- cc-humanrights - lists.icann.org

Human Rights in CCWG on accountability
by Niels ten Oever Aug. 7, 2015

Aug. 7, 2015

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 Dear all, This might be of interest to you (from CCWG on Accountability https://mm.icann.org/pipermail/accountability-cross-community/2015-July/ 004798.html ) Best, Niels Mathieu Weill mathieu.weill at afnic.fr Fri Jul 31 11:49:55 UTC 2015 Dear Colleagues, As announced during our last call, the co-Chairs have reviewed where we are on this issue. Our group is tasked to work on the basis of consensus, and we have focused on assessing where this condition was met . It is our conclusion that : 1) our group has achieved consensus on including a human rights related Commitment in Icann's Bylaws. 2) no particular wording currently proposed achieved consensus. As a consequence, we propose to include into the public comment 2 report (in the Mission & Core value section, a draft is included below) - - this assessment and a firm commitment to add a human rights related Commitment into Icann's Bylaws, - - the underlying requirements expressed during the debate, - - the concrete language proposals that were considered by our group so far, as examples Finally, given the strong momentum on the issue, both during the meeting and on list before and after, and taking into account the high level of complexity involved, we suggest to kick off ASAP a subgroup to further refine the requirements and assess potential options based on further studies of the current situation and "agreed-on" language. We thank you all for your understanding and commitment on this topic, as well as the extensive discussions both on list and during the calls about this. As a reminder, Minority statements filed until Saturday 12.00 UTC will be incorporated into the report to be published on Monday. Statements filed after this deadline will be published online but not incorporated into the report. Best regards, Leon, Thomas & Mathieu Co-chairs - ----------------------------------------------- NEW SUBSECTION IN 3A Mission, Commitmennts & Core Values Elaborating an Icann Commitment to Human Rights The CCWG-Accountability extensively discussed the opportunity to include into Icann Bylaws a Comittment related to Human Rights. The group commissioned a legal analysis of whether the termination of the IANA contract would induce changes into Icann's obligations with regards to Human Rights (LINK). While no significant issue was found to be directly linked to the termination of the IANA contract, the group acknowledged the recurring debates around the nature of Icann's accountability towards the respect of fundamental human rights. These discussions identified the following, non-exhaustive, list of accountability-related requirements : - - the NTIA criteria to maintain the openness of the Internet, including free expression and the free flow of information - - the need to avoid extending Icann's mission into content regulation - - the importance of assessing the impact of Icann policies on Human righ ts Examples of language that could serve as a Commitment were as follows : - - Within its mission and in its operations, ICANN will be committed to respect the fundamental human rights of the exercise of free expression and the free flow of information. - - Within its mission and in it operations, ICANN will be committed to respect internationally recognized fundamental human rights. The group has achieved consensus on including a human rights related Commitment in Icann's Bylaws. However no particular wording currently proposed achieved consensus. Reiterating its commitment to elaborate concrete proposals as part of its mandate, the CCWG-Accountability is calling for comments on this approach and the underlying requirements. - -- ***************************** Mathieu WEILL AFNIC - directeur général Tél: +33 1 39 30 83 06 mathieu.weill at afnic.fr Twitter : @mathieuweill ***************************** - -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9 -----BEGIN PGP SIGNATURE----- Version: GnuPG v2 iQEcBAEBCAAGBQJVv4/hAAoJEAi1oPJjbWjpXt0H/0tNCuJbPEltbAzmZGhlemxP kolITvLqCjqpgZQdIMefBfFKHgMXP/lTdqPasZ2Ky3x3+aRJdyUpBGVklAWEOTTF WTriXweW+i5JKpKnzW4k54fXR+gl3QOQ46fVzt7aurW3ZuwEzB+61YV9AFjFth6G 2K0W148JDDX5YoLuM68h/Xx2DqY3yx2tcfCz5i8txdDnxOwij2lrNoUWLnZFy8hF p2skw4mbsT/P6FPk7e1lAedPj6ea9IMtP8xeBZmO1UGD0dnuCFnao50zIA7faKgo 27a8MSsz9tC+pPgk2WJd8FjYhh2yQCH3RFRe3f779LCHEzDfHuQqK/G+CA2wNn4= =lmy3 -----END PGP SIGNATURE-----

