October 2018 - CSC-EffectivenessRT

Re: [CSC-EffectivenessRT] [Ext] RE: updated document
by Trang Nguyen Oct. 24, 2018

Oct. 24, 2018

No worries, Donna! Happy to help. Attached are both the redline I just sent and the clean version. Best, Trang On 10/19/18, 6:28 PM, "Austin, Donna" <Donna.Austin(a)team.neustar> wrote: Thanks Trang So sorry I missed them. -----Original Message----- From: Trang Nguyen [mailto:trang.nguyen@icann.org] Sent: Friday, October 19, 2018 6:23 PM To: Austin, Donna <Donna.Austin(a)team.neustar>; Debbie Monahan <debbie(a)internetnz.net.nz>; philippe.fouquart(a)orange.com Cc: csc-effectivenessrt(a)icann.org Subject: Re: [CSC-EffectivenessRT] updated document Hi Donna, Thank you for this. For consistency with the Straw Man Presentation document that Bart put together and the suggestions that Kim and I proposed there, which got support from Phillippe, I've carried over those suggested edits to this document. The edits were proposed for clarify and for consistency with other CSC procedures. For ease of viewing, I worked off the clean version that you sent and left the suggested edits in redlines. Thank you, Trang On 10/19/18, 5:26 PM, "CSC-EffectivenessRT on behalf of Austin, Donna via CSC-EffectivenessRT" <csc-effectivenessrt-bounces(a)icann.org on behalf of csc-effectivenessrt(a)icann.org> wrote: Hi Everyone Attached is a cleaned-up version of the one that was in circulation earlier. Is this what we had in mind? Donna -----Original Message----- From: Debbie Monahan [mailto:debbie@internetnz.net.nz] Sent: Friday, October 19, 2018 1:11 PM To: philippe.fouquart(a)orange.com Cc: Austin, Donna <Donna.Austin(a)team.neustar>; Martin Boyle <martin.boyle.hertford(a)ntlworld.com>; csc-effectivenessrt(a)icann.org Subject: Re: [CSC-EffectivenessRT] updated document Hi all I agree that that is a good approach from here Cheers Debbie > On 19/10/2018, at 03:09, <philippe.fouquart(a)orange.com> <philippe.fouquart(a)orange.com> wrote: > > Donna, Martin, > > Sounds good to me too. Once those leftovers of comments are taken out, it should be an easy and quick read. > Regards, > > Philippe > > -----Original Message----- > From: Austin, Donna [mailto:Donna.Austin@team.neustar] > Sent: Thursday, October 18, 2018 4:04 PM > To: Martin Boyle > Cc: FOUQUART Philippe TGI/OLN; csc-effectivenessrt(a)icann.org > Subject: Re: [CSC-EffectivenessRT] updated document > > Sounds good Martin. > > I may have some time to do this tomorrow. > > Sent from my iPhone > >> On Oct 18, 2018, at 3:43 PM, Martin Boyle via CSC-EffectivenessRT <csc-effectivenessrt(a)icann.org> wrote: >> >> Hi All, >> >> Given that we all seem to be in agreement on the template, would it be useful to tidy it up (remove colours and make sure the comments are coherent and worded as from the review team) and publish it as a draft report? >> >> I realise that it's too late to be a formal document for Barcelona, but showing people our direction of travel could help inform our discussions (and it is short enough to be easily read by interested parties. >> >> What do you think? >> >> Martin Boyle >> Sent from my iPhone >> >>> On 16 Oct 2018, at 15:59, <philippe.fouquart(a)orange.com> <philippe.fouquart(a)orange.com> wrote: >>> >>> Hi everyone, >>> >>> I also support the additions. >>> >>> Added a couple of elements or suggestions in the attached: >>> - Probably minor but the nuance between "fully achieved" and "achieved" is subtle: I suppose that by "fully achieved" we mean that the result exceeded expectations ("achieved beyond expectations"?) If that is the case maybe we want to reflect that. >>> - I suggested minor changes such as the fact that the task non only consists in reviewing SLAs but also considering creating SLAs. >>> - On the "IANA customer complaint procedures", the procedure described at https://urldefense.proofpoint.com/v2/url?u=https-3A__www.iana.org_help_esca…, although it's directed to IANA not to the CSC so I guess I _am_ missing something. >>> >>> If I'm being picky whilst CSC reports are fairly robust, I noted that not all CSC meetings have consistent outputs in terms of notes/transcripts etc at https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=Dw…. Thought I'd pick that up, and maybe ask when we meet up, not sure that's crucial though. >>> >>> Regards, >>> Philippe >>> >>> -----Original Message----- >>> From: CSC-EffectivenessRT >>> [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Debbie >>> Monahan >>> Sent: Monday, October 15, 2018 4:08 AM >>> To: Martin Boyle >>> Cc: csc-effectivenessrt(a)icann.org >>> Subject: Re: [CSC-EffectivenessRT] updated document >>> >>> Hi all >>> >>> I support the comments from both Martin and Donna >>> >>> Thanks >>> Debbie >>> >>>> On 14/10/2018, at 05:00, Martin Boyle <martin.boyle.hertford(a)ntlworld.com> wrote: >>>> >>>> Thanks Donna, I agree and support your additions. >>>> >>>> Martin Boyle >>>> Sent from my iPhone >>>> >>>>> On 13 Oct 2018, at 14:55, Austin, Donna <Donna.Austin(a)team.neustar> wrote: >>>>> >>>>> Thanks Martin >>>>> >>>>> I've added some comments in blue to your document. >>>>> >>>>> -----Original Message----- >>>>> From: CSC-EffectivenessRT >>>>> [mailto:csc-effectivenessrt-bounces@icann.org] On Behalf Of Martin >>>>> Boyle via CSC-EffectivenessRT >>>>> Sent: Wednesday, October 10, 2018 9:02 AM >>>>> To: 'Debbie Monahan' <debbie(a)internetnz.net.nz>; >>>>> csc-effectivenessrt(a)icann.org >>>>> Subject: Re: [CSC-EffectivenessRT] updated document >>>>> >>>>> Thanks again to Debbie for doing this work. >>>>> >>>>> As agreed on the call yesterday, I have done my first shot (attached) at completing the form: as we expected, lots of N/A, but I thought it worthwhile flagging the work on the RAP and SLAs in the answers as these are important preparatory pieces. >>>>> >>>>> Being confronted by them, I was not sure how the first two metrics really differed (see footnote). >>>>> >>>>> For metric 7 I am willing to recognise that I have missed something. If not, we need to ask about what has been done or envisaged. And for the first bit of metric 11, I guess that there will be an input there very soon and before we report. >>>>> >>>>> You will see that I have tried to differentiate results between >>>>> simply achieved (because it has gone as far as it needed to in the >>>>> period) and fully achieved (where it has fully met the >>>>> requirements. I am not sure how reasonable such a fine line >>>>> actually is, but something tells me that, for successor reviews >>>>> where there may have been some drama, the nuance might be helpful. >>>>> Happy to go with the majority view. (And if we have a qualified >>>>> success, we will also need a qualified failure!) >>>>> >>>>> Thanks again to Debbie for getting this started, >>>>> >>>>> Martin >>>>> >>>>> -----Original Message----- >>>>> From: CSC-EffectivenessRT <csc-effectivenessrt-bounces(a)icann.org> >>>>> On Behalf Of Debbie Monahan >>>>> Sent: 09 October 2018 21:25 >>>>> To: csc-effectivenessrt(a)icann.org >>>>> Subject: [CSC-EffectivenessRT] updated document >>>>> >>>>> >>>>> >>>>> Hi all >>>>> >>>>> Please find enclosed the document with the two items I said I hadn't included first time. >>>>> >>>>> Cheers >>>>> Debbie >>>>> <CSC Effectiveness Review 2 MB responses_DA.docx> >>>> >>> >>> _______________________________________________ >>> CSC-EffectivenessRT mailing list >>> CSC-EffectivenessRT(a)icann.org >>> https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_ma >>> ilman_listinfo_csc-2Deffectivenessrt&d=DwIGaQ&c=MOptNlVtIETeDALC_lUL >>> rw&r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=Q7Ux9N16AmoyF5AkA >>> YeqBB-ICZJqGlW-u7dIA6w4pqo&s=LP4S61bXbfSeRNwSw6UDGKgRSZ278r85-AIO9TQ >>> cEd8&e= >>> >>> ____________________________________________________________________ >>> _____________________________________________________ >>> >>> Ce message et ses pieces jointes peuvent contenir des informations >>> confidentielles ou privilegiees et ne doivent donc pas etre >>> diffuses, exploites ou copies sans autorisation. Si vous avez recu >>> ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. >>> >>> This message and its attachments may contain confidential or >>> privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. >>> If you have received this email in error, please notify the sender and delete this message and its attachments. >>> As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. >>> Thank you. >>> >>> <CSC Effectiveness Review 2 MB responses_DA_PhF.docx> >> >> _______________________________________________ >> CSC-EffectivenessRT mailing list >> CSC-EffectivenessRT(a)icann.org >> https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mai >> lman_listinfo_csc-2Deffectivenessrt&d=DwIGaQ&c=MOptNlVtIETeDALC_lULrw >> &r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=Q7Ux9N16AmoyF5AkAYeq >> BB-ICZJqGlW-u7dIA6w4pqo&s=LP4S61bXbfSeRNwSw6UDGKgRSZ278r85-AIO9TQcEd8 >> &e= > > ______________________________________________________________________ > ___________________________________________________ > > Ce message et ses pieces jointes peuvent contenir des informations > confidentielles ou privilegiees et ne doivent donc pas etre diffuses, > exploites ou copies sans autorisation. Si vous avez recu ce message > par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. > > This message and its attachments may contain confidential or > privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. > If you have received this email in error, please notify the sender and delete this message and its attachments. > As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified. > Thank you. > > _______________________________________________ > CSC-EffectivenessRT mailing list > CSC-EffectivenessRT(a)icann.org > https://urldefense.proofpoint.com/v2/url?u=https-3A__mm.icann.org_mail > man_listinfo_csc-2Deffectivenessrt&d=DwIFAg&c=MOptNlVtIETeDALC_lULrw&r > =CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=4FA4Hhqu4XBpD6ReBjV2UKt > TH1b8plwUOeKXvOzRMWc&s=55jntfb4VJ3ioxId91s3PCpF47-JiabVfqJH0TcCXoA&e=

