June 2015 - UA-comms - lists.icann.org

Location of best-practices document draft
by Mark Svancarek June 24, 2015

June 24, 2015

Hi, I was told that the latest draft of the tech/best-practice document was put up on the ICANN site, but I can't seem to locate it (or the comments, if any, which may have been submitted). Please send me a link. Sorry for randomness, marksv

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Latest version of the technical document
by Mark Svancarek June 18, 2015

June 18, 2015

Attached is the latest version of the technical document. I believe it contains all of the feedback received so far. It is still a draft but I expect it is close. Please review and let me know your feedback. (I can also share the actual Word document in OneDrive if you prefer to edit your comments into the document directly. Just let me know.) /marksv

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FW: [Intersessional_2015] 2015 African Internet Governance Forum (AfIGF 2015), from 6 to 8 September 2015 in Addis Ababa, Ethiopia
by Carolyn Nguyen (LCA) June 12, 2015

June 12, 2015

Dear all, It seems like this would be another great opportunity to organize a UA session? Best regards, Carolyn From: Intersessional_2015 [mailto:intersessional_2015-bounces@intgovforum.org] On Behalf Of Makane Faye Sent: Thursday, June 11, 2015 2:02 PM To: Igfmaglist(a)intgovforum.org; Chengetai Masango; Janis Karklins; Marilyn Cade; intersessional_2015(a)intgovforum.org Cc: mfaye(a)uneca.org Subject: [Intersessional_2015] 2015 African Internet Governance Forum (AfIGF 2015), from 6 to 8 September 2015 in Addis Ababa, Ethiopia Dear Colleagues, Below is an invitation to participate in AfIGF 2015: Thank you. Makane ---------- Forwarded message ---------- From: Adil Sulieman <Suliemana(a)africa-union.org<mailto:Suliemana@africa-union.org>> Date: Thu, Jun 11, 2015 at 4:59 PM Subject: 2015 African Internet Governance Forum (AfIGF 2015) To: "aisi-ig-l(a)dgroups.org<mailto:aisi-ig-l@dgroups.org>" <aisi-ig-l(a)dgroups.org<mailto:aisi-ig-l@dgroups.org>> Dear Colleagues, I am pleased to inform you that the African Union Commission (AUC) in cooperation with the United Nations Economic Commission for Africa (ECA) will organize the fourth African Internet Governance Forum (AfIGF 2015) from 6 to 8 September 2015 at the AUC New Conference Center in Addis Ababa, Ethiopia, following the Ministerial Conference on Communication and ICT (CCICT-1) scheduled from 30 August to 4 September 2015. AfIGF is expected to bring together participants from all over the continent and outside partners to discuss Africa’s collective common position on Internet Governance and share best practices based on the results of national and sub-regional consultations in order to chart the way for the continent’s participation in the next Internet Governance Forum (IGF) to be held in João Pessoa, Brazil, in November 2015. You are all invited to participate. Best regards, Adil Sulieman (Mr.) Senior Policy Officer, Telecom/ICT Department of Infrastructure and Energy African Union Commission P.O. Box 3243 Tel: +251 11 5517700<tel:%2B251%2011%205517700> E-mail: Suliemana(a)africa-union.org<mailto:Suliemana@africa-union.org> Website: www.au.int<http://www.au.int> Addis Ababa, Ethiopia

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Re: [UA-comms] Google Docs
by Don Hollander June 10, 2015

June 10, 2015

Thanks Lars. The links are in the notes and I have made the documents so that anyone with the link can edit them. I have also set up the presentation as a Google Slide with similar attributes. The link to that is at: https://docs.google.com/presentation/d/1H38pHUS4rjYcsFEKnsMvIh-LwfA_CqDi7el8 Hgjp9ag/edit?usp=sharing Don From: Lars Steffen <lars.steffen(a)eco.de> Date: Wednesday, 10 June 2015 8:05 pm To: "ua-comms(a)icann.org" <ua-comms(a)icann.org> Subject: [UA-comms] Google Docs Hi all, with reference to our last call I would be happy to get access to the Goolge Docs to make my contributions before ICANN Buenos Aires. All best Lars

