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ICANN News Alert -- ICANN Earns 94 Percent Satisfaction Rate in Annual Third-Party IANA Functions Customer Survey
by ICANN At-Large Staff Dec. 16, 2015

Dec. 16, 2015

[ICANN]<http://www.icann.org/> News Alert https://www.icann.org/news/announcement-2015-12-16-en ________________________________ ICANN Earns 94 Percent Satisfaction Rate in Annual Third-Party IANA Functions Customer Survey 16 December 2015 Today, ICANN announced that 94 percent of IANA functions customers surveyed reported being "satisfied" or "very satisfied" with services they received between September 2014 and August 2015. This score is indicative of sustained satisfaction, as customers awarded ICANN's IANA department with scores of 93 percent in surveys published in 2013 and 2014. View Customer Survey Findings<http://www.iana.org/reports/2015/customer-survey-20151115.pdf> [PDF, 855 KB]. The IANA Functions Customer Survey measures satisfaction across seven performance indicators identified in the 2013 performance standards consultations<https://www.icann.org/resources/pages/2013-2013-02-04-en>. These include documentation quality, process quality, transparency, timeliness, accuracy, reporting and courtesy. In the 2015 survey, the IANA department earned a 98 percent satisfaction rate regarding accuracy, which customers have identified as the most important performance indicator for the past three years. The team received higher scores than in previous years regarding process quality, timeliness and reporting. Additionally, the number of TLD managers requesting routine changes who reported being very satisfied with the accuracy of the service they received increased 10 percent when compared to 2014. These scores are part of a positive trend<https://www.icann.org/news/blog/icann-s-high-standards-recognized-with-indu…> in customers' satisfaction with ICANN's execution of the IANA functions. Since 2013, the number of customers who reported being satisfied with the resolution of their customer service issues increased by 24 percent. While the results of the survey are positive overall, we continue to explore opportunities for improvement. Responses to open-ended questions in the 2015 survey indicate that certain forms customers use to submit requests should be improved and that the IANA department should provide customers with status updates more frequently when managing delegation requests. ICANN intends to examine methods for addressing this feedback in the coming year. ICANN has commissioned Ebiquity, a global media, marketing and reputation consultancy, to administer the survey since its launch in 2013. The survey provides valuable feedback to the IANA department and scores are used as benchmarks against which ICANN can drive process improvements. Individual survey responses remain anonymous to encourage candid feedback, but respondents are segmented according to affiliation to help ICANN better understand the needs of various customer groups. About ICANN ICANN's mission is to ensure a stable, secure and unified global Internet. To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn't have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet's unique identifiers. ICANN doesn't control content on the Internet. It cannot stop spam and it doesn't deal with access to the Internet. But through its coordination role of the Internet's naming system, it does have an important impact on the expansion and evolution of the Internet. For more information please visit: www.icann.org<https://www.icann.org/>.

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IMPORTANT: ALAC Members Requested to Attend At-Large Briefing on CCWG-Accountability 3rd Draft Proposal
by Heidi Ullrich Dec. 16, 2015

