June 2015 - cc-humanrights - lists.icann.org

draft slides public session
by Niels ten Oever June 25, 2015

June 25, 2015

Dear all, Please find the draft slides for todays 9:30 session attached, all comments and/or additions are welcome. Best, Niels -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9

5 4

Draft presentations GAC & Constituencies
by Niels ten Oever June 23, 2015

June 23, 2015

Hi all, I've been asked to give an overview of our CCWP work at the GAC WG and at several constituencies, for this I made a draft presentation. Please find it attached. Looking forward to hear what you think. The presentations should take a maximum of 15 minutes, including Q&A, so I'd like to keep it short. Let me know if you thing something is missing or should be reformulated. I'll also work on a presentation of the report for Wednesdays session, I will send that to you when it's ready for comments. Looking forward to hear from you. Best, Niels -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9

3 8

short coordination meeting
by Niels ten Oever June 23, 2015

June 23, 2015

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 Hi all, Hope you all arrived safe and sound in Buenos Aires. Today we'll shortly touch base at 13:00 in front of Libertador A/B, before the session of the GAC WG on human rights. We'll talk about the talking points in the discussions with different groups during this week and some agenda refinement for Wednesday session. I think most coordination this week will happen on the Skype channel, so let me know if you want to join. Looking forward to see you all. Best, Niels - -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9 -----BEGIN PGP SIGNATURE----- Version: GnuPG v2 iQEcBAEBCAAGBQJViBFoAAoJEAi1oPJjbWjpbdIH/3YFnoj+ZBv3VuIV9agDspOQ AQeRgUTEJrD7G39+hMraIz/nw5oCbCpysJwfdUUPmw6m8Id2xbxgrbACyKi12tSO ZiQIcRH2GHj6ExqMGk4j4/B2bCW+I+qUKvyaCCGNfpLmVXM3QvajUwJDT/hwTMH3 cNVDg1FFa/QfM+jukpmiEbhkG8I0ir02tOoAKOntTRtInmUwupdeYNF5R1j3Skrg J5F5UpjYrZ0kJeNR55PF+4ilGRj21BORq74CkBj37P3AtHeWOZ1su9lm6k9MNjtr 9xEyYoPlJU+uFgaxNgI0zIoPBzZTwMtOT+2uW+lHHNB4uTXhXhUUW0m6orE2eY8= =TLkg -----END PGP SIGNATURE-----

9 11

draft agenda CCWP public session at ICANN BA
by Niels ten Oever June 21, 2015

June 21, 2015

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 Hi all, Here is the draft agenda for the session named: ICANNs Corporate and Social Responsibility to Respect Human Rights [0] I would be very interested to hear your input on this. I would like to see if we could get people from more constituencies in the agenda, so all recommendations and comments are more than welcome. Best, Niels Welcome and introductions - Niels ten Oever - Rafik Dammak Presentation of new report - Monika Zalnieriute Gathering of recommendation on report Update on the GAC Human Rights and International Law WG - Chair of the WG ? Update and presentation on the ICANN report by CoE - Lee Hibbard Discussion on how and where human rights policies and assessment could be established in ICANN and its policy process. - Avri Doria (as having been on ATRT2) - Patrik Fallstrom (SSAC) - Alan Greenberg / Oliver (ALAC) - Bill Drake (NCUC) - Wolfgang Kleinwachter (Board) - GAC working group representative Summary - Marilia Maciel [0] http://buenosaires53.icann.org/en/schedule/wed-ncsg-human-rights - -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9 -----BEGIN PGP SIGNATURE----- Version: GnuPG v2 iQEcBAEBCAAGBQJVbjLCAAoJEAi1oPJjbWjp0wsH/jHKtpPgW3Lz1B/69M/oR8AN o5JRE8IRjtrzcktZVxsL+0/Kb+Xhvc1PNPHwhscd9VkOeEl279zahQLlI4MHLzu+ gPLkzz9I4wv+OIAQ/WnQpISNJgpevAvnnVktM1WqJJoGYMIFYI3l9dzA4YdRv1rK hs5vliJnS1yp0BBoBDI5qDtXuHG48i2ps4qq36aRJBcF9cI5LjNuw/Z6MNYVq9pE 9+jkY6hJqYO/gmGSUaqU+RMMCOasfqe22C+oiTwXtxMuy5rNlW0ITC07yfZRn+Xi 1vLb1UdabdBAxjcxwhwkkfFGOkIeBlrR+xCNNxfj2un+3EeX5Ly++x80+D5o/Ic= =wRC0 -----END PGP SIGNATURE-----

