Hi Susan, thanks for these. Of these messages, most seem to be time-outs (ICANN got no response), three are rate-limitations (legitimate method of stopping bulk queries) and two are "not found" messages (where the whois server responded but did not return a result for the domain names). Without more information (domain name, registrar, registry) it will be difficult to find the root causes of these issues, but at least with the time-outs, ICANN should investigate what caused these. Have you tried the same queries at a later time and gotten valid results or did these queries provide the same failure notices over the course of a longer period of time? Best, Volker Am 19.07.2018 um 15:37 schrieb Susan Kawaguchi:

Hello All,

Attached are 12 screenshots of WHOIS lookups I did on the ICANN.org site.  There is a small variety of timed out responses.  Please note I have redacted the actual domain name I was looking up due to client confidentiality.

I have also heard that registrar's not allowing access to the WHOIS records through ICANN's access is a problem.

I will request that the compliance team provide insight on how many complaints they have received concerning timeouts on the look up tool or inability to use the tool.

 Best regards,

Susan

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