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ICANN site selection
by Jamie Baxter Aug. 6, 2015

Aug. 6, 2015

As a "new gTLD applicant" who has participated in most ICANN meetings for the past 6 years, it remains a concern of ours that ICANN maintains a path of selecting meeting locations in countries with less than reputable human rights records, which includes their records on gay rights. We believe it is important to begin a discussion on this issue as the topic of human rights is elevated within the corporate and social responsibility at ICANN. Since ICANN is an organization built on openness, under a multi-stakeholder model that thrives on public participation, now is the relevant time for ICANN to begin thinking about how its site selection for meetings impacts freedom of speech & association, public safety and public perception of the organization's commitment to the human rights issue. By not reviewing site selection related issues, the larger discussion on human rights would certainly be perceived as lip service to many, especially from the gay community. The International Olympic Committee (IOC) has also recognized this concern and recently implemented mandates that would prevent future host cities from winning bids if their human rights records and policies (including gay rights) were sub-par. The gay community has welcomed this pro-active approach by the IOC following the Sochi Olympics to guarantee their future participation and safety, and this is a standard that we believe an international organization like ICANN could take lesson from. We welcome comment from the group on how to add this point to the ongoing work on corporate and social responsibility at ICANN. Cheers Jamie Jamie Baxter VP of Marketing dotgay LLC 307 Seventh Avenue, Suite 1807 New York, NY 10001 212-235-5154 jamie(a)dotgay.com www.dotgay.com <http://www.dotgay.com/> A Certified LGBT Business Enterprise (LGBTBE) Please join us on Facebook at www.facebook.dotgay.com <http://www.facebook.dotgay.com/> and follow us at www.twitter.com/dotgay

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CCWG - HR |> Variety of formulation for Human Rights bylaw that were made. - corrected
by Niels ten Oever Aug. 6, 2015

Aug. 6, 2015

FYI - an overview of different language proposals for the bylaws. Best, Niels 2015-08-05 14:59 GMT+02:00 Avri Doria <avri(a)acm.org <mailto:avri@acm.org>>: -------- Forwarded Message -------- with corrections Hi, I am sure I missed some, but the ones I found going through the email while doing some prep work earlier today. Please let me know of any formulation I missed. Doria 1 Work to ensure that ICANN respects human right obligations within its mission, accounts for impact on human rights in policy creation, and adheres to the "Respect, Protect and Remedy" framework developed by the UN. Curry 1 Work to ensure that ICANN respects human rights within its mission and accounts for the impact on human rights in its policy creation, policy implementation, review and assessment. Doria 2 In order to enure that openness of the Internet within ICANN's mission may be maintained, human rights impact assessments will be done on ICANN policies [as appropriate] Doria 3 ICANN will be committed to respect fundamental human rights in its operations Drazek 1 Within its mission and in its operations, ICANN will be committed to respect the fundamental human rights of the exercise of free expression and the free flow of information. Arasteh 1 (I know there is one but i can't find the text.) Supports Lisse 1 Shatan 1 Within its mission and in its operations, ICANN will be committed to respect internationally recognized fundamental human rights Drazek as amended by Lisse Within its mission and in its operations, ICANN will respect fundamental human rights, in particular the exercise of free expression, free flow of information and due process Lisse 1 ICANN will respect fundamental human rights Doria 4 (with offlist help) Within its mission and in its operations, ICANN will be committed to respect the fundamental human rights as enshrined in the Universal Declaration of Human Rights (UDHR). --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus _______________________________________________ Wp4 mailing list Wp4(a)icann.org <mailto:Wp4@icann.org> https://mm.icann.org/mailman/listinfo/wp4