4 6

ICANN 53: NCSG-CC Working Party on Human Rights
by Maryam Bakoshi June 21, 2015

June 21, 2015

Dear All, Please find participation details for the NCSG-CC Working Party on Human Rights meeting at ICANN 53 Buenos Aires Local Time & Date: 17:00 – 18:00 ART; June 24 Time Zone Converter: http://www.worldtimebuddy.com/?qm=1&lid=3435910,100,8,5&h=3435910&date=2015… Audio Steam: http://stream.icann.org:8000/eze53-retiroa-en.m3u Virtual Meeting Room Stream Live: https://icann.adobeconnect.com/eze53-retiroa Agenda: https://community.icann.org/x/coM0Aw Password: CCWGHR Dial in numbers: Country Toll Numbers Freephone/ Toll Free Number ARGENTINA 0800-777-0519 AUSTRALIA ADELAIDE: 61-8-8121-4842 1-800-657-260 AUSTRALIA BRISBANE: 61-7-3102-0944 1-800-657-260 AUSTRALIA CANBERRA: 61-2-6100-1944 1-800-657-260 AUSTRALIA MELBOURNE: 61-3-9010-7713 1-800-657-260 AUSTRALIA PERTH: 61-8-9467-5223 1-800-657-260 AUSTRALIA SYDNEY: 61-2-8205-8129 1-800-657-260 AUSTRIA 43-1-92-81-113 0800-005-259 BELGIUM 32-2-400-9861 0800-3-8795 BRAZIL 55-11-3958-0779 0800-7610651 CHILE 1230-020-2863 CHINA CHINA A: 86-400-810-4789 10800-712-1670 CHINA CHINA B: 86-400-810-4789 10800-120-1670 COLOMBIA 01800-9-156474 CROATIA 080-08-06-309 CZECH REPUBLIC 420-2-25-98-56-64 800-700-177 DENMARK 45-7014-0284 8088-8324 ESTONIA 800-011-1093 FINLAND 358-9-5424-7162 0-800-9-14610 FRANCE LYON: 33-4-26-69-12-85 080-511-1496 FRANCE MARSEILLE: 33-4-86-06-00-85 080-511-1496 FRANCE PARIS: 33-1-70-70-60-72 080-511-1496 GERMANY 49-69-2222-20362 0800-664-4247 GREECE 30-80-1-100-0687 00800-12-7312 HONG KONG 852-3001-3863 800-962-856 HUNGARY 36-1-700-8856 06-800-12755 INDIA BANGALORE: 91-80-61275204 INDIA MUMBAI: 91-22-61501629 INDIA INDIA A: 000-800-852-1268 INDIA