Hi Alice, Hi All We had some to-ing and fro-ing on the Executive Summary, and the attachment dated 20 October is the latest version that I'm aware of. This is of the whole report, and is prone to misbehave/crash. So, I'm also attaching a clean copy with the changes accepted and Bill's request (that we acknowledge that WHOIS was done by default) taken in. As discussed on the latest call, I have highlighted additional text which I have put in. Some of this fills in place holders (eg the one describing our work), another section which was missing was some discussion of consumer trust. I have made a first attempt here. Alice - please can you add this version into your consolidated draft of the report. I also suggest that we get rid of the "notebook" format in Word. I find it difficult to work with, and am convinced that all it's weird formatting might be responsible for the instability that we're finding in the document. Alice - please would you also keep the appendices as a separate document for now, this will focus our attention on the core report in the coming days. Many thanks Emily ---------- Forwarded message ---------- From: Emily Taylor <emily@emilytaylor.eu> Date: 8 November 2011 17:54 Subject: Executive Summary To: "Smith, Bill" <bill.smith@paypal-inc.com>, Alice Jansen < alice.jansen@icann.org> Cc: Kathy Kleiman <kathy@kathykleiman.com>, lynn@goodsecurityconsulting.com, Sharon Lemon <sharonchallis@aol.com> Hi there Thanks for this - I've read it many times now, and love it. I started editing in the consolidated document posted on the private wiki, and it's crashed, corrupted and whatever. Anyway, tried to copy the content into a single file so that it's not too huge, but it died. Anyway, here's the whole report, with some suggested edits for the Exec Summary. I think the file might be dodgy so let me know if you can't open it. I think I agree with Sharon's original comment that (to a Brit at least) it reads quite emotionally. Over this side of the Atlantic, we are suspicious of emotion and immediately mistrust it. That's our hang up, not yours, but I did want to try and make the point so that we can reach as broad an audience as possible. Thanks Emily -- * * 76 Temple Road, Oxford OX4 2EZ UK t: +44 (0)1865 582 811 • m: +44 (0)7540 049 322 emily@emilytaylor.eu *www.etlaw.co.uk* Emily Taylor Consultancy Limited is a company registered in England and Wales No. 730471. VAT No. 114487713. -- * * 76 Temple Road, Oxford OX4 2EZ UK t: +44 (0)1865 582 811 • m: +44 (0)7540 049 322 emily@emilytaylor.eu *www.etlaw.co.uk* Emily Taylor Consultancy Limited is a company registered in England and Wales No. 730471. VAT No. 114487713.