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Google Docs
by Lars Steffen June 10, 2015

June 10, 2015

Hi all, with reference to our last call I would be happy to get access to the Goolge Docs to make my contributions before ICANN Buenos Aires. All best Lars

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Draft Notes from UA Community Outreach Call - 2015-06-05 21:00
by Don Hollander June 6, 2015

June 6, 2015

Attached are the notes from the recent call. There are several tasks assigned to Christian, Don, Kurt and Rich. Please note that there are hyperlinks to the UA Stakeholders list, the UA Events list and the draft UA Generic Presentations. I HOPE that these work. (If they don’t let me know and we’ll try to figure things out) Don

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UA Community Outreach Call
by Don Hollander June 5, 2015

June 5, 2015

Dear Community Outreach Participants This is an invite for the next UA Community Outreach Call. The agenda and papers are being built, but I wanted to get this into your diaries as soon as possible. More details later today (my time) Please RSVP for catering purposes Don Agenda UA Community Outreach 2015-06-05 22:00 UTC Prepared by Don Hollander https://icann.adobeconnect.com/universalacceptance MobileUSA tel://1-719-325-2630,*,,7375086559#<file://localhost/tel/::1-719-325-2630,*,,7375086559> MobileNZ: tel://0800-459-127,*,,7375086559# MobileHK tel://800-968-082,*,,7375086559# MobileUK tel://0800-368-0950,*,,7375086559# Phone Only Controls : https://go.conferencinghub.com/1n1zr Other numbers available by request. We can also have the system call you. Agenda Being built Guest Passcode: 737 508 6559 Additional Access: USA: 1-719-325-2630 Canada, Calgary: +1 403 407 5780 Canada, Montreal: +1 514 669 5909 Canada, Toronto: +1 416 915 3615 Canada, Vancouver: +1 604 205 5118 Argentina (toll free): 0800 444 2864 Australia (toll free): 1 800 720 493 Australia, Brisbane: +61 (0) 7 3015 0608 Australia, Melbourne: +61 (0) 3 8687 0614 Australia, Sydney: +61 (0) 2 8017 6391 Austria (toll free): 0800 886 63404 Austria, Vienna: +43 (0) 1 25302 1775 Bahrain (toll free): 8008 1214 Bahrain, Manama: +973 1650 0402 Belarus (toll free): 8 820 0011 0353 Belgium (toll free): 0800 39 268 Belgium, Brussels: +32 (0) 2 400 1980 Brazil, Rio de Janeiro: +55 21 2730 0291 Brazil, Sao Paulo: +55 11 3172 5571 Bulgaria (toll free): 00800 111 4944 Bulgaria, Sofia: +359 (0) 2 491 7244 Chile (toll free): 123 0020 3917 China (national): +400 681 8104 China, Beijing: +86 10 5667 0005 China, Shanghai: +86 21 2039 7079 Colombia (toll free): 01 800 518 1763 Croatia (toll free): 0800 223 004 Cyprus (toll free): 800 97400 Czech Republic (toll free): 800 701 236 Czech Republic, Prague: +420 225 986 505 Denmark (toll free): 80 70 35 78 Denmark, Copenhagen: +45 32 71 16 70 Egypt (toll free): 0800 000 0401 Estonia (toll free): 800 011 1569 Estonia, Tallinn: +372 622 6519 Fiji (toll free): 00800 3317 Finland (toll free): 0800 772 230 Finland, Helsinki: +358 (0) 9 2310 1611 France (national): 0811 655 134 France (toll free): 0800 946 112 France, Paris: +33 (0) 1 76 77 22 50 Germany (national): 01801 001 378 Germany (toll free): 0800 588 9225 Germany, Frankfurt: +49 (0) 69 5060 9515 Germany, Munich: +49 (0) 89 24443 2900 Greece (toll free): 00800 128 811 Greece, Athens: +30 211 181 3815 Hong Kong: +852 3018 9103 Hong Kong (toll free): 800 968 082 Hungary (toll free): 068 001 9662 Hungary, Budapest: +36 1 808 8134 Iceland (toll