INDIA B: 000-800-001-6305 INDIA INDIA C: 1800-300-00491 INDONESIA 001-803-011-3982 IRELAND 353-1-246-7646 1800-992-368 ISRAEL 1-80-9216162 ITALY MILAN: 39-02-3600-6007 800-986-383 ITALY ROME: 39-06-8751-6018 800-986-383 ITALY TORINO: 39-011-510-0118 800-986-383 JAPAN OSAKA: 81-6-7878-2631 0066-33-132439 JAPAN TOKYO: 81-3-6868-2631 0066-33-132439 LATVIA 8000-3185 LUXEMBOURG 352-27-000-1364 8002-9246 MALAYSIA 1-800-81-3065 MEXICO GUADALAJARA (JAL): 52-33-3208-7310 001-866-376-9696 MEXICO MEXICO CITY: 52-55-5062-9110 001-866-376-9696 MEXICO MONTERREY: 52-81-2482-0610 001-866-376-9696 NETHERLANDS 31-20-718-8588 0800-023-4378 NEW ZEALAND 64-9-970-4771 0800-447-722 NORWAY 47-21-590-062 800-15157 PANAMA 011-001-800-5072065 PERU 0800-53713 PHILIPPINES 63-2-858-3716 1800-111-42453 POLAND 00-800-1212572 PORTUGAL 8008-14052 ROMANIA 40-31-630-01-79 RUSSIA 8-10-8002-0144011 SAUDI ARABIA 800-8-110087 SINGAPORE 65-6883-9230 800-120-4663 SLOVAK REPUBLIC 421-2-322-422-25 0800-002066 SOUTH AFRICA 080-09-80414 SOUTH KOREA 82-2-6744-1083 00798-14800-7352 SPAIN 34-91-414-25-33 800-300-053 SWEDEN 46-8-566-19-348 0200-884-622 SWITZERLAND 41-44-580-6398 0800-120-032 TAIWAN 886-2-2795-7379 00801-137-797 THAILAND 001-800-1206-66056 TURKEY 00-800-151-0516 UNITED ARAB EMIRATES 8000-35702370 UNITED KINGDOM BIRMINGHAM: 44-121-210-9025 0808-238-6029 UNITED KINGDOM GLASGOW: 44-141-202-3225 0808-238-6029 UNITED KINGDOM LEEDS: 44-113-301-2125 0808-238-6029 UNITED KINGDOM LONDON: 44-20-7108-6370 0808-238-6029 UNITED KINGDOM MANCHESTER: 44-161-601-1425 0808-238-6029 URUGUAY 000-413-598-3421 USA 1-517-345-9004 866-692-5726 VENEZUELA 0800-1-00-3702 Restrictions may exist when accessing freephone/toll free numbers using a mobile telephone.

