- Gdd-gnso-ppsai-impl - lists.icann.org

Re: [Gdd-gnso-ppsai-impl] Agenda, materials for 11 July PP IRT call
by Darcy Southwell July 11, 2017

July 11, 2017

My apologies, but I have a conflict for today’s meeting. Darcy ---------------- Darcy Southwell | Compliance Officer M: +1 503-453-7305 │ Skype: darcy.enyeart From: <gdd-gnso-ppsai-impl-bounces(a)icann.org> on behalf of Amy Bivins <amy.bivins(a)icann.org> Reply-To: <gdd-gnso-ppsai-impl(a)icann.org> Date: Wednesday, July 5, 2017 at 10:50 AM To: "gdd-gnso-ppsai-impl(a)icann.org" <gdd-gnso-ppsai-impl(a)icann.org> Subject: [Gdd-gnso-ppsai-impl] Agenda, materials for 11 July PP IRT call Dear Colleagues, This is a reminder that the Privacy/Proxy Service Provider Accreditation Program IRT’s next meeting is scheduled for 11 July, at 1400 UTC. Login details were distributed separately with the calendar invitation. Next week, we will continue the discussion with Nick Shorey and any other PSWG members who are in attendance regarding the draft LEA disclosure framework. A draft redline is attached—this document has been updated to reflect the group’s discussions at ICANN59. We are hoping to, at a minimum, continue discussing Section 3.1 (the designated LEA contact, and options for how a provider could share that contact with the relevant authorities without publishing it on the provider’s website) and Section 3.2.1, regarding the IRT’s proposal to extend the time for a Provider to review each law enforcement request from 24 hours (proposed by the PSWG) to 2 business days in the Provider’s jurisdiction. To the extent there is remaining time, we can also discuss any other topics you would like to raise with the PSWG regarding this proposal. I hope you all can make it! If you have comments, please don’t hesitate to bring them up on the list before the call. Best, Amy Amy E. Bivins Registrar Services and Engagement Senior Manager Registrar Services and Industry Relations Internet Corporation for Assigned Names and Numbers (ICANN) Direct: +1 (202) 249-7551 Fax: +1 (202) 789-0104 Email: amy.bivins(a)icann.org www.icann.org _______________________________________________ Gdd-gnso-ppsai-impl mailing list Gdd-gnso-ppsai-impl(a)icann.org https://mm.icann.org/mailman/listinfo/gdd-gnso-ppsai-impl

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Agenda, materials for 11 July PP IRT call
by Amy Bivins July 5, 2017

July 5, 2017

Dear Colleagues, This is a reminder that the Privacy/Proxy Service Provider Accreditation Program IRT's next meeting is scheduled for 11 July, at 1400 UTC. Login details were distributed separately with the calendar invitation. Next week, we will continue the discussion with Nick Shorey and any other PSWG members who are in attendance regarding the draft LEA disclosure framework. A draft redline is attached-this document has been updated to reflect the group's discussions at ICANN59. We are hoping to, at a minimum, continue discussing Section 3.1 (the designated LEA contact, and options for how a provider could share that contact with the relevant authorities without publishing it on the provider's website) and Section 3.2.1, regarding the IRT's proposal to extend the time for a Provider to review each law enforcement request from 24 hours (proposed by the PSWG) to 2 business days in the Provider's jurisdiction. To the extent there is remaining time, we can also discuss any other topics you would like to raise with the PSWG regarding this proposal. I hope you all can make it! If you have comments, please don't hesitate to bring them up on the list before the call. Best, Amy Amy E. Bivins Registrar Services and Engagement Senior Manager Registrar Services and Industry Relations Internet Corporation for Assigned Names and Numbers (ICANN) Direct: +1 (202) 249-7551 Fax: +1 (202) 789-0104 Email: amy.bivins(a)icann.org<mailto:amy.bivins@icann.org> www.icann.org<http://www.icann.org>

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Canceled: Canceled due to low attendance: PP IRT/PSWG discussion
by Amy Bivins June 28, 2017