free): 800 9841 India (toll free): 000 800 100 7687 India, Bangalore: +91 (0) 80 6127 5084 India, Chennai: +91 (0)44 6688 6057 India, Delhi: +91 (0) 11 6641 1378 India, Mumbai: +91 (0)22 6187 5027 Indonesia (toll free): 001 803 0613 2212 Ireland (national): 1890 907 722 Ireland (toll free): 1800 937 695 Ireland, Dublin: +353 (0) 1 246 5614 Israel (toll free): 180 921 2890 Israel, Tel Aviv: +972 (0)3 763 0384 Italy (toll free): 800 148 288 Italy, Milan: +39 02 3046 4837 Italy, Rome: +39 06 4523 6635 Japan (mobile): 0120 270 611 Japan (toll free): 0120 286 011 Japan, Chiba: +81 (0) 43 321 6880 Japan, Fukuoka: +81 (0) 92 290 6880 Japan, Hiroshima: +81 (0) 82 558 6880 Japan, Nagoya: +81 (0) 52 850 6880 Japan, Osaka: +81 (0) 6 4560 0303 Japan, Sapporo: +81 (0) 11 234 6880 Japan, Sendai: +81 (0) 22 708 6880 Japan, Shizuoka: +81 (0) 54 902 6880 Japan, Tachikawa: +81 (0) 42 841 6880 Japan, Tokyo: +81 (0) 3 4560 1274 Japan, Toyama: +81 (0) 76 408 6880 Japan, Urawa: +81 (0) 48 698 6880 Japan, Yokohama: +81 (0) 45 677 6880 Kazakhstan (toll free): 8800 333 7552 Latvia (toll free): 8000 4374 Latvia, Riga: +371 6778 2598 Lithuania (toll free): 8800 31445 Lithuania, Vilnius: +370 5205 5239 Luxembourg: +352 2730 2276 Luxembourg (toll free): 800 28428 Malaysia (toll free): 1 800 815 805 Malaysia,Kuala Lumpur: +60 (0) 3 7723 7140 Mexico (toll free): 001 800 514 7726 Mexico, Mexico City: +52 55 4777 2659 Morocco (toll free): 0800 092 258 Morocco, Casablanca: +212 (0)520 480 128 Netherlands (toll free): 0800 020 0593 Netherlands, Amsterdam: +31 (0) 20 716 8266 New Zealand (toll free): 0800 459 127 New Zealand, Auckland: +64 (0) 9 929 1769 New Zealand, Christchurch: +64 (0) 3 974 2597 New Zealand, Wellington: +64 (0) 4 909 4676 Norway (toll free): 800 58459 Norway, Oslo: +47 2162 4054 Panama (toll free): 00 800 226 4666 Peru (toll free): 0800 54 967 Philippines (toll free): 1800 111 017 51 Philippines, Manila: +63 (0)2 395 3365 Poland (toll free): 00800 121 4340 Poland, Warsaw: +48 22 295 3504 Portugal (toll free): 800 784 434 Portugal, Lisbon: +351 21 316 4041 Qatar (toll free): 00 800 100 499 Romania (toll free): 0800 801 030 Romania, Bucharest: +40 (0) 21 529 3969 Russia (toll free): 8 800 500 9319 Russia, Moscow: +7 495 213 0988 Saudi Arabia (toll free): 800 844 4963 Saudi Arabia (toll free): 800 850 0227 Singapore: +65 6622 1773 Singapore (toll free): 800 616 3175 Slovakia (toll free): 0800 001 661 Slovakia, Bratislava: +421 (0)2 3321 5333 Slovenia (toll free): 0800 80994 Slovenia, Ljubljana: +386 1 600 1622 South Africa (toll free): 0800 988 886 South Africa, Johannesburg: +27 (0)11 019 7087 South Korea (toll free): 007 986 136 2233 South Korea, Seoul: +82 (0) 2 6007 0072 Spain (toll free): 900 803 689 Spain, Barcelona: +34 93 800 1935 Spain, Madrid: +34 91 114 6640 Sweden (toll free): 0200 125 456 Sweden, Stockholm: +46 (0) 8 5065 3944 Switzerland (toll free): 0800 841 702 Switzerland, Geneva: +41 (0) 22 595 4857 Switzerland, Zurich: +41 (0) 44 580 7246 Taiwan (toll free): 00 801 615 184 Taiwan, Taipei: +886 (0) 2 2656 7213 Thailand (toll free): 001 800 6136 2243 Turkey (toll free): 00 800 448 828 358 Turkey, Istanbul: +90 212 375 50 13 UAE (toll free): 8000 3570 2638 UK (03): +44 (0)330 336 6010 UK (national): 0844 581 8053 UK (national): 0845 351 2816 UK (toll free): 0800 368 0950 Ukraine (toll free): 0800 500 732 Uruguay (toll free): 0004 019 0561 USA /Canada (toll free): 1-855-747-8824 Venezuela (toll free): 0800 102 9660 Vietnam (toll free): 1800 9228