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Overview of CCWP ICANN CSR & Human Rights activities and outcomes ICANN53 BA
by Niels ten Oever July 5, 2015

July 5, 2015

Dear all, I hope this email finds you well. This e-mail goes out to the Cross Community Working Party on ICANNs Corporate and Social Responsibility to Respect Human Rights (CCWP HR) email list and everyone who participated in the CCWP HR sessions. If you have not done so already, you're very much invited to sign up for the email list here: https://mm.icann.org/mailman/listinfo/cc-humanrights During ICANN53 the CCWP HR held two official sessions of which the transcripts can be found attached. Please also find a summary of the public session (produced by Marilia Maciel) attached. The working session of the CCWP HR resulted in clear steps forward to be realized before ICANN54 in Dublin (October 18). The concrete tasks are outlines below, including the people who volunteered to help achieving them, more volunteers are always more than welcome to step forward either on list or reply off-list to me or other volunteers. 1. ICANN and HR Volunteers: APC, Rafik Dammak, Dave Cake, Marilia Maciel - Chart - correlating rights with policies & operations (WHOIS, EWG, gTLDs) As was mentioned during the public session it would be very helpful to have a short and concise overview which would illustrate how ICANNs policies and operations touch upon human rights. This chart should link concrete policies and operations and their impact on right. This does not need to be a detailed analysis, but more of an overview. - Analyze possibilities of Policy Development Process (PDP) rights assessment and see if there are relevant upcoming issue reports for which we could do this (if so setup a draft) In the current PDP it is already possible to request a rights assessment as a part of the issue report. This however has not been used up to now. This activity will see whether there are relevant upcoming issue reports and research the opportunities for the production of a rights assessment. 2. Legal: Council of Europe, Article19, Joy Liddicoat - Mapping of relevant CSR policies / standards (and see how they could be reshaped for ICANN) There are a variety of global standards for CSR reporting. By mapping the relevant standards and analyzing how they could be implemented by ICANN. And example might be Cisco's CSR report http://www.cisco.com/assets/csr/pdf/CSR_Report_2014.pdf#page=10, which seems to have followed the IHRB recommendations pretty closely http://www.ihrb.org/pdf/eu-sector-guidance/EC-Guides/ICT/EC-Guide_ICT.pdf - Mapping of examples/standards for human rights impact assessments To be able to analyze the impacts of ICANNs policies and operations on human rights it is crucial to have a method to do this analysis. Under this work several methods and standards for human rights imact assessments will be compared to see which would be most fitting for the ICANN environment. 3. Operational Volunteers: Rafik Dammak & Niels ten Oever - Organize 3 conference calls (1 debrief call) before ICANN54 - Organize prep call with GAC WG co-chairs and/or WG - Set meetings with all constituencies for ICANN Dublin and conf calls - Organize meetings in Dublin - Organize joint meeting with GAC WG and CCWP HR During ICANN53 the CCWP HR was also invited to present and discuss its work with: - GAC Working Group on Human Rights and International Law The GAC WG welcomed the work done by the CCWP HR and repeated it's intention for close collaboration. The GAC WG is discussion its own terms of reference. Transcript will be made available here: https://buenosaires53.icann.org/en/schedule/mon-human-rights-law - Commercial Stakeholder Group The CSG showed interest in the work of the CCWP. We requested best practices from businesses where it come to CSR. Concrete questions that were asked were related to the format of the CCWP and on which specific rights it would focus. - Intellectual Property Constituency The IPC showed interest in the work of the CCWP and underlined the importance of the rights of authors. There were some specific questions about the Article19 report. Subsequently we've also been invited for a conference call with the Internet Service Provider and Connectivity Providers Constituency which will take place in the beginning of August. This should give you an overview of the progress made during ICANN53. I'm looking forward to work with you on the agreed steps forward. Please let me know if you have any comments, suggestions or questions. Best, Niels -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9

