad Hussain April 5, 2018

April 5, 2018

How to connect: [GlobalMeet] [https://cobranding-pgi.s3.amazonaws.com/1/Logo1.png] You're invited. You've been invited to a GlobalMeet® audio meeting. Have the meeting call you. Click the Connect Me link below. No need to dial-in. Connect Me[go.conferencinghub.com]<https://urldefense.proofpoint.com/v2/url?u=https-3A__go.conferencinghub.com…> Not at your computer? You can join by dialing one of the access numbers below. Dial in Number USA /Canada (toll free): 1-866-398-2885 Guest Passcode: 599 105 1297 Additional Access: USA: 1-605-475-5604 USA: 1-712-770-4203 USA: 1-719-457-6209 Canada, Calgary: +1 403 407 5793 Canada, Montreal: +1 514 669 5928 Canada, Toronto: +1 647 426 9172 Canada, Vancouver: +1 604 222 7836 Argentina, Buenos Aires: +54 (0) 11 5172 6003 Argentina (toll free): 0800 800 1223 Australia, Sydney: +61 (0) 2 8017 6064 Australia, Melbourne: +61 (0) 3 8687 0553 Australia, Brisbane: +61 (0) 7 3015 0535 Australia (toll free): 1 800 804 786 Austria, Vienna: +43 (0)1 928 2773 Austria (toll free): 0800 070 981 Bahrain, Manama: +973 1619 8739 Bahrain (toll free): 800 04212 Belarus (toll free): 8 820 0011 0341 Belgium, Brussels: +32 (0) 2 400 6928 Belgium (toll free): 0800 39279 Bosnia and Herzegovina: +387 7031 1442 Brazil, Sao Paulo: +55 11 4935 7169 Brazil, Rio de Janeiro: +55 21 4560 0072 Brazil (toll free): 0800 887 0233 Bulgaria, Sofia: +359 (0) 2 491 6045 Bulgaria (toll free): 00800 111 4950 Cambodia, Phnom Penh: +855 23 965 723 Canada (toll free): 1 855 950 3717 Chile, Santiago: +56 (0) 2 2666 0696 Chile (toll free): 171 800 835 783 China (national): +400 613 8103 China, Beijing: +86 10 5667 0003 China, Shanghai: +86 21 2039 7081 Colombia, Bogota: +57 1 508 8137 Colombia (toll free): 01 800 755 0102 Costa Rica (toll free): 800 542 5328 Croatia (toll free): 0800 805 940 Cyprus (toll free): 800 97424 Czech Republic, Prague: +420 225 986 554 Czech Republic (toll free): 800 701 532 Denmark, Copenhagen: +45 32 72 78 10 Denmark (toll free): 80 70 35 86 Egypt (toll free): 0800 000 0593 Estonia, Tallinn: +372 622 6551 Estonia (toll free): 800 011 1589 Fiji (toll free): 00800 3322 Finland, Helsinki: +358 (0) 9 2310 1677 Finland (toll free): 0800 772 236 France, Paris: +33 (0) 1 70 37 16 56 France (toll free): 0800 946 531 France (national): 0811 655 100 France (national): 0821 231 671 Georgia, Tbilisi: +995 32 2 050 778 Germany, Frankfurt: +49 (0) 69 2222 10612 Germany, Munich: +49 (0) 89 2030 31207 Germany (national): 01801 003 899 Germany (toll free): 0800 588 9170 Greece, Athens: +30 211 181 3824 Greece (toll free): 00800 128 913 Hong Kong: +852 3018 9111 Hong Kong (toll free): 800 901 787 Hungary, Budapest: +36 1408 8953 Hungary (toll free): 068 001 9673 Iceland (toll free): 800 9847 India, Delhi: +91 11 6310 0268 India, Mumbai: +91 22 6310 0298 India, Chennai: +91 44 6310 0234 India, Bangalore: +91 80 6760 8755 India (toll free): 1800 3010 1582 Indonesia, Jakarta: +62 21 2188 9084 Indonesia (toll free): 007 803 321 8927 Ireland, Dublin: +353 (0) 1 526 9421 Ireland (national): 0818 270 271 Ireland (toll free): 1800 937 649 Ireland (national): 1890 907 630 Israel, Tel Aviv: +972 (0)3 721 7943 Israel (toll free): 1809 213 168 Italy, Milan: +39 02 3600 8006 