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Agenda & Papers for UA Community Outreach Call - 2015-06-05 21:00 UTC
by Don Hollander June 5, 2015

June 5, 2015

Please find below the agenda for the forthcoming meeting as well as some relevant papers. Agenda UA Community Outreach 2015-06-05 21:00 UTC Prepared by Don Hollander https://icann.adobeconnect.com/universalacceptance <https://icann.adobeconnect.com/universalacceptance> MobileUSA tel://1-719-325-2630,*,,7375086559# <file://localhost/tel/::1-719-325-2630,*,,7375086559> MobileNZ: tel://0800-459-127,*,,7375086559# MobileHK tel://800-968-082,*,,7375086559# MobileUK tel://0800-368-0950,*,,7375086559# Other numbers available by request. We can also have the system call you. Agenda Attendance Review of Minutes from meeting 2015-05-11 Actions: · List of Key Influencers · List of Key Venues UA @ IGF in Brazil UA @ APRIGF in Macau Kurt Pritz Don Hollander UA @ ICANN53 UA Workshop UA Public Session UA @ Constituencies Generic UA Powerpoint UA Community Outreach Budget Items AoB Please also have a look at the UA Wiki Page: https://community.icann.org/pages/viewpage.action?pageId=47255444

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UA Community Outreach Call
by Don Hollander June 4, 2015