June 28, 2017

Dear Colleagues, We are canceling the PP IRT/PSWG meeting scheduled for Thursday morning, 9am J'burg time, due to a low number of RSVPs. I'm sorry for any inconvenience. Please watch your inboxes for details about rescheduling this discussion at a later date. Safe travels to all those who will be traveling home from ICANN59. Best, Amy

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Please accept invite or respond if planning to attend: PP IRT/PSWG discussion
by Amy Bivins June 28, 2017

June 28, 2017

Hello All, As we have a relatively low number of RSVPs for this meeting right now, we may need to cancel this meeting. If you are planning to attend, please accept this invite no later than midnight, J'burg time. If we don't have a broad list of IRT members who plan to attend, we will cancel and follow up with a Doodle poll to try to schedule some time to discuss with the PSWG next week (this will be on a day other than the regular meeting day, since that is a holiday in the US). Thanks so much, Amy -----Original Appointment----- From: Amy Bivins [mailto:amy.bivins@icann.org] Sent: Wednesday, June 28, 2017 10:48 AM To: lists(a)nickshorey.com; gdd-gnso-ppsai-impl(a)icann.org Subject: [Gdd-gnso-ppsai-impl] PP IRT/PSWG discussion When: Thursday, June 29, 2017 3:00 AM-4:00 AM (UTC-05:00) Eastern Time (US & Canada). Where: ICANN59 - Pavilion S8 Dear Colleagues, We found space available for a continuation of the IRT/PSWG discussion from Monday, if you are able to attend. Remote participation will not be available in this room, but detailed notes will be shared with the full IRT and PSWG following this meeting, and posted on the public wiki. IRT members, please let me know if you are in J'burg and able to attend, as we should cancel if we can't get several people in the room. Best, Amy

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Re: [Gdd-gnso-ppsai-impl] PP IRT/PSWG discussion
by Amy Bivins June 28, 2017

June 28, 2017

So sorry, everyone-I was trying to send this to Greg and not the whole list when I forwarded the congratulations. (Huge apology to you, Greg). -----Original Appointment----- From: Amy Bivins Sent: Wednesday, June 28, 2017 2:21 PM To: Roger D Carney; Eric Rokobauer; lists(a)nickshorey.com<mailto:lists@nickshorey.com>; Gregory DiBiase; gdd-gnso-ppsai-impl(a)icann.org<mailto:gdd-gnso-ppsai-impl@icann.org>; theo geurts; Michele Neylon - Blacknight Cc: Janelle McAlister; Sara Bockey; Dennis Chang; Caitlin Tubergen; Michelle DeSmyter; Marano, Phillip V.; Francisco Arias; Victoria Sheckler; Jennifer Gore; Metalitz, Steven; Barnett, Griffin M.; Maguy Serad; Jennifer Scott; Owen Smigelski; Glen de Saint Géry; David Hughes Subject: FW: PP IRT/PSWG discussion When: Thursday, June 29, 2017 3:00 AM-4:00 AM (UTC-05:00) Eastern Time (US & Canada). Where: ICANN59 - Pavilion S8 Hi guys, Is there any chance any of you can make this one? We have several RSVPs but no "yes's" from registrars (Volker was a maybe). -----Original Appointment----- From: Sent: Wednesday, June 28, 2017 10:48 AM To: Amy Bivins; lists(a)nickshorey.com<mailto:lists@nickshorey.com>; gdd-gnso-ppsai-impl(a)icann.org<mailto:gdd-gnso-ppsai-impl@icann.org> Cc: Janelle McAlister; Sara Bockey; Dennis Chang; Caitlin Tubergen; Michelle DeSmyter; Marano, Phillip V.; Francisco Arias; Victoria Sheckler; Jennifer Gore; Metalitz, Steven; Barnett, Griffin M.; Maguy Serad; Jennifer Scott; Owen Smigelski; Glen de Saint Géry; David Hughes Subject: PP IRT/PSWG discussion When: Thursday, June 29, 2017 9:00 AM-10:00 AM Harare, Pretoria. Where: ICANN59 - Pavilion S8 Dear Colleagues, We found space available for a continuation of the IRT/PSWG discussion from Monday, if you are able to attend. Remote participation will not be available in this room, but detailed notes will be shared with the full IRT and PSWG following this meeting, and posted on the public wiki. IRT members, please let me know if you are in J'burg and able to attend, as we should cancel if we can't get several people in the room. Best, Amy