Dec. 16, 2015

Dear All, At the request of Alan, all ALAC Members are requested to attend one of the two At-Large Briefing Sessions on the CCWG-Accountability 3rd Draft Proposal. These briefing are particularly important to ALAC Members who have not been following the CCWG-Accountability activities as all ALAC Members will be asked to vote whether or not to approve the ALAC statement on the proposal. There will be an opportunity to ask questions and respond to several poll questions during the briefing. Kind regards, Heidi From: alac-announce-bounces(a)atlarge-lists.icann.org [mailto:alac-announce-bounces@atlarge-lists.icann.org] On Behalf Of ICANN At-Large Staff Sent: Tuesday, December 15, 2015 2:46 AM To: ALAC Announce <alac-announce(a)atlarge-lists.icann.org> Subject: [ALAC-Announce] IMPORTANT Briefing Sessions - At-Large Briefing on CCWG-Accountability 3rd Draft Proposal Importance: High Dear All, On behalf of Alan Greenberg, Chair of the ALAC, we would like to invite you to join an At-Large Briefing on the ALAC Response to the CCWG Accountability 3rd Draft Proposal<https://community.icann.org/x/eLRYAw>. TWO identical briefings have been scheduled to cover most time zones and to maximise participation. ALL ALAC Members and Regional Leaders are encouraged to participate. * Wednesday 16 December 2015 at 22:00 UTC for 120 minutes For other times: http://tinyurl.com/jqn6awh The agenda and call details are available at: https://community.icann.org/x/JI1lAw * Thursday 17 December 2015 at 11:00 UTC for 120 minutes For other times: http://tinyurl.com/qhn8hfr The agenda and call details are available at: https://community.icann.org/x/kI1lAw The presenter will be Alan Greenberg<https://community.icann.org/x/14woAg>, Chair of the ALAC and member of the CCWG<https://community.icann.org/x/IIMHAw>. Adobe Connect: https://icann.adobeconnect.com/atlarge-briefing-session/ French and Spanish interpretation will be provided. Participant Passcodes EN: 1638 ES: 1738 FR: 1838 Dial-in numbers: http://www.adigo.com/icann/ If you require a dial-out please contact At-Large staff at staff(a)atlarge.icann.org<mailto:staff@atlarge.icann.org> with your preferred number. Thank you. Regards, Heidi Ullrich, Silvia Vivanco, Ariel Liang, Gisella Gruber, Nathalie Peregrine, Terri Agnew and Yeşim Nazlar ICANN Policy Staff in support of the At-Large Community E-mail: staff(a)atlarge.icann.org<mailto:staff@atlarge.icann.org> Facebook: www.facebook.com/icann<https://www.facebook.com/icannatlarge>atlarge<https://www.facebook.com/icannatlarge> Twitter: @<https://twitter.com/ICANNAtLarge>ICANNAtLarge<https://twitter.com/ICANNAtLarge> [unknown.png] One World, One Internet

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Civil Society Engagement Approach document
by ICANN At-Large Staff Dec. 16, 2015

Dec. 16, 2015

On behalf of Jean-Jacques Sahel and Adam Peake Dear All Please find attached a clean version if the Civil Society Engagement Approach document. The attached document does not include the comments made on the Google doc, those you can see online. However, we have accepted some of the suggested changes to the text, and other suggestions you will see in square brackets [ ... ] These can be discussed on the call later. On behalf of Jean-Jacques Sahel and Adam Peake Saygilarimla, Regards, Respectueusement, Milena TIMUR EMEA Senior Administrative Assistant, GSE ICANN-Internet Corporation for Assigned Names and Numbers Istanbul Hub Office Hakki Yeten Cad. Selenium Plaza No: 10/C K: 10 34349 Fulya, Istanbul, Turkey Direct line : +90 212 999 62 <tel:%2B90%20212%20999%2062%2028> 41 Mobile: +90 531 306 51 43 Tel.: +90 212 999 62 2<tel:%2B90%20212%20999%2062%2028>2 Email: milena.timur(a)icann.org<mailto:milena.timur@icann.org> Skype: milena.timur.icann Jabber: milena.timur(a)jabber.icann.org<mailto:milena.timur@jabber.icann.org> One World, One Internet [cid:2C3FDFB7-6CE3-4BBB-9352-2A2E6B3A974D]-

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Re: [ALAC-Announce] AGENDA - Civil Society Engagement Approach: Call to discuss Implementation
by Milena Timurcuoglu Dec. 16, 2015