June 4, 2015

Dear Community Outreach Participants This is an invite for the next UA Community Outreach Call. The agenda and papers are being built, but I wanted to get this into your diaries as soon as possible. More details later today (my time) Please RSVP for catering purposes Don Agenda UA Community Outreach 2015-06-05 22:00 UTC Prepared by Don Hollander https://icann.adobeconnect.com/universalacceptance MobileUSA tel://1-719-325-2630,*,,7375086559#<file://localhost/tel/::1-719-325-2630,*,,7375086559> MobileNZ: tel://0800-459-127,*,,7375086559# MobileHK tel://800-968-082,*,,7375086559# MobileUK tel://0800-368-0950,*,,7375086559# Phone Only Controls : https://go.conferencinghub.com/1n1zr Other numbers available by request. We can also have the system call you. Agenda Being built Guest Passcode: 737 508 6559 Additional Access: USA: 1-719-325-2630 Canada, Calgary: +1 403 407 5780 Canada, Montreal: +1 514 669 5909 Canada, Toronto: +1 416 915 3615 Canada, Vancouver: +1 604 205 5118 Argentina (toll free): 0800 444 2864 Australia (toll free): 1 800 720 493 Australia, Brisbane: +61 (0) 7 3015 0608 Australia, Melbourne: +61 (0) 3 8687 0614 Australia, Sydney: +61 (0) 2 8017 6391 Austria (toll free): 0800 886 63404 Austria, Vienna: +43 (0) 1 25302 1775 Bahrain (toll free): 8008 1214 Bahrain, Manama: +973 1650 0402 Belarus (toll free): 8 820 0011 0353 Belgium (toll free): 0800 39 268 Belgium, Brussels: +32 (0) 2 400 1980 Brazil, Rio de Janeiro: +55 21 2730 0291 Brazil, Sao Paulo: +55 11 3172 5571 Bulgaria (toll free): 00800 111 4944 Bulgaria, Sofia: +359 (0) 2 491 7244 Chile (toll free): 123 0020 3917 China (national): +400 681 8104 China, Beijing: +86 10 5667 0005 China, Shanghai: +86 21 2039 7079 Colombia (toll free): 01 800 518 1763 Croatia (toll free): 0800 223 004 Cyprus (toll free): 800 97400 Czech Republic (toll free): 800 701 236 Czech Republic, Prague: +420 225 986 505 Denmark (toll free): 80 70 35 78 Denmark, Copenhagen: +45 32 71 16 70 Egypt (toll free): 0800 000 0401 Estonia (toll free): 800 011 1569 Estonia, Tallinn: +372 622 6519 Fiji (toll free): 00800 3317 Finland (toll free): 0800 772 230 Finland, Helsinki: +358 (0) 9 2310 1611 France (national): 0811 655 134 France (toll free): 0800 946 112 France, Paris: +33 (0) 1 76 77 22 50 Germany (national): 01801 001 378 Germany (toll free): 0800 588 9225 Germany, Frankfurt: +49 (0) 69 5060 9515 Germany, Munich: +49 (0) 89 24443 2900 Greece (toll free): 00800 128 811 Greece, Athens: +30 211 181 3815 Hong Kong: +852 3018 9103 Hong Kong (toll free): 800 968 082 Hungary (toll free): 068 001 9662 Hungary, Budapest: +36 1 808 8134 Iceland (toll free): 800 9841 India (toll free): 000 800 100 7687 India, Bangalore: +91 (0) 80 6127 5084 India, Chennai: +91 (0)44 6688 6057 India, Delhi: +91 (0) 11 6641 1378 India, Mumbai: +91 (0)22 6187 5027 Indonesia (toll free): 001 803 0613 2212 Ireland (national): 1890 907 722 Ireland (toll free): 1800 937 695 Ireland, Dublin: +353 (0) 1 246 5614 Israel (toll free): 180 921 2890 Israel, Tel Aviv: +972 (0)3 763 0384 Italy (toll free): 800 