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PP IRT/PSWG discussion
by Amy Bivins June 28, 2017

June 28, 2017

Dear Colleagues, We found space available for a continuation of the IRT/PSWG discussion from Monday, if you are able to attend. Remote participation will not be available in this room, but detailed notes will be shared with the full IRT and PSWG following this meeting, and posted on the public wiki. IRT members, please let me know if you are in J'burg and able to attend, as we should cancel if we can't get several people in the room. Best, Amy

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Notes, Action Items from PP IRT/PSWG meeting today at ICANN59
by Amy Bivins June 27, 2017

June 27, 2017

Nick, Thanks so much for you and your colleagues' participation in the privacy/proxy IRT meeting today. I think we made a lot of progress. I'm attaching a brief summary of the notes I was able to take on remote (the audio was not available for the first several minutes but I believe I caught all of the substantive discussion). We kindly ask the PSWG to provide any additional input you can on the redline draft and the points raised during the meeting this morning after you wrap up your discussions this week. I understand you would like to meet again with any IRT members who are available to discuss the last discussion point. Can you provide some suggested times for tomorrow and Thursday (tomorrow is likely better as I expect folks may start to travel Thurs) and I'll try to find some space and a time when at least some IRT members are available? Also, please discuss with your colleagues how you'd like to proceed to collaborate with the IRT on this document. We could schedule calls or pass drafts back and forth (drafts may be more efficient at this point given the upcoming summer holiday season). Ideally we will be able to finish this up in July, if at all possible, at least for purposes of having a draft ready to go into the draft PPAA for public comment. Best, Amy Amy E. Bivins Registrar Services and Engagement Senior Manager Registrar Services and Industry Relations Internet Corporation for Assigned Names and Numbers (ICANN) Direct: +1 (202) 249-7551 Fax: +1 (202) 789-0104 Email: amy.bivins(a)icann.org<mailto:amy.bivins@icann.org> www.icann.org<http://www.icann.org>

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REMINDER: Privacy/Proxy IRT meeting with GAC PSWG at ICANN59
by Amy Bivins June 26, 2017