Dec. 16, 2015

Dear All, Please find below the link to the call: Link to Adobe Connect: https://icann.adobeconnect.com/gseemea/ *Upon logging into Adobe Connect, a pop up window will provide you the option to Dial Out to your Phone. Enter your Phone Number* (Remember to change the Country Code if needed). If you wish only audio, click on the ‘Connect Me’ icon or dial in using one of the numbers hereunder: [cid:image002.png@01D13811.5B768AF0] [cid:image003.png@01D13811.5B768AF0] __________________________________________________________________ You're Invited. You've been invited to a GlobalMeet® phone only meeting. Have the meeting call you. Click the Connect Me link below. No need to dial-in. Connect Me <https://go.conferencinghub.com/20sll> Not at your computer? You can join by dialing one of the access numbers below. Mobile: tel://1-719-457-6209,*,,3938083611#<tel://1-719-457-6209,*,,3938083611/> Phone Only Controls: https://go.conferencinghub.com/20sll Primary Access Number: 1-719-457-6209 Guest Passcode: 393 808 3611 Additional Access: USA 1-719-457-6209 Canada, Calgary +1 403 407 5793 Canada, Montreal +1 514 669 5928 Canada, Toronto +1 647 426 9172 Canada, Vancouver +1 604 222 7836 Argentina (toll free) 0800 800 1223 Argentina, Buenos Aires +54 (0) 11 5172 6003 Australia (toll free) 1 800 804 786 Australia, Brisbane +61 (0) 7 3015 0535 Australia, Melbourne +61 (0) 3 8687 0553 Australia, Sydney +61 (0) 2 8017 6064 Austria (toll free) 0800 8866 3413 Austria, Vienna +43 (0) 1 25302 1785 Bahrain (toll free) 800 04212 Bahrain, Manama +973 1619 8739 Belarus (toll free) 8 820 0011 0341 Belgium (toll free) 0800 39279 Belgium, Brussels +32 (0) 2 400 6928 Brazil (toll free) 0800 887 0233 Brazil, Rio de Janeiro +55 21 4560 0072 Brazil, Sao Paulo +55 11 4935 7169 Bulgaria (toll free) 00800 111 4950 Bulgaria, Sofia +359 (0) 2 491 6045 Canada (toll free) 1 855 950 3717 Chile (toll free) 171 800 835 783 Chile, Santiago +56 (0) 2 2666 0696 China (national) +400 613 8103 China, Beijing +86 10 5667 0003 China, Shanghai +86 21 2039 7081 Colombia (toll free) 01 800 755 0102 Colombia, Bogota +57 1 508 8137 Costa Rica (toll free) 800 542 5328 Croatia (toll free) 0800 805 940 Cyprus (toll free) 800 97424 Czech Republic (toll free) 800 701 532 Czech Republic, Prague +420 225 986 554 Denmark (toll free) 80 70 35 86 Denmark, Copenhagen +45 32 72 78 10 Egypt (toll free) 0800 000 0593 Estonia (toll free) 800 011 1589 Estonia, Tallinn +372 622 6551 Fiji (toll free) 00800 3322 Finland (toll free) 0800 772 236 Finland, Helsinki +358 (0) 9 2310 1677 France (national) 0811 655 100 France (toll free) 0800 946 531 France, Paris +33 (0) 1 70 37 16 56 Germany (national) 01801 003 899 Germany (toll free) 0800 588 9170 Germany, Frankfurt +49 (0) 69 2222 10612 Germany, Munich +49 (0) 89 2030 31207 Greece (toll free) 00800 128 913 Greece, Athens +30 211 181 3824 Hong Kong +852 3018 9111 Hong Kong (toll free) 800 901 787 Hungary (toll free) 068 001 9673 Hungary, Budapest +36 1408 8953 Iceland (toll free) 800 9847 India (toll free) 000 800 1008 367 India, Bangalore +91 (0) 80 6127 6710 India, Chennai +91 (0)44 6688 6061 India, Delhi +91 (0) 11 6641 1394 India, Mumbai +91 (0)22 6187 5028 Indonesia (toll free) 007 803 321 8927 Ireland (national) 1890 907 630 Ireland (toll free) 1800 937 649 Ireland, Dublin +353 (0) 1 526 9421 Israel (toll free) 1809 213 168 Israel, Tel Aviv +972 (0)3 721 7943 Italy (toll free) 800 146 094 Italy, Milan +39 02 3600 8006 Italy, Rome +39 06 8750 0676 Japan (mobile) 0120 632 611 Japan (toll free) 0120 305 211 Japan, Chiba +81 (0) 43 321 6881 Japan, Fukuoka +81 (0) 92 290 6881 Japan, Hiroshima +81 (0) 82 558 6881 Japan, Nagoya +81 (0) 52 850 6881 Japan, Osaka +81 (0) 6 4560 2410 Japan, Sapporo +81 (0) 11 234 6881 Japan, Sendai +81 (0) 22 708 6881 Japan, Shizuoka +81 (0) 54 902 6881 Japan, Tachikawa +81 (0) 42 841 6881 Japan, Tokyo +81 (0) 3 4560 1270 Japan, Toyama +81 (0) 76 408 6881 Japan, Urawa +81 (0) 48 698 6881 Japan, Yokohama +81 (0) 45 677 6881 Kazakhstan (toll free) 8800 333 7554 Latvia (toll free) 8000 4418 Latvia, Riga +371 6601 3627 Lithuania (toll free) 8800 31449 Lithuania, Vilnius +370 5205 5468 Luxembourg +352 2088 1749 Luxembourg (toll free) 800 28433 Malaysia (toll free) 1 800 816 152 Malaysia,Kuala Lumpur +60 (0) 3 7724 8010 Mexico (toll free) 01 800 733 4102 Mexico, Guadalajara +52 33 4162 4504 Mexico, Mexico City +52 55 8421 0326 Mexico, Monterrey +52 81 4162 5648 Morocco (toll free) 0800 091 296 Morocco, Casablanca +212 (0) 520 48 0022 Netherlands (toll free) 0800 020 2597 Netherlands, Amsterdam +31 (0) 20 716 8345 New Zealand (toll free) 0800 452 947 New Zealand, Auckland +64 (0) 9 929 1825 New Zealand, Christchurch +64 (0) 3 974 2596 New Zealand, Wellington +64 (0) 4 909 4674 Nigeria, Lagos +234 1 277 3944 Norway (toll free) 800 56081 Norway, Oslo +47 21 00 48 15 Panama (toll free) 00800 223 1390 Panama, Panama City +507 8 335 913 Peru, Lima +51 (0) 1 700 9571 Philippines (toll free) 1 800 111 013 99 Philippines, Manila +63 (0)2 395 3426 Poland (toll free) 00 800 121 4356 Poland, Warsaw +48 22 295 3570 Portugal (toll free) 800 784 442 Portugal, Lisbon +351 21 316 4093 Qatar (toll free) 00 800 100 491 Romania (toll free) 0800 801 035 Romania, Bucharest +40 (0) 21 529 3992 Russia (toll free) 8 800 500 9241 Russia, Moscow +7 495 646 9181 Saudi Arabia (toll free) 800 844 6641 Saudi Arabia (toll free) 800 850 0219 Serbia (toll free) 0800 190 712 Singapore +65 6622 1957 Singapore (toll free) 800 616 3192 Slovakia (toll free) 0800 002 002 Slovakia, Bratislava +421 (0)2 3321 5498 Slovenia (toll free) 0800 81193 Slovenia, Ljubljana +386 1600 8695 South Africa (toll free) 0800 999 434 South Africa, Johannesburg +27 (0)11 589 8321 South Korea (toll free) 00798 6136 1454 South Korea, Seoul +82 (0) 2 6007 0079 Spain (toll free) 900 828 035 Spain, Barcelona +34 93 800 1946 Spain, Madrid +34 91 114 6653 Sweden (toll free) 0200 125 588 Sweden, Stockholm +46 (0) 8 5065 3956 Switzerland (toll free) 0800 740 360 Switzerland, Geneva +41 (0) 22 595 4795 Switzerland, Zurich +41 (0) 44 580 7207 Taiwan (toll free) 0800 666 596 Taiwan, Taipei +886 (0) 2 2650 7329 Thailand (toll free) 001 800 6136 1473 Turkey (toll free) 00800 4488 26642 Turkey, Istanbul +90 212 375 50 49 UAE (toll free) 8000 3570 2662 UK (03) +44 (0)330 336 6002 UK (national) 0844 581 8062 UK (national) 0845 351 2782 UK (toll free) 0800 358 6385 Ukraine (toll free) 0800 500 896 Uruguay (toll free) 0004 019 0152 USA /Canada (toll free) 1-866-398-2885 Venezuela (toll free) 0 800 162 7451 Venezuela, Caracas +58 212 720 2164 Vietnam (toll free) 1800 9226 Questions? Go to GlobalMeet Support<http://community.globalmeet.com/> © Premiere Global Services, Inc. and/or its affiliates | PGi Saygılarımla, Regards, Respectueusement, Milena TIMUR EMEA Senior Administrative Assistant, GSE ICANN-Internet Corporation for Assigned Names and Numbers