148 288 Italy, Milan: +39 02 3046 4837 Italy, Rome: +39 06 4523 6635 Japan (mobile): 0120 270 611 Japan (toll free): 0120 286 011 Japan, Chiba: +81 (0) 43 321 6880 Japan, Fukuoka: +81 (0) 92 290 6880 Japan, Hiroshima: +81 (0) 82 558 6880 Japan, Nagoya: +81 (0) 52 850 6880 Japan, Osaka: +81 (0) 6 4560 0303 Japan, Sapporo: +81 (0) 11 234 6880 Japan, Sendai: +81 (0) 22 708 6880 Japan, Shizuoka: +81 (0) 54 902 6880 Japan, Tachikawa: +81 (0) 42 841 6880 Japan, Tokyo: +81 (0) 3 4560 1274 Japan, Toyama: +81 (0) 76 408 6880 Japan, Urawa: +81 (0) 48 698 6880 Japan, Yokohama: +81 (0) 45 677 6880 Kazakhstan (toll free): 8800 333 7552 Latvia (toll free): 8000 4374 Latvia, Riga: +371 6778 2598 Lithuania (toll free): 8800 31445 Lithuania, Vilnius: +370 5205 5239 Luxembourg: +352 2730 2276 Luxembourg (toll free): 800 28428 Malaysia (toll free): 1 800 815 805 Malaysia,Kuala Lumpur: +60 (0) 3 7723 7140 Mexico (toll free): 001 800 514 7726 Mexico, Mexico City: +52 55 4777 2659 Morocco (toll free): 0800 092 258 Morocco, Casablanca: +212 (0)520 480 128 Netherlands (toll free): 0800 020 0593 Netherlands, Amsterdam: +31 (0) 20 716 8266 New Zealand (toll free): 0800 459 127 New Zealand, Auckland: +64 (0) 9 929 1769 New Zealand, Christchurch: +64 (0) 3 974 2597 New Zealand, Wellington: +64 (0) 4 909 4676 Norway (toll free): 800 58459 Norway, Oslo: +47 2162 4054 Panama (toll free): 00 800 226 4666 Peru (toll free): 0800 54 967 Philippines (toll free): 1800 111 017 51 Philippines, Manila: +63 (0)2 395 3365 Poland (toll free): 00800 121 4340 Poland, Warsaw: +48 22 295 3504 Portugal (toll free): 800 784 434 Portugal, Lisbon: +351 21 316 4041 Qatar (toll free): 00 800 100 499 Romania (toll free): 0800 801 030 Romania, Bucharest: +40 (0) 21 529 3969 Russia (toll free): 8 800 500 9319 Russia, Moscow: +7 495 213 0988 Saudi Arabia (toll free): 800 844 4963 Saudi Arabia (toll free): 800 850 0227 Singapore: +65 6622 1773 Singapore (toll free): 800 616 3175 Slovakia (toll free): 0800 001 661 Slovakia, Bratislava: +421 (0)2 3321 5333 Slovenia (toll free): 0800 80994 Slovenia, Ljubljana: +386 1 600 1622 South Africa (toll free): 0800 988 886 South Africa, Johannesburg: +27 (0)11 019 7087 South Korea (toll free): 007 986 136 2233 South Korea, Seoul: +82 (0) 2 6007 0072 Spain (toll free): 900 803 689 Spain, Barcelona: +34 93 800 1935 Spain, Madrid: +34 91 114 6640 Sweden (toll free): 0200 125 456 Sweden, Stockholm: +46 (0) 8 5065 3944 Switzerland (toll free): 0800 841 702 Switzerland, Geneva: +41 (0) 22 595 4857 Switzerland, Zurich: +41 (0) 44 580 7246 Taiwan (toll free): 00 801 615 184 Taiwan, Taipei: +886 (0) 2 2656 7213 Thailand (toll free): 001 800 6136 2243 Turkey (toll free): 00 800 448 828 358 Turkey, Istanbul: +90 212 375 50 13 UAE (toll free): 8000 3570 2638 UK (03): +44 (0)330 336 6010 UK (national): 0844 581 8053 UK (national): 0845 351 2816 UK (toll free): 0800 368 0950 Ukraine (toll free): 0800 500 732 Uruguay (toll free): 0004 019 0561 USA /Canada (toll free): 1-855-747-8824 Venezuela (toll free): 0800 102 9660 Vietnam (toll free): 1800 9228