1 0

ICANN 53: NCSG - ICANNs Corporate and Social Responsibility to Respect Human Rights
by Maryam Bakoshi June 21, 2015

June 21, 2015

Dear All, Please find participation details for the ICANN & Human Rights meeting at ICANN 53 Local Time & Date: 09:30 – 13:00 ART; June 24 Time Zone Converter: http://www.worldtimebuddy.com/?qm=1&lid=3435910,100,8,5&h=3435910&date=2015… Audio Steam: http://stream.icann.org:8000/eze53-retirob-en.m3u Virtual Meeting Room Stream Live: https://icann.adobeconnect.com/eze53-retirob Agenda: https://community.icann.org/x/cIM0Aw Password: HR Dial in numbers: Country Toll Numbers Freephone/ Toll Free Number ARGENTINA 0800-777-0519 AUSTRALIA ADELAIDE: 61-8-8121-4842 1-800-657-260 AUSTRALIA BRISBANE: 61-7-3102-0944 1-800-657-260 AUSTRALIA CANBERRA: 61-2-6100-1944 1-800-657-260 AUSTRALIA MELBOURNE: 61-3-9010-7713 1-800-657-260 AUSTRALIA PERTH: 61-8-9467-5223 1-800-657-260 AUSTRALIA SYDNEY: 61-2-8205-8129 1-800-657-260 AUSTRIA 43-1-92-81-113 0800-005-259 BELGIUM 32-2-400-9861 0800-3-8795 BRAZIL 55-11-3958-0779 0800-7610651 CHILE 1230-020-2863 CHINA CHINA A: 86-400-810-4789 10800-712-1670 CHINA CHINA B: 86-400-810-4789 10800-120-1670 COLOMBIA 01800-9-156474 CROATIA 080-08-06-309 CZECH REPUBLIC 420-2-25-98-56-64 800-700-177 DENMARK 45-7014-0284 8088-8324 ESTONIA 800-011-1093 FINLAND 358-9-5424-7162 0-800-9-14610 FRANCE LYON: 33-4-26-69-12-85 080-511-1496 FRANCE MARSEILLE: 33-4-86-06-00-85 080-511-1496 FRANCE PARIS: 33-1-70-70-60-72 080-511-1496 GERMANY 49-69-2222-20362 0800-664-4247 GREECE 30-80-1-100-0687 00800-12-7312 HONG KONG 852-3001-3863 800-962-856 HUNGARY 36-1-700-8856 06-800-12755 INDIA BANGALORE: 91-80-61275204 INDIA MUMBAI: 91-22-61501629 INDIA INDIA A: 000-800-852-1268 INDIA INDIA B: 000-800-001-6305 INDIA INDIA C: 1800-300-00491 INDONESIA 001-803-011-3982 IRELAND 353-1-246-7646 1800-992-368 ISRAEL 1-80-9216162 ITALY MILAN: 39-02-3600-6007 800-986-383 ITALY ROME: 39-06-8751-6018 800-986-383 ITALY TORINO: 39-011-510-0118 800-986-383 JAPAN OSAKA: 81-6-7878-2631 0066-33-132439 JAPAN TOKYO: 81-3-6868-2631 0066-33-132439 LATVIA 8000-3185 LUXEMBOURG 352-27-000-1364 8002-9246 MALAYSIA 1-800-81-3065 MEXICO GUADALAJARA (JAL): 52-33-3208-7310 001-866-376-9696 MEXICO MEXICO CITY: 52-55-5062-9110 001-866-376-9696 MEXICO MONTERREY: 52-81-2482-0610 001-866-376-9696 NETHERLANDS 31-20-718-8588 0800-023-4378 NEW ZEALAND 64-9-970-4771 0800-447-722 NORWAY 47-21-590-062 800-15157 PANAMA 011-001-800-5072065 PERU 0800-53713 PHILIPPINES 63-2-858-3716 1800-111-42453 POLAND 00-800-1212572 PORTUGAL 8008-14052 ROMANIA 40-31-630-01-79 RUSSIA 8-10-8002-0144011 SAUDI ARABIA 800-8-110087 SINGAPORE 65-6883-9230 800-120-4663 SLOVAK REPUBLIC 421-2-322-422-25 0800-002066 SOUTH AFRICA 080-09-80414 SOUTH KOREA 82-2-6744-1083 00798-14800-7352 SPAIN 34-91-414-25-33 800-300-053 SWEDEN 46-8-566-19-348 0200-884-622 SWITZERLAND 41-44-580-6398 0800-120-032 TAIWAN 886-2-2795-7379 00801-137-797 THAILAND 001-800-1206-66056 TURKEY 00-800-151-0516 UNITED ARAB EMIRATES 8000-35702370 UNITED KINGDOM BIRMINGHAM: 44-121-210-9025 0808-238-6029 UNITED KINGDOM GLASGOW: 44-141-202-3225 0808-238-6029 UNITED KINGDOM LEEDS: 44-113-301-2125 0808-238-6029 UNITED KINGDOM LONDON: 44-20-7108-6370 0808-238-6029 UNITED KINGDOM MANCHESTER: 44-161-601-1425 0808-238-6029 URUGUAY 000-413-598-3421 USA 1-517-345-9004 866-692-5726 VENEZUELA 0800-1-00-3702 Restrictions may exist when accessing freephone/toll free numbers using a mobile telephone.

