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Issues Table - continuing our work
by Jordan Carter March 24, 2017

March 24, 2017

Hi all As you know at our 10 March meeting in Copenhagen, the changes we had sought to our work approach were agreed. We can use the call this coming week to explain the discussions Avri and I have had with ICANN and what our other next steps are. In the meantime we can progress a concrete part of the work. I've developed a table for us to use in continuing our work, where we can identify issues found with staff accountability, along with the contributors to those issues and the impact of the issue. This process is important to make sure we understand the problems we are trying to solve. *If we can flesh this table out over the next week or so and discuss at our call in the coming week, that'd be useful work. * Once we have got a pretty clear view of what the issues are, what is causing them and what the impact is, then we can move into solution approaches. Here's the doc, set to Comment mode so you can add your thoughts: https://docs.google.com/document/d/12ihFgBE5lcVTfiL6wft9MsOqHaSSKnzIDd1utRO… I've also attached it as a PDF. *Please remember that these should be systemic issues. Don't add content about a particular example or name/identify any community or staff members. * If you don't know if your example is a one off, just generalise it and add it to the doc AS IF it was one that was not unique. The group can discuss it and see if other examples are known to justify inclusion. I don't see this becoming an enormously long list, but let's see how we go. Thoughts, comments etc v welcome. cheers Jordan -- Jordan Carter Chief Executive *InternetNZ * +64-4-495-2118 (office) | +64-21-442-649 (mob) | Skype: jordancarter jordan(a)InternetNZ.net.nz | www.InternetNZ.nz *A better world through a better Internet*

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Slides from today
by Jordan Carter March 10, 2017

March 10, 2017

Hi all I don't think we circulated these - sorry! J -- Jordan Carter Chief Executive *InternetNZ * +64-4-495-2118 (office) | +64-21-442-649 (mob) | Skype: jordancarter jordan(a)InternetNZ.net.nz | www.InternetNZ.nz *A better world through a better Internet*

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Fwd: Staff Accountability subgroup - material for plenary on 10 March
by Jordan Carter March 3, 2017

March 3, 2017

Forgot to copy our list, sorry J ---------- Forwarded message --------- From: Jordan Carter <jordan(a)internetnz.net.nz> Date: Fri, 3 Mar 2017 at 6:05 PM Subject: Staff Accountability subgroup - material for plenary on 10 March To: Accountability Cross Community <accountability-cross-community(a)icann.org > Hi all Please find attached two documents: - a short and important request for input from the CCWG on the shape of the Staff Accountability subgroup's work - a long and working draft of one of our two documents. (It's a messy working draft with lots of comments and tracked changes, and may be most readable in the native google doc. That's linked in the first doc. *We really need your thinking caps on for the two issues in the request for input - we need to get creative about how to make our work more on point and achievable.* On the second document, we really need to get a broader set of eyes and views involved, but depending on the discussion on the shorter document the longer one may change fundamentally. Avri and I, and all the subgroup members, are looking forward to the discussion in Copenhagen. thanks Jordan co-Rapporteur, staff acct subgroup, CCWG WS2 -- Jordan Carter Chief Executive *InternetNZ * +64-4-495-2118 (office) | +64-21-442-649 (mob) | Skype: jordancarter jordan(a)InternetNZ.net.nz | www.InternetNZ.nz *A better world through a better Internet* -- Jordan Carter Chief Executive, InternetNZ +64-21-442-649 | jordan(a)internetnz.net.nz Sent on the run, apologies for brevity

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Notes, recordings, transcript for WS2 Staff Accountability Subgroup Meeting #11_ 2 March 2017
by MSSI Secretariat March 3, 2017