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Re: [CSC-EffectivenessRT] Slides Effectiveness session: Tuesday 16.15-16.45, second document to show
by Bart Boswinkel Oct. 22, 2018

Oct. 22, 2018

The RT may want to use this document as well Most likely it will not show properly on the screen☹ Bart From: Kimberly Carlson <kimberly.carlson(a)icann.org> Date: Sunday 21 October 2018 at 17:26 To: Bart Boswinkel <bart.boswinkel(a)icann.org>, Joke Braeken <joke.braeken(a)icann.org> Cc: "csc-effectivenessrt(a)icann.org" <csc-effectivenessrt(a)icann.org> Subject: RE: Slides Effectiveness session: Tuesday 16.15-16.45 Thanks Bart, received. I will have them queued up later this week. From: Bart Boswinkel Sent: Sunday, October 21, 2018 5:19 PM To: Kimberly Carlson <kimberly.carlson(a)icann.org>; Joke Braeken <joke.braeken(a)icann.org> Cc: csc-effectivenessrt(a)icann.org Subject: Slides Effectiveness session: Tuesday 16.15-16.45 Final slide deck Bart

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Re: [CSC-EffectivenessRT] Effectiveness Review Team Mailing List
by Maria Otanes Oct. 22, 2018

Oct. 22, 2018

Also just added Naela to the list. Best, Ria From: CSC-EffectivenessRT <csc-effectivenessrt-bounces(a)icann.org> on behalf of Maria Otanes <maria.otanes(a)icann.org> Date: Monday, October 22, 2018 at 12:36 PM To: "csc-effectivenessrt(a)icann.org" <csc-effectivenessrt(a)icann.org> Subject: [CSC-EffectivenessRT] Effectiveness Review Team Mailing List Hello all, FYI, this is a list of names who’re subscribed to the Effectiveness Review Team Mailing List. Amy Creamer Bart Boswinkel Debbie Monahan Donna Austin Elaine Pruis Kim Davies Maria Otanes Marika Konings Martin Boyle Philippe Fouquart Steve Chan Trang Nguyen Best, Ria

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Effectiveness Review Team Mailing List
by Maria Otanes Oct. 22, 2018