Italy, Rome: +39 06 8750 0676 Italy (toll free): 800 146 094 Japan, Tokyo: +81 3 4560 1270 Japan, Osaka: +81 6 4560 2410 Japan (toll free): 0120 305 211 Japan (mobile): 0120 632 611 Japan (national): 0570 085 744 Jordan (toll free): 0800 22172 Kazakhstan (toll free): 8800 333 7554 Kenya, Nairobi: +254 (0)207 643 581 South Korea, Seoul: +82 (0) 2 6007 0079 South Korea (toll free): 00798 6136 1454 Latvia, Riga: +371 6601 3627 Latvia (toll free): 8000 4418 Lithuania, Vilnius: +370 5205 5468 Lithuania (toll free): 8800 31449 Luxembourg: +352 2088 1749 Luxembourg (toll free): 800 28433 Malaysia, Kuala Lumpur: +60 (0) 3 7724 8010 Malaysia (toll free): 1 800 816 152 Mexico, Guadalajara: +52 33 4162 4504 Mexico, Mexico City: +52 55 8421 0326 Mexico, Monterrey: +52 81 4162 5648 Mexico (toll free): 01 800 733 4102 Morocco, Casablanca: +212 (0) 520 48 0022 Morocco (toll free): 0800 091 296 Netherlands, Amsterdam: +31 (0) 20 716 8345 Netherlands (toll free): 0800 020 2597 New Zealand, Christchurch: +64 (0) 3 974 2596 New Zealand, Wellington: +64 (0) 4 909 4674 New Zealand, Auckland: +64 (0) 9 929 1825 New Zealand (toll free): 0800 452 947 Nigeria, Lagos: +234 1 277 3944 Norway, Oslo: +47 21 00 48 15 Norway (toll free): 800 56081 Oman (toll free): 800 77265 Pakistan, Islamabad: +92 5181 08863 Panama, Panama City: +507 8 335 913 Panama (toll free): 00800 223 1390 Peru, Lima: +51 (0) 1 700 9571 Philippines, Manila: +63 (0)2 395 3426 Philippines (toll free): 1 800 111 013 99 Poland, Warsaw: +48 22 295 3570 Poland (toll free): 00 800 121 4356 Portugal, Lisbon: +351 21 316 4093 Portugal (toll free): 800 784 442 Qatar (freephone): 00 800 100 491 Romania, Bucharest: +40 (0) 21 529 3992 Romania (toll free): 0800 801 035 Russia, Moscow: +7 495 646 9181 Russia (toll free): 8 800 500 9241 Saudi Arabia (toll free): 800 844 6641 Saudi Arabia (toll free): 800 850 0219 Serbia (toll free): 0800 190 712 Singapore: +65 6654 9112 Singapore (toll free): 800 616 3192 Slovakia, Bratislava: +421 (0)2 3321 5498 Slovakia (toll free): 0800 002 002 Slovenia, Ljubljana: +386 1600 8695 Slovenia (toll free): 0800 81193 South Africa, Johannesburg: +27 (0)11 589 8321 South Africa (toll free): 0800 999 434 Spain, Madrid: +34 91 114 6653 Spain, Barcelona: +34 93 800 1946 Spain (toll free): 900 828 035 Sri Lanka, Sri Lanka: +94 720 910 333 Sweden, Stockholm: +46 (0) 8 5065 3956 Sweden (toll free): 0200 125 588 Switzerland, Geneva: +41 (0) 22 595 4795 Switzerland, Zurich: +41 (0) 44 580 7207 Switzerland (toll free): 0800 740 360 Taiwan, Taipei: +886 (0) 2 2650 7329 Taiwan (toll free): 0800 666 596 Thailand, Bangkok: +66 (0) 2104 0761 Thailand (toll free): 001 800 6136 1473 Tunisia, Tunis: +216 31 378 101 Turkey, Istanbul: +90 212 375 50 49 Turkey (toll free): 00800 4488 26642 Ukraine (toll free): 0800 500 896 UAE (toll free): 8000 3570 2662 UK (03): +44 (0)330 336 6002 UK (toll free): 0800 358 6385 UK (national): 0844 473 5010 UK (national): 0845 545 0015 USA /Canada (toll free): 1-866-398-2885 Uruguay (toll free): 0004 019 0152 Venezuela, Caracas: +58 212 720 2164 Venezuela (toll free): 0 800 162 7451 Vietnam, Hanoi: +84 24 4458 3312 Vietnam, Ho Chi Minh: +84 28 4458 1322 Vietnam (toll free): 1800 9226

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