March 3, 2017

Hello all, The notes, recordings and transcripts for CCWG Accountability WS2 Staff Accountability Subgroup Meeting #11 – 2 March 2017 will be available here: https://community.icann.org/x/OZ-RAw A copy of the notes may be found below. Thank you. With kind regards, Brenda Brewer, Projects & Operations Assistant Multistakeholder Strategy & Strategic Initiatives (MSSI) Internet Corporation for Assigned Names and Numbers [cid:image001.png@01D29410.DAEC9110] Notes including relevant portions of the chat): 10 Participants at start of call Avri Doria – Only item on the agenda is the review of the note from JC. Jordan Carter – (presentation of document) Avri Doria – do we have the issues right? Any comments? Cheryl Landon-Orr – articulation of the two primary issues is fine but doubt the plenary will have any wisdom for us. George Sadowsky – Issue 1 – you have a short term problem in establishing effective communication with staff – there may be a longer term problem. The short term problem can be solved but if there is a longer term one you are correct to raise it. Alan Greenberg – Agree with GS – Said differently this group having great difficulty in working with staff is indicative of the great difficulties we as volunteers in the community very often have in working with staff is VERY indicative. Jordan Carter – Do not see this as a lack of support – but this is different than the usual working method of volunteers developing a paper and then working with staff – here we have to work with staff during the development. This is an unusual way of working and calling it out may help get what we need. Avri Doria – Does not really capture the issues some groups are having with staff – and because people fear retaliation so do not want to formally provide input on this. Alan Greenberg – JC description how it should work is overly simplistic – a lot of the other things we do in working with staff trying to make things work overall requires a more interactive and collegial process which does not always happen. Greg Shatan: Alan's discussion highlights the kind of "deeper dive" we need to do as we narrow our focus from the meta-analysis of the first iteration. Jordan Carter: yup Cheryl Langdon-Orr (CLO): indeed Jeff Neuman – Finally I can say we will publicly release a letter we have sent to the ICANN Board as a follow up to an original letter in December – we will not release the original given there are name cited in it – however the second letter contains principles and recommendations. Avri Doria – Maybe we need a 1A and 1B on how to work effectively. Jordan Carter – do not think so. Avri Doria – Any comments on the second point? George Sadowsky – Pleased to see how this is phrased and reflects the conversation of the last meeting. Suggest we use the issues that have come in the course of this work and what can be used to solve these things as they come up – this is pretty close to that. Jordan Carter: "Proposes solutions to resolve those problems or mechanisms that could resolve them as they arise from time to time". This should probably capture this. George Sadowsky – I like it. Specific complaints that have been made could be used in stress tests to see if the solutions work. Jordan Carter: the effect of the change would be, overall, to get us focused on the issues raised or identified, and solutions, or ways to prevent recurrence Jordan Carter: (the change of scope, that is) Avri Doria – Any other comments? (none) Jordan Carter: thanks all Jordan Carter: great feedback Jordan Carter: it feels like a more solid direction to be going Cheryl Langdon-Orr (CLO): all good Avri Doria – any other points or comments (none). JC and I will finalize this document to send in to the plenary.

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Letter from the Registries and Registrars on Staff Accountability
by Jeff Neuman March 3, 2017

March 3, 2017

All, Please find enclosed a letter from the Registries and Registrars that relate to our work. Best regards, Jeffrey J. Neuman Senior Vice President |Valideus USA | Com Laude USA 1751 Pinnacle Drive, Suite 600 Mclean, VA 22102, United States E: jeff.neuman(a)valideus.com<mailto:jeff.neuman@valideus.com> or jeff.neuman(a)comlaude.com<mailto:jeff.neuman@comlaude.com> T: +1.703.635.7514 M: +1.202.549.5079 @Jintlaw

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Please review - report-back doc for Plenary
by Jordan Carter March 2, 2017

March 2, 2017

Hi all Thanks for a good call yesterday - tricky but constructive and overall, helpful. I've thought overnight about our chat yesterday and prepared a two and a half page note that talks about two issues for Plenary and others' input in Copenhagen: - how can we work better with ICANN to do our task? - can we adjust / tweak the scope and mandate of our work along the lines discussed yesterday? The draft note is attached as a PDF, and the Google doc is at: https://docs.google.com/document/d/1LMEGfTr1Fkn6o0A_RE-eJdsydVlhWASA4IsugcH… I haven't had time to loop Avri in on this draft so she may add some content too. My understanding is that on our call on Thursday at 05 UTC, we will: - spend hopefully a short time amending and finalising this note - spend hopefully a short time agreeing with / removing comments from the Docs so they are easier reads If you have a different understanding, *PLEASE SHARE IT ON LIST ASAP.* Thank you v much! Jordan -- Jordan Carter Chief Executive *InternetNZ * +64-4-495-2118 (office) | +64-21-442-649 (mob) | Skype: jordancarter jordan(a)InternetNZ.net.nz | www.InternetNZ.nz *A better world through a better Internet*

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Notes, recordings, transcript for WS2 Staff Accountability Subgroup Meeting #10_ 28 February 2017
by MSSI Secretariat Feb. 28, 2017