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draft slides public session
by Niels ten Oever June 24, 2015

June 24, 2015

Dear all, Please find the draft slides for todays 9:30 session attached, all comments and/or additions are welcome. Best, Niels -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9

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Draft presentations GAC & Constituencies
by Niels ten Oever June 23, 2015

June 23, 2015

Hi all, I've been asked to give an overview of our CCWP work at the GAC WG and at several constituencies, for this I made a draft presentation. Please find it attached. Looking forward to hear what you think. The presentations should take a maximum of 15 minutes, including Q&A, so I'd like to keep it short. Let me know if you thing something is missing or should be reformulated. I'll also work on a presentation of the report for Wednesdays session, I will send that to you when it's ready for comments. Looking forward to hear from you. Best, Niels -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9

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short coordination meeting
by Niels ten Oever June 23, 2015

June 23, 2015

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 Hi all, Hope you all arrived safe and sound in Buenos Aires. Today we'll shortly touch base at 13:00 in front of Libertador A/B, before the session of the GAC WG on human rights. We'll talk about the talking points in the discussions with different groups during this week and some agenda refinement for Wednesday session. I think most coordination this week will happen on the Skype channel, so let me know if you want to join. Looking forward to see you all. Best, Niels - -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9 -----BEGIN PGP SIGNATURE----- Version: GnuPG v2 iQEcBAEBCAAGBQJViBFoAAoJEAi1oPJjbWjpbdIH/3YFnoj+ZBv3VuIV9agDspOQ AQeRgUTEJrD7G39+hMraIz/nw5oCbCpysJwfdUUPmw6m8Id2xbxgrbACyKi12tSO ZiQIcRH2GHj6ExqMGk4j4/B2bCW+I+qUKvyaCCGNfpLmVXM3QvajUwJDT/hwTMH3 cNVDg1FFa/QfM+jukpmiEbhkG8I0ir02tOoAKOntTRtInmUwupdeYNF5R1j3Skrg J5F5UpjYrZ0kJeNR55PF+4ilGRj21BORq74CkBj37P3AtHeWOZ1su9lm6k9MNjtr 9xEyYoPlJU+uFgaxNgI0zIoPBzZTwMtOT+2uW+lHHNB4uTXhXhUUW0m6orE2eY8= =TLkg -----END PGP SIGNATURE-----

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draft agenda CCWP public session at ICANN BA
by Niels ten Oever June 21, 2015

June 21, 2015

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 Hi all, Here is the draft agenda for the session named: ICANNs Corporate and Social Responsibility to Respect Human Rights [0] I would be very interested to hear your input on this. I would like to see if we could get people from more constituencies in the agenda, so all recommendations and comments are more than welcome. Best, Niels Welcome and introductions - Niels ten Oever - Rafik Dammak Presentation of new report - Monika Zalnieriute Gathering of recommendation on report Update on the GAC Human Rights and International Law WG - Chair of the WG ? Update and presentation on the ICANN report by CoE - Lee Hibbard Discussion on how and where human rights policies and assessment could be established in ICANN and its policy process. - Avri Doria (as having been on ATRT2) - Patrik Fallstrom (SSAC) - Alan Greenberg / Oliver (ALAC) - Bill Drake (NCUC) - Wolfgang Kleinwachter (Board) - GAC working group representative Summary - Marilia Maciel [0] http://buenosaires53.icann.org/en/schedule/wed-ncsg-human-rights - -- Niels ten Oever Head of Digital Article 19 www.article19.org PGP fingerprint 8D9F C567 BEE4 A431 56C4 678B 08B5 A0F2 636D 68E9 -----BEGIN PGP SIGNATURE----- Version: GnuPG v2 iQEcBAEBCAAGBQJVbjLCAAoJEAi1oPJjbWjp0wsH/jHKtpPgW3Lz1B/69M/oR8AN o5JRE8IRjtrzcktZVxsL+0/Kb+Xhvc1PNPHwhscd9VkOeEl279zahQLlI4MHLzu+ gPLkzz9I4wv+OIAQ/WnQpISNJgpevAvnnVktM1WqJJoGYMIFYI3l9dzA4YdRv1rK hs5vliJnS1yp0BBoBDI5qDtXuHG48i2ps4qq36aRJBcF9cI5LjNuw/Z6MNYVq9pE 9+jkY6hJqYO/gmGSUaqU+RMMCOasfqe22C+oiTwXtxMuy5rNlW0ITC07yfZRn+Xi 1vLb1UdabdBAxjcxwhwkkfFGOkIeBlrR+xCNNxfj2un+3EeX5Ly++x80+D5o/Ic= =wRC0 -----END PGP SIGNATURE-----