June 26, 2017

Dear Colleagues, This is a reminder that the Privacy/Proxy Service Provider Accreditation Program IRT will meet with the GAC Public Safety Working Group tomorrow, from 1215-1300 UTC (1415-1500 local time) in Boardroom 3. Remote login information is available below. Space in the room is limited, so please plan to arrive early if you plan to participate in the discussion. The agenda for the session is as follows: * Introduction (led by Jennifer Gore) * IRT overview of proposed discussion topics (led by IRT members Roger Carney, Greg DiBiase and Eric Rokobauer) * PSWG/IRT Discussion of IRT feedback * Section 1.4 * Section 1.5 * Section 3.1 * Section 3.2.1 * AOB * Next steps (led by Jennifer Gore) A redline discussion draft of the PSWG's initial LEA discussion framework draft is attached. Jennifer Gore will be facilitating this session on staff's behalf, as I will be remote, but I will be in the Adobe room and on audio to answer any questions or provide additional background or information that may be needed. If you have questions, please don't hesitate to contact me. Best, Amy Amy E. Bivins Registrar Services and Engagement Senior Manager Registrar Services and Industry Relations Internet Corporation for Assigned Names and Numbers (ICANN) Direct: +1 (202) 249-7551 Fax: +1 (202) 789-0104 Email: amy.bivins(a)icann.org<mailto:amy.bivins@icann.org> www.icann.org<http://www.icann.org> -----Original Appointment----- From: Amy Bivins Sent: Monday, June 19, 2017 8:57 AM To: Amy Bivins; gdd-gnso-ppsai-impl(a)icann.org; Michelle DeSmyter; Fabien Betremieux; Nick Shorey Cc: Trang Nguyen; Phil Corwin; Glen de Saint Géry; Janelle McAlister; Shawn White; Caitlin Tubergen; Roger D Carney; Barnett, Griffin M.; David Hughes; Marano, Phillip V.; Dennis Chang; Owen Smigelski; David Haenel; Francisco Arias; DiBiase, Gregory; Sara Bockey; Metalitz, Steven; Deacon, Alex; Victoria Sheckler; Mary Wong; Terri Agnew; Chris Pelling; Jennifer Scott; Maguy Serad; Russ Weinstein; Jennifer Gore; Volker Greimann; Michele Neylon - Blacknight; Walden, Thomas L.; KIMPIAN Peter; Sansbury, Amy J.; Gulten Tepe; Julia Charvolen; Miguel Angel Munoz Petrichole; Jason Plomp; Eric Rokobauer; Landry-Morson, Lise (IC); Marcolla, Sara Veronica Subject: Privacy/Proxy IRT meeting with GAC PSWG When: Tuesday, June 27, 2017 8:15 AM-9:00 AM (UTC-05:00) Eastern Time (US & Canada). Where: ICANN59--Board Room 3 (and remote) Dear Colleagues, The Privacy and Proxy Service Provider Accreditation IRT will meet with the GAC PSWG during ICANN 59, on Tuesday, 27 June, from 14:15-15:00 local time. For those of you who are able to attend in person, the room is currently scheduled to be held in Board Room 3 (if this changes, I will update the invite accordingly). For those who cannot attend in person, login details are below. As this is currently scheduled to be in a conference room rather than one of the main meeting rooms, the meeting will be run as a regular IRT meeting, at the usual location. Adobe Connect link: https://participate.icann.org/ppirt Participant code: 4824695647 Dial-In Phone Numbers: US: +1-719-457-6209 Canada, Calgary: +1 403 407 5793 Canada, Montreal: +1 514 669 5928 Canada, Toronto: +1 647 426 9172 Canada, Vancouver: +1 604 222 7836 Argentina (toll free): 0800 800 1223 Argentina, Buenos Aires: +54 (0) 11 5172 6003 Australia (toll free): 1 800 804 786 Australia, Brisbane: +61 (0) 7 3015 0535 Australia, Melbourne: +61 (0) 3 8687 0553 Australia, Sydney: +61 (0) 2 8017 6064 Austria (toll free): 0800 8866 3413 Austria, Vienna: +43 (0) 1 25302 1785 Bahrain (toll free): 800 04212 Bahrain, Manama: +973 1619 8739 Belarus (toll free): 8 820 0011 0341 Belgium (toll free): 0800 39279 Belgium, Brussels: +32 (0) 2 400 6928 Brazil (toll free): 0800 887 0233 Brazil, Rio de Janeiro: +55 21 4560 0072 Brazil, Sao Paulo: +55 11 4935 7169 Bulgaria (toll free): 00800 111 4950 Bulgaria, Sofia: +359 (0) 2 491 6045 Canada (toll free): 1 855 950 3717 Chile (toll free): 171 800 835 783 Chile, Santiago: +56 (0) 2 2666 0696 China (national): +400 613 8103 China, Beijing: +86 10 5667 0003 China, Shanghai: +86 21 2039 7081 Colombia (toll free): 01 800 755 0102 Colombia, Bogota: +57 1 508 8137 Croatia (toll free): 0800 805 940 Cyprus (toll free): 800 97424 Czech Republic (toll free): 800 701 532 Czech Republic, Prague: +420 225 986 554 Denmark (toll free): 80 70 35 86 Denmark, Copenhagen: +45 32 72 78 10 Egypt (toll free): 0800 000 0593 Estonia (toll free): 800 011 1589 Estonia, Tallinn: +372 622 6551 Fiji (toll free): 00800 3322 Finland (toll free): 0800 772 236 Finland, Helsinki: +358 (0) 9 2310 1677 France (national): 0811 655 100 France (toll free): 0800 946 531 France, Paris: +33 (0) 1 70 37 16 56 Germany (national): 01801 003 899 Germany (toll free): 0800 588 9170 Germany, Frankfurt: +49 (0) 69 2222 10612 Germany, Munich: +49 (0) 89 2030 31207 Greece (toll free): 00800 128 913 Greece, Athens: +30 211 181 3824 Hong Kong: +852 3018 9111 Hong Kong (toll free): 800 901 787 Hungary (toll free): 068 001 9673 Hungary, Budapest: +36 1408 8953 Iceland (toll free): 800 9847 India, Bangalore: +91 (0) 80 6127 6710 India, Chennai: +91 (0)44 6688 6061 India, Delhi: +91 (0) 11 6641 1394 India, Mumbai: +91 (0)22 6187 5028 Indonesia (toll free): 007 803 321 8927 Ireland (national): 1890 907 630 Ireland (toll free): 1800 937 649 Ireland, Dublin: +353 (0) 1 526 9421 Israel (toll free): 1809 213 168 Israel, Tel Aviv: +972 (0)3 721 7943 Italy (toll free): 800 146 094 Italy, Milan: +39 02 3600 8006 Italy, Rome: +39 06 8750 0676 Japan (mobile): 0120 632 611 Japan (toll free): 0120 305 211 Japan, Osaka: +81 (0) 6 4560 2410 Japan, Tokyo: +81 (0) 3 4560 1270 Kazakhstan (toll free): 8800 333 7554 Latvia (toll free): 8000 4418 Latvia, Riga: +371 6601 3627 Lithuania (toll free): 8800 31449 Lithuania, Vilnius: +370 5205 5468 Luxembourg: +352 2088 1749 Luxembourg (toll free): 800 28433 Malaysia (toll free): 1 800 816 152 Malaysia,Kuala Lumpur: +60 (0) 3 7724 8010 Mexico (toll free): 01 800 733 4102 Mexico, Guadalajara: +52 33 4162 4504 Mexico, Mexico City: +52 55 8421 0326 Mexico, Monterrey: +52 81 4162 5648 Morocco (toll free): 0800 091 296 Morocco, Casablanca: +212 (0) 520 48 0022 Netherlands (toll free): 0800 020 2597 Netherlands, Amsterdam: +31 (0) 20 716 8345 New Zealand (toll free): 0800 452 947 New Zealand, Auckland: +64 (0) 9 929 1825 New Zealand, Christchurch: +64 (0) 3 974 2596 New Zealand, Wellington: +64 (0) 4 909 4674 Nigeria, Lagos: +234 1 277 3944 Norway (toll free): 800 56081 Norway, Oslo: +47 21 00 48 15 Panama (toll free): 00800 223 1390 Panama, Panama City: +507 8 335 913 Peru, Lima: +51 (0) 1 700 9571 Philippines (toll free): 1 800 111 013 99 Philippines, Manila: +63 (0)2 395 3426 Poland (toll free): 00 800 121 4356 Poland, Warsaw: +48 22 295 3570 Portugal (toll free): 800 784 442 Portugal, Lisbon: +351 21 316 4093 Qatar (toll free): 00 800 100 491 Romania (toll free): 0800 801 035 Romania, Bucharest: +40 (0) 21 529 3992 Russia (toll free): 8 800 500 9241 Russia, Moscow: +7 495 646 9181 Saudi Arabia (toll free): 800 844 6641 Saudi Arabia (toll free): 800 850 0219 Singapore: +65 6622 1957 Singapore (toll free): 800 616 3192 Slovakia (toll free): 0800 002 002 Slovakia, Bratislava: +421 (0)2 3321 5498 Slovenia (toll free): 0800 81193 Slovenia, Ljubljana: +386 1600 8695 South Africa (toll free): 0800 999 434 South Africa, Johannesburg: +27 (0)11 589 8321 South Korea (toll free): 00798 6136 1454 South Korea, Seoul: +82 (0) 2 6007 0079 Spain (toll free): 900 828 035 Spain, Barcelona: +34 93 800 1946 Spain, Madrid: +34 91 114 6653 Sweden (toll free): 0200 125 588 Sweden, Stockholm: +46 (0) 8 5065 3956 Switzerland (toll free): 0800 740 360 Switzerland, Geneva: +41 (0) 22 595 4795 Switzerland, Zurich: +41 (0) 44 580 7207 Taiwan (toll free): 0800 666 596 Taiwan, Taipei: +886 (0) 2 2650 7329 Thailand (toll free): 001 800 6136 1473 Turkey (toll free): 00800 4488 26642 Turkey, Istanbul: +90 212 375 50 49 UAE (toll free): 8000 3570 2662 UK (03): +44 (0)330 336 6002 UK (toll free): 0800 358 6385 Ukraine (toll free): 0800 500 896 Uruguay (toll free): 0004 019 0152 USA /Canada (toll free): 1-866-398-2885 Venezuela (toll free): 0 800 162 7451 Vietnam (toll free): 1800 9226 Costa Rica (toll free): 800 542 5328 France (national): 0821 231 671 India (toll free): 1800 200 9415 Indonesia, Jakarta: +62 21 2188 9084 Ireland (national): 0818 270 271 Japan (national): 0570 085 744 Serbia (toll free): 0800 190 712 UK (national): 0844 473 5010 UK (national): 0845 545 0015 Venezuela, Caracas: +58 212 720 2164