Oct. 22, 2018

Hello all, FYI, this is a list of names who’re subscribed to the Effectiveness Review Team Mailing List. Amy Creamer Bart Boswinkel Debbie Monahan Donna Austin Elaine Pruis Kim Davies Maria Otanes Marika Konings Martin Boyle Philippe Fouquart Steve Chan Trang Nguyen Best, Ria

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Effectiveness Review Team, PTI, and ICANN Org Meeting
by Maria Otanes Oct. 22, 2018

Oct. 22, 2018

Meeting with the Effectiveness Review Team, PTI, and ICANN Org

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Re: [CSC-EffectivenessRT] CSC Sessions Today, Monday, 22 October
by Maria Otanes Oct. 22, 2018

Oct. 22, 2018

Adobe Connect Room: https://participate.icann.org/bcn63-119 From: CSC-EffectivenessRT <csc-effectivenessrt-bounces(a)icann.org> on behalf of Maria Otanes <maria.otanes(a)icann.org> Date: Monday, October 22, 2018 at 8:22 AM To: "icann-csc(a)icann.org" <ICANN-CSC(a)icann.org>, "csc-effectivenessrt(a)icann.org" <csc-effectivenessrt(a)icann.org> Subject: [CSC-EffectivenessRT] CSC Sessions Today, Monday, 22 October Dear all, Please find the CSC related sessions for today below. CSC Effectiveness Review Team Time 09:20-10:20 Room 119* CSC Public Session Time 10:30-12:00 Room 121* Best, Ria

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CSC Sessions Today, Monday, 22 October
by Maria Otanes Oct. 22, 2018

Oct. 22, 2018

Dear all, Please find the CSC related sessions for today below. CSC Effectiveness Review Team Time 09:20-10:20 Room 119* CSC Public Session Time 10:30-12:00 Room 121* Best, Ria

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Slides Effectiveness session: Tuesday 16.15-16.45
by Bart Boswinkel Oct. 21, 2018

Oct. 21, 2018

Final slide deck Bart

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Effectiveness Review Team ICANN63 Agenda, 22 October, Room 119*, 09:20-10:20
by Maria Otanes Oct. 21, 2018

Oct. 21, 2018

Dear Effectiveness Review Team, Please find the proposed agenda for tomorrow’s ERT session below. Proposed Agenda Welcome Introduction of the ERT Effectiveness Assessment AOB Adjourn The Effectiveness Assessment is with the CSC members present and other attendees. Introduction of the ERT will be projected, if needed. As a reminder, we will be in room 119* from 09:20-10:20 tomorrow, Monday, 22 October. Donna and Philippe, is an update of the ERT in your agenda for your groups? It’s in the agenda for the ccNSO Members Day on Tuesday. Best, Ria _______________________________________________________________________________________________ Ria Otanes Secretariat Operations Coordinator Internet Corporation for Assigned Names and Numbers (ICANN) Telephone: +1 202 249 7540 Mobile: +1 202 679 5185 Skype: maria.otanes.icann Washington, DC Office | UTC-4

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Re: [CSC-EffectivenessRT] CSC Effectiveness Review Team Session, 22 October, Room 119*, 09:20-10:20
by Maria Otanes Oct. 21, 2018

Oct. 21, 2018

Hello everyone, An update for tomorrow’s Effectiveness Review Team Session at 09:20-10:20 in room 119*. The AC room will be open, however, two way audio will not be available. @Martin, if you connect to the AC room, I’m happy to read your comments out loud in the room. Adobe Connect Room: https://participate.icann.org/bcn63-119 Best, Ria From: CSC-EffectivenessRT <csc-effectivenessrt-bounces(a)icann.org> on behalf of Maria Otanes <maria.otanes(a)icann.org> Date: Friday, October 19, 2018 at 1:24 PM To: "csc-effectivenessrt(a)icann.org" <csc-effectivenessrt(a)icann.org> Subject: [CSC-EffectivenessRT] CSC Effectiveness Review Team Session, 22 October, Room 119*, 09:20-10:20 Dear CSC Effectiveness Review Team, We’ve secured a room for the Effectiveness Review Team session on Monday, 22 October in room 119*. A couple of things to note: This room will not have any services, including remote participation. (sorry, Martin) We have the room reserved from 9:20 am-10:20 am. The CSC Public Session starts at 10:30 am in room 121*. I’ve sent the calendar invite to the CSC, however, it’s unclear if any will attend. Best, Ria

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