1 0

coordination at ICANN53
by Niels ten Oever June 20, 2015

June 20, 2015

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 Dear all, Quite a lot of things will be going on here at ICANN53, to ensure that we'll not flood your mailboxes I have opened up a Skype channel for this CCWP. Please let me know if you want to be added by emailing me offlist with your skypename. Thanks, Niels - -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9 -----BEGIN PGP SIGNATURE----- Version: GnuPG v2 iQEcBAEBCAAGBQJVha/3AAoJEAi1oPJjbWjpSToH/0qSXuw7peT2B9FZeIdp4Vnp pSs4UypizQnRmTK18FdwXr1MHdtNK0HVa14Ryv5qTmOJDjr5y7L8TplkpkTZmqmZ QtT1EtuIe2epvT6tGfkytchVcU6voIJH8J+a1ckQX4KUhntrq2d7FhkqPKb8wVRE AjwD0Ohsj5Z+3E9m2MWfmdpe1Vcx+OuO0KgimCY1Y4Bu8v+ZEW2ohhgbH2aWCaG6 REIoBmh1O/nFwQt8lNPUU/w074NZPIBN7bjnMMn7Re/uTKyIoId/yN+9E0nAZznw ossD2JBLKuODWeM5xqrNizmF7NBOTBJ8Q0oa125LWpQwu6QjmWdUcDyGPenqSBY= =Q0RE -----END PGP SIGNATURE-----

1 0

Report launched on the A19 website
by Niels ten Oever June 20, 2015

June 20, 2015

Dear all, Please find the final report here http://www.article19.org/resources.php/resource/38003/en/issue-report:-ican… Please feel free to publicize it broadly with #ICANN53 and the time of the Wednesday meeting (9:30-11:00). Best, Niels

3 3

ICANN 53: NCSG-CC Working Party on Human Rights
by Maryam Bakoshi June 18, 2015

June 18, 2015

Dear All, Please find participation details for the NCSG-CC Working Party on Human Rights meeting at ICANN 53 Buenos Aires Local Time: 17:00 – 18:00 ART Time Zone Converter: http://www.worldtimebuddy.com/?qm=1&lid=3435910,100,8,5&h=3435910&date=2015… Audio Steam: http://stream.icann.org:8000/eze53-retiroa-en.m3u Virtual Meeting Room Stream Live: https://icann.adobeconnect.com/eze53-retiroa Agenda: https://community.icann.org/x/coM0Aw Password: CCWGHR Dial in numbers: Country Toll Numbers Freephone/ Toll Free Number ARGENTINA 0800-777-0519 AUSTRALIA ADELAIDE: 61-8-8121-4842 1-800-657-260 AUSTRALIA BRISBANE: 61-7-3102-0944 1-800-657-260 AUSTRALIA CANBERRA: 61-2-6100-1944 1-800-657-260 AUSTRALIA MELBOURNE: 61-3-9010-7713 1-800-657-260 AUSTRALIA PERTH: 61-8-9467-5223 1-800-657-260 AUSTRALIA SYDNEY: 61-2-8205-8129 1-800-657-260 AUSTRIA 43-1-92-81-113 0800-005-259 BELGIUM 32-2-400-9861 0800-3-8795 BRAZIL 55-11-3958-0779 0800-7610651 CHILE 1230-020-2863 CHINA CHINA A: 86-400-810-4789 