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Discussion document, proposed agenda for PP IRT/PSWG meeting at ICANN59
by Amy Bivins June 22, 2017

June 22, 2017

Nick and Fabien, Attached, you will find a markup of the PSWG's LEA disclosure framework proposal, including items that the IRT wishes to discuss during the face-to-face in J'burg. The most substantive topics are in Sections 1.4, 1.5, 3.1 and 3.2.1. Given the very short 45-minute meeting time, I'd suggest that discussion start on those points so that time isn't lost during the F2F on some of the more minor suggested edits. As you know, I am not traveling to ICANN59, but I will be dialed in. Jennifer Gore is going to be the staff facilitator, as logistics may make it difficult to facilitate remotely. Proposed Agenda * Intro (Jennifer Gore) * IRT overview of proposed discussion topics (IRT members Roger Carney and Eric Rokobauer have offered to lead) * IRT/PSWG discussion * Next steps-Plan for IRT/PSWG refinement of draft framework as materials are prepared for public comment Meeting Details * Tuesday, 27 June, 1415-1500 local time * Location: Boardroom 3 (Note-this is a very small room that seats approximately 24 people. Seating preference will be given to IRT and PSWG members and staff facilitator) * Remote participation link: https://participate.icann.org/ppirt * Phone bridge information will be distributed in separate meeting invite. We look forward to what we hope will be a productive discussion and thank you and your team for your help in securing meeting space and logistics on-site. If you have questions or suggestions in the interim, please don't hesitate to contact me. Best, Amy E. Bivins Registrar Services and Engagement Senior Manager Registrar Services and Industry Relations Internet Corporation for Assigned Names and Numbers (ICANN) Direct: +1 (202) 249-7551 Fax: +1 (202) 789-0104 Email: amy.bivins(a)icann.org<mailto:amy.bivins@icann.org> www.icann.org<http://www.icann.org>

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Privacy/Proxy IRT meeting with GAC PSWG
by Amy Bivins June 22, 2017