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ICANN 53: NCSG-CC Working Party on Human Rights
by Maryam Bakoshi June 21, 2015

June 21, 2015

Dear All, Please find participation details for the NCSG-CC Working Party on Human Rights meeting at ICANN 53 Buenos Aires Local Time & Date: 17:00 – 18:00 ART; June 24 Time Zone Converter: http://www.worldtimebuddy.com/?qm=1&lid=3435910,100,8,5&h=3435910&date=2015… Audio Steam: http://stream.icann.org:8000/eze53-retiroa-en.m3u Virtual Meeting Room Stream Live: https://icann.adobeconnect.com/eze53-retiroa Agenda: https://community.icann.org/x/coM0Aw Password: CCWGHR Dial in numbers: Country Toll Numbers Freephone/ Toll Free Number ARGENTINA 0800-777-0519 AUSTRALIA ADELAIDE: 61-8-8121-4842 1-800-657-260 AUSTRALIA BRISBANE: 61-7-3102-0944 1-800-657-260 AUSTRALIA CANBERRA: 61-2-6100-1944 1-800-657-260 AUSTRALIA MELBOURNE: 61-3-9010-7713 1-800-657-260 AUSTRALIA PERTH: 61-8-9467-5223 1-800-657-260 AUSTRALIA SYDNEY: 61-2-8205-8129 1-800-657-260 AUSTRIA 43-1-92-81-113 0800-005-259 BELGIUM 32-2-400-9861 0800-3-8795 BRAZIL 55-11-3958-0779 0800-7610651 CHILE 1230-020-2863 CHINA CHINA A: 86-400-810-4789 10800-712-1670 CHINA CHINA B: 86-400-810-4789 10800-120-1670 COLOMBIA 01800-9-156474 CROATIA 080-08-06-309 CZECH REPUBLIC 420-2-25-98-56-64 800-700-177 DENMARK 45-7014-0284 8088-8324 ESTONIA 800-011-1093 FINLAND 358-9-5424-7162 0-800-9-14610 FRANCE LYON: 33-4-26-69-12-85 080-511-1496 FRANCE MARSEILLE: 33-4-86-06-00-85 080-511-1496 FRANCE PARIS: 33-1-70-70-60-72 080-511-1496 GERMANY 49-69-2222-20362 0800-664-4247 GREECE 30-80-1-100-0687 00800-12-7312 HONG KONG 852-3001-3863 800-962-856 HUNGARY 36-1-700-8856 06-800-12755 INDIA BANGALORE: 91-80-61275204 INDIA MUMBAI: 91-22-61501629 INDIA INDIA