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UA Community Outreach Call
by Don Hollander June 4, 2015

June 4, 2015

Dear Community Outreach Participants This is an invite for the next UA Community Outreach Call. The agenda and papers are being built, but I wanted to get this into your diaries as soon as possible. More details later today (my time) Please RSVP for catering purposes Don Agenda UA Community Outreach 2015-06-05 22:00 UTC Prepared by Don Hollander https://icann.adobeconnect.com/universalacceptance MobileUSA tel://1-719-325-2630,*,,7375086559#<file://localhost/tel/::1-719-325-2630,*,,7375086559> MobileNZ: tel://0800-459-127,*,,7375086559# MobileHK tel://800-968-082,*,,7375086559# MobileUK tel://0800-368-0950,*,,7375086559# Phone Only Controls : https://go.conferencinghub.com/1n1zr Other numbers available by request. We can also have the system call you. Agenda Being built Guest Passcode: 737 508 6559 Additional Access: USA: 1-719-325-2630 Canada, Calgary: +1 403 407 5780 Canada, Montreal: +1 514 669 5909 Canada, Toronto: +1 416 915 3615 Canada, Vancouver: +1 604 205 5118 Argentina (toll free): 0800 444 2864 Australia (toll free): 1 800 720 493 Australia, Brisbane: +61 (0) 7 3015 0608 Australia, Melbourne: +61 (0) 3 8687 0614 Australia, Sydney: +61 (0) 2 8017 6391 Austria (toll free): 0800 886 63404 Austria, Vienna: +43 (0) 1 25302 1775 Bahrain (toll free): 8008 1214 Bahrain, Manama: +973 1650 0402 Belarus (toll free): 8 820 0011 0353 Belgium (toll free): 0800 39 268 Belgium, Brussels: +32 (0) 2 400 1980 Brazil, Rio de Janeiro: +55 21 2730 0291 Brazil, Sao Paulo: +55 11 3172 5571 Bulgaria (toll free): 00800 111 4944 Bulgaria, Sofia: +359 (0) 2 491 7244 Chile (toll free): 123 0020 3917 China (national): +400 681 8104 China, Beijing: +86 10 5667 0005 China, Shanghai: +86 21 2039 7079 Colombia (toll free): 01 800 518 1763 Croatia (toll free): 0800 223 004 Cyprus (toll free): 800 97400 Czech Republic (toll free): 800 701 236 Czech Republic, Prague: +420 225 986 505 Denmark (toll free): 80 70 35 78 Denmark, Copenhagen: +45 32 71 16 70 Egypt (toll free): 0800 000 0401 Estonia (toll free): 800 011 1569 Estonia, Tallinn: +372 622 6519 Fiji (toll free): 00800 3317 Finland (toll free): 0800 772 230 Finland, Helsinki: +358 (0) 9 2310 1611 France (national): 0811 655 134 France (toll free): 0800 946 112 France, Paris: +33 (0) 1 76 77 22 50 Germany (national): 01801 001 378 Germany (toll free): 0800 588 9225 Germany, Frankfurt: +49 (0) 69 5060 9515 Germany, Munich: +49 (0) 89 24443 2900 Greece (toll free): 00800 128 811 Greece, Athens: +30 211 181 3815 Hong Kong: +852 3018 9103 Hong Kong (toll free): 800 968 082 Hungary (toll free): 068 001 9662 Hungary, Budapest: +36 1 808 8134 Iceland (toll free): 800 9841 India (toll free): 000 800 100 7687 India, Bangalore: +91 (0) 80 6127 5084 India, Chennai: +91 (0)44 6688 6057 India, Delhi: +91 (0) 11 6641 1378 India, Mumbai: +91 (0)22 6187 5027 Indonesia (toll free): 001 803 0613 2212 Ireland (national): 1890 907 722 Ireland (toll free): 1800 937 695 Ireland, Dublin: +353 (0) 1 246 5614 Israel (toll free): 180 921 2890 Israel, Tel Aviv: +972 (0)3 763 