June 22, 2017

Dear Colleagues, The Privacy and Proxy Service Provider Accreditation IRT will meet with the GAC PSWG during ICANN 59, on Tuesday, 27 June, from 14:15-15:00 local time. For those of you who are able to attend in person, the room is currently scheduled to be held in Board Room 3 (if this changes, I will update the invite accordingly). For those who cannot attend in person, login details are below. As this is currently scheduled to be in a conference room rather than one of the main meeting rooms, the meeting will be run as a regular IRT meeting, at the usual location. Adobe Connect link: https://participate.icann.org/ppirt Participant code: 4824695647 Dial-In Phone Numbers: US: +1-719-457-6209 Canada, Calgary: +1 403 407 5793 Canada, Montreal: +1 514 669 5928 Canada, Toronto: +1 647 426 9172 Canada, Vancouver: +1 604 222 7836 Argentina (toll free): 0800 800 1223 Argentina, Buenos Aires: +54 (0) 11 5172 6003 Australia (toll free): 1 800 804 786 Australia, Brisbane: +61 (0) 7 3015 0535 Australia, Melbourne: +61 (0) 3 8687 0553 Australia, Sydney: +61 (0) 2 8017 6064 Austria (toll free): 0800 8866 3413 Austria, Vienna: +43 (0) 1 25302 1785 Bahrain (toll free): 800 04212 Bahrain, Manama: +973 1619 8739 Belarus (toll free): 8 820 0011 0341 Belgium (toll free): 0800 39279 Belgium, Brussels: +32 (0) 2 400 6928 Brazil (toll free): 0800 887 0233 Brazil, Rio de Janeiro: +55 21 4560 0072 Brazil, Sao Paulo: +55 11 4935 7169 Bulgaria (toll free): 00800 111 4950 Bulgaria, Sofia: +359 (0) 2 491 6045 Canada (toll free): 1 855 950 3717 Chile (toll free): 171 800 835 783 Chile, Santiago: +56 (0) 2 2666 0696 China (national): +400 613 8103 China, Beijing: +86 10 5667 0003 China, Shanghai: +86 21 2039 7081 Colombia (toll free): 01 800 755 0102 Colombia, Bogota: +57 1 508 8137 Croatia (toll free): 0800 805 940 Cyprus (toll free): 800 97424 Czech Republic (toll free): 800 701 532 Czech Republic, Prague: +420 225 986 554 Denmark (toll free): 80 70 35 86 Denmark, Copenhagen: +45 32 72 78 10 Egypt (toll free): 0800 000 0593 Estonia (toll free): 800 011 1589 Estonia, Tallinn: +372 622 6551 Fiji (toll free): 00800 3322 Finland (toll free): 0800 772 236 Finland, Helsinki: +358 (0) 9 2310 1677 France (national): 0811 655 100 France (toll free): 0800 946 531 France, Paris: +33 (0) 1 70 37 16 56 Germany (national): 01801 003 899 Germany (toll free): 0800 588 9170 Germany, Frankfurt: +49 (0) 69 2222 10612 Germany, Munich: +49 (0) 89 2030 31207 Greece (toll free): 00800 128 913 Greece, Athens: +30 211 181 3824 Hong Kong: +852 3018 9111 Hong Kong (toll free): 800 901 787 Hungary (toll free): 068 001 9673 Hungary, Budapest: +36 1408 8953 Iceland (toll free): 800 9847 India, Bangalore: +91 (0) 80 6127 6710 India, Chennai: +91 (0)44 6688 6061 India, Delhi: +91 (0) 11 6641 1394 India, Mumbai: +91 (0)22 6187 5028 Indonesia (toll free): 007 803 321 8927 Ireland (national): 1890 907 630 Ireland (toll free): 1800 937 649 Ireland, Dublin: +353 (0) 1 526 9421 Israel (toll free): 1809 213 168 Israel, Tel Aviv: +972 (0)3 721 7943 Italy (toll free): 800 146 094 Italy, Milan: +39 02 3600 