10800-712-1670 CHINA CHINA B: 86-400-810-4789 10800-120-1670 COLOMBIA 01800-9-156474 CROATIA 080-08-06-309 CZECH REPUBLIC 420-2-25-98-56-64 800-700-177 DENMARK 45-7014-0284 8088-8324 ESTONIA 800-011-1093 FINLAND 358-9-5424-7162 0-800-9-14610 FRANCE LYON: 33-4-26-69-12-85 080-511-1496 FRANCE MARSEILLE: 33-4-86-06-00-85 080-511-1496 FRANCE PARIS: 33-1-70-70-60-72 080-511-1496 GERMANY 49-69-2222-20362 0800-664-4247 GREECE 30-80-1-100-0687 00800-12-7312 HONG KONG 852-3001-3863 800-962-856 HUNGARY 36-1-700-8856 06-800-12755 INDIA BANGALORE: 91-80-61275204 INDIA MUMBAI: 91-22-61501629 INDIA INDIA A: 000-800-852-1268 INDIA INDIA B: 000-800-001-6305 INDIA INDIA C: 1800-300-00491 INDONESIA 001-803-011-3982 IRELAND 353-1-246-7646 1800-992-368 ISRAEL 1-80-9216162 ITALY MILAN: 39-02-3600-6007 800-986-383 ITALY ROME: 39-06-8751-6018 800-986-383 ITALY TORINO: 39-011-510-0118 800-986-383 JAPAN OSAKA: 81-6-7878-2631 0066-33-132439 JAPAN TOKYO: 81-3-6868-2631 0066-33-132439 LATVIA 8000-3185 LUXEMBOURG 352-27-000-1364 8002-9246 MALAYSIA 1-800-81-3065 MEXICO GUADALAJARA (JAL): 52-33-3208-7310 001-866-376-9696 MEXICO MEXICO CITY: 52-55-5062-9110 001-866-376-9696 MEXICO MONTERREY: 52-81-2482-0610 001-866-376-9696 NETHERLANDS 31-20-718-8588 0800-023-4378 NEW ZEALAND 64-9-970-4771 0800-447-722 NORWAY 47-21-590-062 800-15157 PANAMA 011-001-800-5072065 PERU 0800-53713 PHILIPPINES 63-2-858-3716 1800-111-42453 POLAND 00-800-1212572 PORTUGAL 8008-14052 ROMANIA 40-31-630-01-79 RUSSIA 8-10-8002-0144011 SAUDI ARABIA 800-8-110087 SINGAPORE 65-6883-9230 800-120-4663 SLOVAK REPUBLIC 421-2-322-422-25 0800-002066 SOUTH AFRICA 080-09-80414 SOUTH KOREA 82-2-6744-1083 00798-14800-7352 SPAIN 34-91-414-25-33 800-300-053 SWEDEN 46-8-566-19-348 0200-884-622 SWITZERLAND 41-44-580-6398 0800-120-032 TAIWAN 886-2-2795-7379 00801-137-797 THAILAND 001-800-1206-66056 TURKEY 00-800-151-0516 UNITED ARAB EMIRATES 8000-35702370 UNITED KINGDOM BIRMINGHAM: 44-121-210-9025 0808-238-6029 UNITED KINGDOM GLASGOW: 44-141-202-3225 0808-238-6029 UNITED KINGDOM LEEDS: 44-113-301-2125 0808-238-6029 UNITED KINGDOM LONDON: 44-20-7108-6370 0808-238-6029 UNITED KINGDOM MANCHESTER: 44-161-601-1425 0808-238-6029 URUGUAY 000-413-598-3421 USA 1-517-345-9004 866-692-5726 VENEZUELA 0800-1-00-3702 Restrictions may exist when accessing freephone/toll free numbers using a mobile telephone.