A: 000-800-852-1268 INDIA INDIA B: 000-800-001-6305 INDIA INDIA C: 1800-300-00491 INDONESIA 001-803-011-3982 IRELAND 353-1-246-7646 1800-992-368 ISRAEL 1-80-9216162 ITALY MILAN: 39-02-3600-6007 800-986-383 ITALY ROME: 39-06-8751-6018 800-986-383 ITALY TORINO: 39-011-510-0118 800-986-383 JAPAN OSAKA: 81-6-7878-2631 0066-33-132439 JAPAN TOKYO: 81-3-6868-2631 0066-33-132439 LATVIA 8000-3185 LUXEMBOURG 352-27-000-1364 8002-9246 MALAYSIA 1-800-81-3065 MEXICO GUADALAJARA (JAL): 52-33-3208-7310 001-866-376-9696 MEXICO MEXICO CITY: 52-55-5062-9110 001-866-376-9696 MEXICO MONTERREY: 52-81-2482-0610 001-866-376-9696 NETHERLANDS 31-20-718-8588 0800-023-4378 NEW ZEALAND 64-9-970-4771 0800-447-722 NORWAY 47-21-590-062 800-15157 PANAMA 011-001-800-5072065 PERU 0800-53713 PHILIPPINES 63-2-858-3716 1800-111-42453 POLAND 00-800-1212572 PORTUGAL 8008-14052 ROMANIA 40-31-630-01-79 RUSSIA 8-10-8002-0144011 SAUDI ARABIA 800-8-110087 SINGAPORE 65-6883-9230 800-120-4663 SLOVAK REPUBLIC 421-2-322-422-25 0800-002066 SOUTH AFRICA 080-09-80414 SOUTH KOREA 82-2-6744-1083 00798-14800-7352 SPAIN 34-91-414-25-33 800-300-053 SWEDEN 46-8-566-19-348 0200-884-622 SWITZERLAND 41-44-580-6398 0800-120-032 TAIWAN 886-2-2795-7379 00801-137-797 THAILAND 001-800-1206-66056 TURKEY 00-800-151-0516 UNITED ARAB EMIRATES 8000-35702370 UNITED KINGDOM BIRMINGHAM: 44-121-210-9025 0808-238-6029 UNITED KINGDOM GLASGOW: 44-141-202-3225 0808-238-6029 UNITED KINGDOM LEEDS: 44-113-301-2125 0808-238-6029 UNITED KINGDOM LONDON: 44-20-7108-6370 0808-238-6029 UNITED KINGDOM MANCHESTER: 44-161-601-1425 0808-238-6029 URUGUAY 000-413-598-3421 USA 1-517-345-9004 866-692-5726 VENEZUELA 0800-1-00-3702 Restrictions may exist when accessing freephone/toll free numbers using a mobile telephone.