8006 Italy, Rome: +39 06 8750 0676 Japan (mobile): 0120 632 611 Japan (toll free): 0120 305 211 Japan, Osaka: +81 (0) 6 4560 2410 Japan, Tokyo: +81 (0) 3 4560 1270 Kazakhstan (toll free): 8800 333 7554 Latvia (toll free): 8000 4418 Latvia, Riga: +371 6601 3627 Lithuania (toll free): 8800 31449 Lithuania, Vilnius: +370 5205 5468 Luxembourg: +352 2088 1749 Luxembourg (toll free): 800 28433 Malaysia (toll free): 1 800 816 152 Malaysia,Kuala Lumpur: +60 (0) 3 7724 8010 Mexico (toll free): 01 800 733 4102 Mexico, Guadalajara: +52 33 4162 4504 Mexico, Mexico City: +52 55 8421 0326 Mexico, Monterrey: +52 81 4162 5648 Morocco (toll free): 0800 091 296 Morocco, Casablanca: +212 (0) 520 48 0022 Netherlands (toll free): 0800 020 2597 Netherlands, Amsterdam: +31 (0) 20 716 8345 New Zealand (toll free): 0800 452 947 New Zealand, Auckland: +64 (0) 9 929 1825 New Zealand, Christchurch: +64 (0) 3 974 2596 New Zealand, Wellington: +64 (0) 4 909 4674 Nigeria, Lagos: +234 1 277 3944 Norway (toll free): 800 56081 Norway, Oslo: +47 21 00 48 15 Panama (toll free): 00800 223 1390 Panama, Panama City: +507 8 335 913 Peru, Lima: +51 (0) 1 700 9571 Philippines (toll free): 1 800 111 013 99 Philippines, Manila: +63 (0)2 395 3426 Poland (toll free): 00 800 121 4356 Poland, Warsaw: +48 22 295 3570 Portugal (toll free): 800 784 442 Portugal, Lisbon: +351 21 316 4093 Qatar (toll free): 00 800 100 491 Romania (toll free): 0800 801 035 Romania, Bucharest: +40 (0) 21 529 3992 Russia (toll free): 8 800 500 9241 Russia, Moscow: +7 495 646 9181 Saudi Arabia (toll free): 800 844 6641 Saudi Arabia (toll free): 800 850 0219 Singapore: +65 6622 1957 Singapore (toll free): 800 616 3192 Slovakia (toll free): 0800 002 002 Slovakia, Bratislava: +421 (0)2 3321 5498 Slovenia (toll free): 0800 81193 Slovenia, Ljubljana: +386 1600 8695 South Africa (toll free): 0800 999 434 South Africa, Johannesburg: +27 (0)11 589 8321 South Korea (toll free): 00798 6136 1454 South Korea, Seoul: +82 (0) 2 6007 0079 Spain (toll free): 900 828 035 Spain, Barcelona: +34 93 800 1946 Spain, Madrid: +34 91 114 6653 Sweden (toll free): 0200 125 588 Sweden, Stockholm: +46 (0) 8 5065 3956 Switzerland (toll free): 0800 740 360 Switzerland, Geneva: +41 (0) 22 595 4795 Switzerland, Zurich: +41 (0) 44 580 7207 Taiwan (toll free): 0800 666 596 Taiwan, Taipei: +886 (0) 2 2650 7329 Thailand (toll free): 001 800 6136 1473 Turkey (toll free): 00800 4488 26642 Turkey, Istanbul: +90 212 375 50 49 UAE (toll free): 8000 3570 2662 UK (03): +44 (0)330 336 6002 UK (toll free): 0800 358 6385 Ukraine (toll free): 0800 500 896 Uruguay (toll free): 0004 019 0152 USA /Canada (toll free): 1-866-398-2885 Venezuela (toll free): 0 800 162 7451 Vietnam (toll free): 1800 9226 Costa Rica (toll free): 800 542 5328 France (national): 0821 231 671 India (toll free): 1800 200 9415 Indonesia, Jakarta: +62 21 2188 9084 Ireland (national): 0818 270 271 Japan (national): 0570 085 744 Serbia (toll free): 0800 190 712 UK (national): 0844 473 5010 UK (national): 0845 545 0015 Venezuela, Caracas: +58 212 720 2164

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