Istanbul Hub Office Hakki Yeten Cad. Selenium Plaza No: 10/C K: 10 34349 Fulya, Istanbul, Turkey Direct line : +90 212 999 62 <tel:%2B90%20212%20999%2062%2028> 41 Mobile: +90 531 306 51 43 Tel.: +90 212 999 62 2<tel:%2B90%20212%20999%2062%2028>2 Email: milena.timur(a)icann.org<mailto:milena.timur@icann.org> Skype: milena.timur.icann Jabber: milena.timur(a)jabber.icann.org<mailto:milena.timur@jabber.icann.org> One World, One Internet [cid:2C3FDFB7-6CE3-4BBB-9352-2A2E6B3A974D]— From: Daniel Nanghaka [mailto:daniel.nanghaka@isoc.ug] Sent: Wednesday, December 16, 2015 2:49 PM To: Milena Timurcuoglu <milena.timur(a)icann.org> Cc: ncuc-discuss(a)lists.ncuc.org; npoc-discuss(a)icann.org; NCSG-DISCUSS(a)LISTSERV.SYR.ED; alac-announce(a)atlarge-lists.icann.org; Jean-Jacques Sahel <jean-jacques.sahel(a)icann.org>; Adam Peake <adam.peake(a)icann.org>; Renate DeWulf <renate.dewulf(a)icann.org>; murraymckercher(a)gmail.com; Maryam Bakoshi <maryam.bakoshi(a)icann.org>; murray_mckercher(a)yahoo.com; Balleste, Roy <rballeste(a)stu.edu>; sandra hoferichter <info(a)hoferichter.eu>; Roberto Gaetano <roberto_gaetano(a)hotmail.com>; David Olive <david.olive(a)icann.org>; Heidi Ullrich <Heidi.Ullrich(a)icann.org>; Mueller, Milton L <milton(a)gatech.edu>; Vanda Scartezini <vanda(a)scartezini.org>; Seth M Reiss <seth.reiss(a)lex-ip.com>; Maritza Y. Aguero Minano <myaguero(a)msn.com>; Jesse Drew <jdrew(a)ucdavis.edu>; Alyssa Mih <alyssamihai(a)hotmail.com>; Karen Mulberry <karen.mulberry(a)icann.org>; Narelle Clark <narelle.clark(a)accan.org.au>; Mahmoud Lattouf <mlattouf(a)agip.com>; Nathalie Peregrine <nathalie.peregrine(a)icann.org>; Samson Yoseph Esayas <s.y.esayas(a)jus.uio.no>; Alberto Soto <asoto(a)ibero-americano.org>; sebastien(a)bachollet.com; Bev Collins <bev(a)pcna.ca>; Terri Agnew <terri.agnew(a)icann.org>; Christoph Bruch <christoph.bruch(a)oa.helmholtz.de>; Gisella Gruber <Gisella.Gruber(a)icann.org>; Silvia Vivanco <silvia.vivanco(a)icann.org>; Calderaro, Andrea <Andrea.Calderaro(a)eui.eu> Subject: Re: [ALAC-Announce] AGENDA - Civil Society Engagement Approach: Call to discuss Implementation what is the link to the call? Daniel Nanghaka ALAC Sub-Committee on Outreach and Engagement – Co-chair from AFRALO ISOC Uganda Chapter Tel: +256 772 898298 On 16 December 2015 at 13:50, Milena Timurcuoglu <milena.timur(a)icann.org<mailto:milena.timur@icann.org>> wrote: Dear All Please find attached the agenda of today’s “Civil Society Engagement Approach: Call to discuss Implementation” Saygılarımla, Regards, Respectueusement, Milena TIMUR EMEA Senior Administrative Assistant, GSE ICANN-Internet Corporation for Assigned Names and Numbers Istanbul Hub Office Hakki Yeten Cad. Selenium Plaza No: 10/C K: 10 34349 Fulya, Istanbul, Turkey Direct line : +90 212 999 62 <tel:%2B90%20212%20999%2062%2028> 41 Mobile: +90 531 306 51 43<tel:%2B90%20531%20306%2051%2043> Tel.: +90 212 999 62 2<tel:%2B90%20212%20999%2062%2028>2 Email: milena.timur(a)icann.org<mailto:milena.timur@icann.org> Skype: milena.timur.icann Jabber: milena.timur(a)jabber.icann.org<mailto:milena.timur@jabber.icann.org> One World, One Internet [cid:2C3FDFB7-6CE3-4BBB-9352-2A2E6B3A974D]— _______________________________________________ ALAC-Announce mailing list ALAC-Announce(a)atlarge-lists.icann.org<mailto:ALAC-Announce@atlarge-lists.icann.org> https://atlarge-lists.icann.org/mailman/listinfo/alac-announce At-Large Official Site: http://www.atlarge.icann.org

