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December 2011

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WG: [council] Fwd: [soac-discussion] Stakeholder Satisfaction Survey
by KnobenW＠telekom.de Dec. 5, 2011

Dec. 5, 2011

FYI! I'd like to encourage all of you to fill in the survey. Kind regards Wolf-Ulrich ________________________________ Von: owner-council(a)gnso.icann.org [mailto:owner-council@gnso.icann.org] Im Auftrag von Stéphane Van Gelder Gesendet: Donnerstag, 1. Dezember 2011 10:37 An: GNSO Council Betreff: [council] Fwd: [soac-discussion] Stakeholder Satisfaction Survey FYI Stéphane Début du message réexpédié : De : Kurt Pritz <kurt.pritz(a)icann.org> Objet : [soac-discussion] Stakeholder Satisfaction Survey Date : 30 novembre 2011 19:47:27 HNEC À : "soac-discussion(a)icann.org" <soac-discussion(a)icann.org> Cc : David Olive <david.olive(a)icann.org>, Robert Hoggarth <robert.hoggarth(a)icann.org> Dear Supporting Organization and Advisory Committee: Consistent with the spirit of the Affirmation of Commitments and in response to community requests, ICANN has developed a Stakeholder Satisfaction Survey <http://ICANN-SS-2011.questionpro.com/> to obtain the community's perceptions of the Performance Effectiveness in ten service categories supported by ICANN. We invite you and members of your community to take a few minutes to assist us in this initial effort to start tracking the level of satisfaction with various services provided by ICANN and the certain activities undertaken by ICANN. The service categories we are tracking in this survey include: DNS Policy Development DNS Policy Implementation Services Contractual Compliance DNS Stability & Security IANA Operations Supporting Organization and Advisory Committee Support Communications Public Meetings Strategic Planning Leadership A link to the survey can be found at - http://ICANN-SS-2011.questionpro.com/. We ask that you circulate the survey link to members of your organization. The survey will also be made available to the broader Internet Community as well. The survey is designed to create an initial baseline of general ICANN stakeholder satisfaction that can be used to develop improvements and compare against future results. We plan to refine the process over time, gather data about additional services, and focus more closely on specific services or projects in future surveys. If you have comments to the survey itself, please make them in the comment box on the last page that is reserve for overall comments. This initial survey will close 31 December 2011 at 12:00 UTC. An ICANN Survey Administrator (an external contractor) will collect and tabulate the results in January 2012. This timetable will support the plan to conduct a public review session of survey results in Costa Rica. A process for follow-up actions and a subsequent survey will then be started. The survey results will be used to identify improvement areas in the organization's services capability and delivery. We intend to share summary reports with the entire ICANN stakeholder community and opportunities for additional community comments will be created before any improvement actions are formalized and implemented. Identity of respondents will not be published. We appreciate your cooperation in passing on this first Stakeholder Satisfaction Survey and hope that many will participate. Best regards, Kurt Kurt Pritz ICANN

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WG: IRTP Part C Request for Input Template
by KnobenW＠telekom.de Dec. 5, 2011

Dec. 5, 2011

FYI! Please feel free to feed back to the GNSO secretariat Kind regards Wolf-Ulrich ________________________________ Von: Glen de Saint Géry [mailto:Glen@icann.org] Gesendet: Mittwoch, 30. November 2011 17:38 An: tony holmes; Knoben, Wolf-Ulrich Cc: GNSO Secretariats Betreff: IRTP Part C Request for Input Template Dear All, Please distribute to all your members. The GNSO Council has formed a Working Group of interested stakeholders and Stakeholder Group / Constituency representatives, to collaborate broadly with knowledgeable individuals and organizations, in order to consider recommendations for a number of issues related to the Inter-Registrar Transfer Policy (IRTP). Part of the working group's effort will be to incorporate ideas and suggestions gathered from Stakeholder Groups and Constituencies through this Stakeholder Group / Constituency Statement. Inserting your Stakeholder Group's / Constituency's response in this form (see attached) will make it much easier for the Working Group to summarize the responses. This information is helpful to the community in understanding the points of view of various stakeholders. However, you should feel free to add any information you deem important to inform the working group's deliberations, even if this does not fit into any of the questions listed below. PLEASE SUBMIT YOUR RESPONSE AT THE LATEST BY 6 JANUARY 2012 TO THE GNSO SECRETARIAT (gnso.secretariat(a)gnso.icann.org) which will forward your statement to the IRTP Part C Working Group. Thanks, Marika

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