1 0

ICANN 53: NCSG - ICANNs Corporate and Social Responsibility to Respect Human Rights
by Maryam Bakoshi June 18, 2015

June 18, 2015

Dear All, Please find participation details for the ICANN & Human Rights meeting at ICANN 53 Local Time: 09:30 – 13:00 ART Time Zone Converter: http://www.worldtimebuddy.com/?qm=1&lid=3435910,100,8,5&h=3435910&date=2015… Audio Steam: http://stream.icann.org:8000/eze53-retirob-en.m3u Virtual Meeting Room Stream Live: https://icann.adobeconnect.com/eze53-retirob Agenda: https://community.icann.org/x/cIM0Aw Password: HR Dial in numbers: Country Toll Numbers Freephone/ Toll Free Number ARGENTINA 0800-777-0519 AUSTRALIA ADELAIDE: 61-8-8121-4842 1-800-657-260 AUSTRALIA BRISBANE: 61-7-3102-0944 1-800-657-260 AUSTRALIA CANBERRA: 61-2-6100-1944 1-800-657-260 AUSTRALIA MELBOURNE: 61-3-9010-7713 1-800-657-260 AUSTRALIA PERTH: 61-8-9467-5223 1-800-657-260 AUSTRALIA SYDNEY: 61-2-8205-8129 1-800-657-260 AUSTRIA 43-1-92-81-113 0800-005-259 BELGIUM 32-2-400-9861 0800-3-8795 BRAZIL 55-11-3958-0779 0800-7610651 CHILE 1230-020-2863 CHINA CHINA A: 86-400-810-4789 10800-712-1670 CHINA CHINA B: 86-400-810-4789 10800-120-1670 COLOMBIA 01800-9-156474 CROATIA 080-08-06-309 CZECH REPUBLIC 420-2-25-98-56-64 800-700-177 DENMARK 45-7014-0284 8088-8324 ESTONIA 800-011-1093 FINLAND 358-9-5424-7162 0-800-9-14610 FRANCE LYON: 33-4-26-69-12-85 080-511-1496 FRANCE MARSEILLE: 33-4-86-06-00-85 080-511-1496 FRANCE PARIS: 33-1-70-70-60-72 080-511-1496 GERMANY 49-69-2222-20362 0800-664-4247 GREECE 30-80-1-100-0687 00800-12-7312 HONG KONG 852-3001-3863 800-962-856 HUNGARY 36-1-700-8856 06-800-12755 INDIA BANGALORE: 91-80-61275204 INDIA MUMBAI: 91-22-61501629 INDIA INDIA A: 000-800-852-1268 INDIA INDIA B: 000-800-001-6305 INDIA INDIA C: 1800-300-00491 INDONESIA 001-803-011-3982 IRELAND 353-1-246-7646 1800-992-368 ISRAEL 1-80-9216162 ITALY MILAN: 39-02-3600-6007 800-986-383 ITALY ROME: 39-06-8751-6018 800-986-383 ITALY TORINO: 39-011-510-0118 800-986-383 JAPAN OSAKA: 81-6-7878-2631 0066-33-132439 JAPAN TOKYO: 81-3-6868-2631 0066-33-132439 LATVIA 8000-3185 LUXEMBOURG 352-27-000-1364 8002-9246 MALAYSIA 1-800-81-3065 MEXICO GUADALAJARA (JAL): 52-33-3208-7310 001-866-376-9696 MEXICO MEXICO CITY: 52-55-5062-9110 001-866-376-9696 MEXICO MONTERREY: 52-81-2482-0610 001-866-376-9696 NETHERLANDS 31-20-718-8588 0800-023-4378 NEW ZEALAND 64-9-970-4771 0800-447-722 NORWAY 47-21-590-062 800-15157 PANAMA 011-001-800-5072065 PERU 0800-53713 PHILIPPINES 63-2-858-3716 1800-111-42453 POLAND 00-800-1212572 PORTUGAL 8008-14052 ROMANIA 40-31-630-01-79 RUSSIA 8-10-8002-0144011 SAUDI ARABIA 800-8-110087 SINGAPORE 65-6883-9230 800-120-4663 SLOVAK REPUBLIC 421-2-322-422-25 0800-002066 SOUTH AFRICA 080-09-80414 SOUTH KOREA 82-2-6744-1083 00798-14800-7352 SPAIN 34-91-414-25-33 800-300-053 SWEDEN 46-8-566-19-348 0200-884-622 SWITZERLAND 41-44-580-6398 0800-120-032 TAIWAN 886-2-2795-7379 00801-137-797 THAILAND 001-800-1206-66056 TURKEY 00-800-151-0516 UNITED ARAB EMIRATES 8000-35702370 UNITED KINGDOM BIRMINGHAM: 44-121-210-9025 0808-238-6029 UNITED KINGDOM GLASGOW: 44-141-202-3225 0808-238-6029 UNITED KINGDOM LEEDS: 44-113-301-2125 0808-238-6029 UNITED KINGDOM LONDON: 44-20-7108-6370 0808-238-6029 UNITED KINGDOM MANCHESTER: 44-161-601-1425 0808-238-6029 URUGUAY 000-413-598-3421 USA 1-517-345-9004 866-692-5726 VENEZUELA 0800-1-00-3702 Restrictions may exist when accessing freephone/toll free numbers using a mobile telephone.

1 0