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IMPORTANT Reminder - Civil Society Engagement Approach: Call to discuss Implementation
by ICANN At-Large Staff Dec. 16, 2015

Dec. 16, 2015

On behalf of Jean-Jacques Sahel and Adam Peake Dear All, Please find below participation details for Civil Society Engagement Approach: Call to discuss Implementation on Wednesday 16 Dec 2015 at 14:00 UTC This call is for ICANN Staff and the community to start planning together joint activities and other deliverables such as new content production for the coming months, under the new civil society engagement approach. Agenda: Civil Society Engagement Approach: Call to discuss Implementation 14:00 to 15:00 UTC, December 16 Draft Engagement Approach:https://docs.google.com/document/d/1xC5pxWr4uzkU_Uoi3guGFEFrP9LHYk… 1. Introduction: summary of the strategic approach and where we stand 2. Content development * current civil society generated content * proposals for tailored content and communications 3. Civil society in ICANN: distinguish between missions 4. Engagement activities and shared events calendar 5. Capacity Building 6. Next Steps 7. AOB / Questions This call will be in English only. Thank you. Regards, Jean-Jacques Sahel & Adam Peake ----------------------------------------------------------------------------------------------------------------------------------------------- Link to Adobe Connect: https://icann.adobeconnect.com/gseemea/ *Upon logging into Adobe Connect, a pop up window will provide you the option to Dial Out to your Phone. Enter your Phone Number* (Remember to change the Country Code if needed). If you wish only audio, click on the ‘Connect Me’ icon or dial in using one of the numbers hereunder: __________________________________________ You're Invited. You've been invited to a GlobalMeet® phone only meeting. Have the meeting call you. Click the Connect Me link below. No need to dial-in. Connect Me<https://go.conferencinghub.com/20sll> Not at your computer? You can join by dialing one of the access numbers below. Mobile: tel://1-719-457-6209,*,,3938083611#<tel://1-719-457-6209,*,,3938083611/> Phone Only Controls: https://go.conferencinghub.com/20sll Primary Access Number: 1-719-457-6209 Guest Passcode: 393 808 3611 Additional Access: USA 1-719-457-6209 Canada, Calgary +1 403 407 5793 Canada, Montreal +1 514 669 5928 Canada, Toronto +1 647 426 9172 Canada, Vancouver +1 604 222 7836 Argentina (toll free) 0800 800 1223 Argentina, Buenos Aires +54 (0) 11 5172 6003 Australia (toll free) 1 800 804 786 Australia, Brisbane +61 (0) 7 3015 0535 Australia, Melbourne +61 (0) 3 8687 0553 Australia, Sydney +61 (0) 2 8017 6064 Austria (toll free) 0800 8866 3413 Austria, Vienna +43 (0) 1 25302 1785 Bahrain (toll free) 800 04212 Bahrain, Manama +973 1619 8739 