Feb. 28, 2017

Hello all, The notes, recordings and transcripts for CCWG Accountability WS2 Staff Accountability Subgroup Meeting #10 – 28 February 2017 will be available here: https://community.icann.org/x/Y6bRAw A copy of the notes may be found below. Thank you. Kind Regards, Yvette Guigneaux Multi-Stakeholder & Strategic Initiative Asst. ICANN – Internet Corporation for Assigned Names and Numbers Email: yvette.guigneaux(a)icann.org Cell: +1-310-460-8432 Skype: yvette.guigneaux.icann www.icann.org<http://www.icann.org> ________________________________ Notes Staff Accountability Meeting #10 28 February 2017 @ 05:00 UTC Agenda: 1. Intro: agenda review, attendance, SOI check 2. Second reading document A version 1.5. Jordan is rapporteur on this document If there is time after completing Document A for submission to Plenary (note the documents are open for comment and suggested edits. Contributions to content invited): 3. Discussion / seeking feedback on Draft Document B v1.2 Avri is rapporteur on this document 4. Continuing Discussion of Responses to Staff questions (if time) 5. Schedule check 6. AOB Notes (including relevant portions of the chat): 7 Participants at start of call Avri Doria - Usual administrivia - Pam Little - updated SOI, now representing Alibaba. Jordan Carter - (review of structure of document). Any comments? George Sadowsky - Difficult comments to make given my liaison status - My sense is of real concern because the document to my mind misses the mark completely. What problems are trying to be solved here - seems most clear. Limited Board feedback is there is no understanding what is going. You could cut out 80% of the document without losing much - the two main recommendations are F and J which seems to make sense. the document provides a lot of background, too much in many cases and some incorrect. Does this document really address the problem (statement from Rec. 12). Greg Shatan: I have the same general concerns as George has expressed. Jordan Carter - Agree just focusing on the problem would be better but this is not the requirement from Rec. 12. Greg Shatan - Do not think the suggestions made by GS are incoherent with Rec. 12. there may not be a need for a "history of the world" approach. Do not think this document is what was required by WS1. Jordan Carter - The italicized text is copy/paste from rec. 12 which says we should develop this in cooperation with staff - however there does not seem to be an operational model, given our attempts, that would allow us to do this. In part this is why I think this should go to the Plenary so we can get an understanding of what we should be doing. Avri Doria - Agree with JC comments and should be repeated to the plenary so we can find out if we are meeting the requirements of rec. 12. There does seem to be an (elephant) in the room but it is uncertain. avri doria: i actually did not say an elephant in the room. i said something large covered in a blanket walking through the room, but we don't know exactly what it is. Might be a rhinocerous for all I know. George Sadowsky - The elephant in the room seems to be people think that staff are crossing over the line to policy implementation and there is no place where the community can get that addressed. Jordan Carter - what I thought is that staff would provide a paper in June that would provide the information that was requested - but that was not the case. As a group of volunteers getting replies every two months does not seem to be very functional - GS How do we fix this so we can work with ICANN? George Sadowsky - My experience with staff is different - do not think staff is particularly hostile to this effort - and I apologize for not being there earlier in the process and am willing to help however I can at this point. Avri Doria - really think we should include this discussion in the document and send it to the plenary. I have made numerous requests to get staff participation to little avail and am not optimistic of participation going forward. Jordan Carter - Agree with AD - we need plenary input. Have no ownership issues with the document and have no issues with staff writing some of this. Avri Doria: Not perfectly comfortable with this approach. Need to send this document along with the cover note so we can have the wider discussion. Jordan Carter 2: I'm relaxed about including it, because if people don't read it, they won't have a sense of what is being pushed against or for George Sadowsky: Nothing wrong with that, Avri. Greg Shatan - In asking to frame this we have to consider if we want to ask the plenary to read 19 pages. Avri Doria - pertinent part of document is now only 11 pages. Jordan Carter - Agree this needs Framing to go to the plenary and that this conversation has helped verbalize some of my discomfort. We are not looking for any editorial comments from the Plenary. avri doria: we need to be careful not to whitewash in our zeal to be comfortable Greg Shatan: One last working note: we may want to let Board members generally know that they can participate on an equal footing with other participants, rather than feeling like they must only "liaise." Avri Doria – I have made that clear to GS a number of times. Jordan Carter - will draft a one page cover framing what we are asking the plenary and we will finish this on the Thursday meeting. George Sadowsky - More than willing to put in comments in the Googledoc but there seems to be too many comments. Avri Doria - that should work. Ok we have a plan. JC will produce a document in the next few hours which will be considered on our Thursday call. In the meantime people can finish cleaning up as much as they want. Jordan Carter 2: i'll circulate that cover note to the group in about 12h, or about 15h George Sadowsky: I will put all my comments on the GooglerDocs within 24 hours. Avri Doria - The specificity of the recommendations will be in the B document but needs the input from the A document. Any AOB (none). Adjourned.

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Draft Agenda Mtg 28 Feb 5 utc
by avri doria Feb. 28, 2017

Feb. 28, 2017

Hi. The draft agenda can be found at: https://docs.google.com/document/d/1f_aonmXqbFTUzHZzECqI05t4N6dqY4zrqzOcMUn… A pdf is attached. The main purpose of the meeting to do a second reading of Document A and decide if it is ready to be be submitted to the plenary for Copenhagen discussion. thanks avri --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus

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Document A as of 0430 utc 170228
by avri doria Feb. 28, 2017

Feb. 28, 2017

2 pdfs in this drop both of Document A <https://docs.google.com/document/d/1wGRrJZ-i7WA0uYBIHaB5Q3ssqfRmbAcgHJwlQ6s…> - one just the pdf of the ext - one of the same text but with comments Document B and the Staff questions have not changed since the last meeting --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus

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Agenda for 2 Feb 13 UTC
by avri doria Feb. 27, 2017

Feb. 27, 2017

Draft agenda can be found at: https://docs.google.com/document/d/160soUX0_aMVpbeqoAIlkUE3pnFrR_4VfbX5KetD… PDF attached. Will post PDF of the documents under discussion a little later as they are going though an edit pass today. avri --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus

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