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ICANN 53: NCSG - ICANNs Corporate and Social Responsibility to Respect Human Rights
by Maryam Bakoshi June 21, 2015

June 21, 2015

Dear All, Please find participation details for the ICANN & Human Rights meeting at ICANN 53 Local Time & Date: 09:30 – 13:00 ART; June 24 Time Zone Converter: http://www.worldtimebuddy.com/?qm=1&lid=3435910,100,8,5&h=3435910&date=2015… Audio Steam: http://stream.icann.org:8000/eze53-retirob-en.m3u Virtual Meeting Room Stream Live: https://icann.adobeconnect.com/eze53-retirob Agenda: https://community.icann.org/x/cIM0Aw Password: HR Dial in numbers: Country Toll Numbers Freephone/ Toll Free Number ARGENTINA 0800-777-0519 AUSTRALIA ADELAIDE: 61-8-8121-4842 1-800-657-260 AUSTRALIA BRISBANE: 61-7-3102-0944 1-800-657-260 AUSTRALIA CANBERRA: 61-2-6100-1944 1-800-657-260 AUSTRALIA MELBOURNE: 61-3-9010-7713 1-800-657-260 AUSTRALIA PERTH: 61-8-9467-5223 1-800-657-260 AUSTRALIA SYDNEY: 61-2-8205-8129 1-800-657-260 AUSTRIA 43-1-92-81-113 0800-005-259 BELGIUM 32-2-400-9861 0800-3-8795 BRAZIL 55-11-3958-0779 0800-7610651 CHILE 1230-020-2863 CHINA CHINA A: 86-400-810-4789 10800-712-1670 CHINA CHINA B: 86-400-810-4789 10800-120-1670 COLOMBIA 01800-9-156474 CROATIA 080-08-06-309 CZECH REPUBLIC 420-2-25-98-56-64 800-700-177 DENMARK 45-7014-0284 8088-8324 ESTONIA 800-011-1093 FINLAND 358-9-5424-7162 0-800-9-14610 FRANCE LYON: 33-4-26-69-12-85 080-511-1496 FRANCE MARSEILLE: 33-4-86-06-00-85 080-511-1496 FRANCE PARIS: 33-1-70-70-60-72 080-511-1496 GERMANY 49-69-2222-20362 0800-664-4247 GREECE 30-80-1-100-0687 00800-12-7312 HONG KONG 852-3001-3863 800-962-856 HUNGARY 36-1-700-8856 06-800-12755 INDIA BANGALORE: 91-80-61275204 INDIA MUMBAI: 91-22-61501629 INDIA INDIA A: 000-800-852-1268 INDIA INDIA B: 000-800-001-6305 INDIA INDIA C: 1800-300-00491 INDONESIA 001-803-011-3982 IRELAND 353-1-246-7646 1800-992-368 ISRAEL 1-80-9216162 ITALY MILAN: 39-02-3600-6007 800-986-383 ITALY ROME: 39-06-8751-6018 800-986-383 ITALY TORINO: 39-011-510-0118 800-986-383 JAPAN OSAKA: 81-6-7878-2631 0066-33-132439 JAPAN TOKYO: 81-3-6868-2631 0066-33-132439 LATVIA 8000-3185 LUXEMBOURG 352-27-000-1364 8002-9246 MALAYSIA 1-800-81-3065 MEXICO GUADALAJARA (JAL): 52-33-3208-7310 001-866-376-9696 MEXICO MEXICO CITY: 52-55-5062-9110 001-866-376-9696 MEXICO MONTERREY: 52-81-2482-0610 001-866-376-9696 NETHERLANDS 31-20-718-8588 0800-023-4378 NEW ZEALAND 64-9-970-4771 0800-447-722 NORWAY 47-21-590-062 800-15157 PANAMA 011-001-800-5072065 PERU 0800-53713 PHILIPPINES 63-2-858-3716 1800-111-42453 POLAND 00-800-1212572 PORTUGAL 8008-14052 ROMANIA 40-31-630-01-79 RUSSIA 8-10-8002-0144011 SAUDI ARABIA 800-8-110087 SINGAPORE 65-6883-9230 800-120-4663 SLOVAK REPUBLIC 421-2-322-422-25 0800-002066 SOUTH AFRICA 080-09-80414 SOUTH KOREA 82-2-6744-1083 00798-14800-7352 SPAIN 34-91-414-25-33 800-300-053 SWEDEN 46-8-566-19-348 0200-884-622 SWITZERLAND 41-44-580-6398 0800-120-032 TAIWAN 886-2-2795-7379 00801-137-797 THAILAND 001-800-1206-66056 TURKEY 00-800-151-0516 UNITED ARAB EMIRATES 8000-35702370 UNITED KINGDOM BIRMINGHAM: 44-121-210-9025 0808-238-6029 UNITED KINGDOM GLASGOW: 44-141-202-3225 0808-238-6029 UNITED KINGDOM LEEDS: 44-113-301-2125 0808-238-6029 UNITED KINGDOM LONDON: 44-20-7108-6370 0808-238-6029 UNITED KINGDOM MANCHESTER: 44-161-601-1425 0808-238-6029 URUGUAY 000-413-598-3421 USA 1-517-345-9004 866-692-5726 VENEZUELA 0800-1-00-3702 Restrictions may exist when accessing freephone/toll free numbers using a mobile telephone.

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