0384 Italy (toll free): 800 148 288 Italy, Milan: +39 02 3046 4837 Italy, Rome: +39 06 4523 6635 Japan (mobile): 0120 270 611 Japan (toll free): 0120 286 011 Japan, Chiba: +81 (0) 43 321 6880 Japan, Fukuoka: +81 (0) 92 290 6880 Japan, Hiroshima: +81 (0) 82 558 6880 Japan, Nagoya: +81 (0) 52 850 6880 Japan, Osaka: +81 (0) 6 4560 0303 Japan, Sapporo: +81 (0) 11 234 6880 Japan, Sendai: +81 (0) 22 708 6880 Japan, Shizuoka: +81 (0) 54 902 6880 Japan, Tachikawa: +81 (0) 42 841 6880 Japan, Tokyo: +81 (0) 3 4560 1274 Japan, Toyama: +81 (0) 76 408 6880 Japan, Urawa: +81 (0) 48 698 6880 Japan, Yokohama: +81 (0) 45 677 6880 Kazakhstan (toll free): 8800 333 7552 Latvia (toll free): 8000 4374 Latvia, Riga: +371 6778 2598 Lithuania (toll free): 8800 31445 Lithuania, Vilnius: +370 5205 5239 Luxembourg: +352 2730 2276 Luxembourg (toll free): 800 28428 Malaysia (toll free): 1 800 815 805 Malaysia,Kuala Lumpur: +60 (0) 3 7723 7140 Mexico (toll free): 001 800 514 7726 Mexico, Mexico City: +52 55 4777 2659 Morocco (toll free): 0800 092 258 Morocco, Casablanca: +212 (0)520 480 128 Netherlands (toll free): 0800 020 0593 Netherlands, Amsterdam: +31 (0) 20 716 8266 New Zealand (toll free): 0800 459 127 New Zealand, Auckland: +64 (0) 9 929 1769 New Zealand, Christchurch: +64 (0) 3 974 2597 New Zealand, Wellington: +64 (0) 4 909 4676 Norway (toll free): 800 58459 Norway, Oslo: +47 2162 4054 Panama (toll free): 00 800 226 4666 Peru (toll free): 0800 54 967 Philippines (toll free): 1800 111 017 51 Philippines, Manila: +63 (0)2 395 3365 Poland (toll free): 00800 121 4340 Poland, Warsaw: +48 22 295 3504 Portugal (toll free): 800 784 434 Portugal, Lisbon: +351 21 316 4041 Qatar (toll free): 00 800 100 499 Romania (toll free): 0800 801 030 Romania, Bucharest: +40 (0) 21 529 3969 Russia (toll free): 8 800 500 9319 Russia, Moscow: +7 495 213 0988 Saudi Arabia (toll free): 800 844 4963 Saudi Arabia (toll free): 800 850 0227 Singapore: +65 6622 1773 Singapore (toll free): 800 616 3175 Slovakia (toll free): 0800 001 661 Slovakia, Bratislava: +421 (0)2 3321 5333 Slovenia (toll free): 0800 80994 Slovenia, Ljubljana: +386 1 600 1622 South Africa (toll free): 0800 988 886 South Africa, Johannesburg: +27 (0)11 019 7087 South Korea (toll free): 007 986 136 2233 South Korea, Seoul: +82 (0) 2 6007 0072 Spain (toll free): 900 803 689 Spain, Barcelona: +34 93 800 1935 Spain, Madrid: +34 91 114 6640 Sweden (toll free): 0200 125 456 Sweden, Stockholm: +46 (0) 8 5065 3944 Switzerland (toll free): 0800 841 702 Switzerland, Geneva: +41 (0) 22 595 4857 Switzerland, Zurich: +41 (0) 44 580 7246 Taiwan (toll free): 00 801 615 184 Taiwan, Taipei: +886 (0) 2 2656 7213 Thailand (toll free): 001 800 6136 2243 Turkey (toll free): 00 800 448 828 358 Turkey, Istanbul: +90 212 375 50 13 UAE (toll free): 8000 3570 2638 UK (03): +44 (0)330 336 6010 UK (national): 0844 581 8053 UK (national): 0845 351 2816 UK (toll free): 0800 368 0950 Ukraine (toll free): 0800 500 732 Uruguay (toll free): 0004 019 0561 USA /Canada (toll free): 1-855-747-8824 Venezuela (toll free): 0800 102 9660 Vietnam (toll free): 1800 9228

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