Belarus (toll free) 8 820 0011 0341 Belgium (toll free) 0800 39279 Belgium, Brussels +32 (0) 2 400 6928 Brazil (toll free) 0800 887 0233 Brazil, Rio de Janeiro +55 21 4560 0072 Brazil, Sao Paulo +55 11 4935 7169 Bulgaria (toll free) 00800 111 4950 Bulgaria, Sofia +359 (0) 2 491 6045 Canada (toll free) 1 855 950 3717 Chile (toll free) 171 800 835 783 Chile, Santiago +56 (0) 2 2666 0696 China (national) +400 613 8103 China, Beijing +86 10 5667 0003 China, Shanghai +86 21 2039 7081 Colombia (toll free) 01 800 755 0102 Colombia, Bogota +57 1 508 8137 Costa Rica (toll free) 800 542 5328 Croatia (toll free) 0800 805 940 Cyprus (toll free) 800 97424 Czech Republic (toll free) 800 701 532 Czech Republic, Prague +420 225 986 554 Denmark (toll free) 80 70 35 86 Denmark, Copenhagen +45 32 72 78 10 Egypt (toll free) 0800 000 0593 Estonia (toll free) 800 011 1589 Estonia, Tallinn +372 622 6551 Fiji (toll free) 00800 3322 Finland (toll free) 0800 772 236 Finland, Helsinki +358 (0) 9 2310 1677 France (national) 0811 655 100 France (toll free) 0800 946 531 France, Paris +33 (0) 1 70 37 16 56 Germany (national) 01801 003 899 Germany (toll free) 0800 588 9170 Germany, Frankfurt +49 (0) 69 2222 10612 Germany, Munich +49 (0) 89 2030 31207 Greece (toll free) 00800 128 913 Greece, Athens +30 211 181 3824 Hong Kong +852 3018 9111 Hong Kong (toll free) 800 901 787 Hungary (toll free) 068 001 9673 Hungary, Budapest +36 1408 8953 Iceland (toll free) 800 9847 India (toll free) 000 800 1008 367 India, Bangalore +91 (0) 80 6127 6710 India, Chennai +91 (0)44 6688 6061 India, Delhi +91 (0) 11 6641 1394 India, Mumbai +91 (0)22 6187 5028 Indonesia (toll free) 007 803 321 8927 Ireland (national) 1890 907 630 Ireland (toll free) 1800 937 649 Ireland, Dublin +353 (0) 1 526 9421 Israel (toll free) 1809 213 168 Israel, Tel Aviv +972 (0)3 721 7943 Italy (toll free) 800 146 094 Italy, Milan +39 02 3600 8006 Italy, Rome +39 06 8750 0676 Japan (mobile) 0120 632 611 Japan (toll free) 0120 305 211 Japan, Chiba +81 (0) 43 321 6881 Japan, Fukuoka +81 (0) 92 290 6881 Japan, Hiroshima +81 (0) 82 558 6881 Japan, Nagoya +81 (0) 52 850 6881 Japan, Osaka +81 (0) 6 4560 2410 Japan, Sapporo +81 (0) 11 234 6881 Japan, Sendai +81 (0) 22 708 6881 Japan, Shizuoka +81 (0) 54 902 6881 Japan, Tachikawa +81 (0) 42 841 6881 Japan, Tokyo +81 (0) 3 4560 1270 Japan, Toyama +81 (0) 76 408 6881 Japan, Urawa +81 (0) 48 698 6881 Japan, Yokohama +81 (0) 45 677 6881 Kazakhstan (toll free) 8800 333 7554 Latvia (toll free) 8000 4418 Latvia, Riga +371 6601 3627 Lithuania (toll free) 8800 31449 Lithuania, Vilnius +370 5205 5468 Luxembourg +352 2088 1749 Luxembourg (toll free) 800 28433 Malaysia (toll free) 1 800 816 152 Malaysia,Kuala Lumpur +60 (0) 3 7724 8010 Mexico (toll free) 01 800 733 4102 Mexico, Guadalajara +52 33 4162 4504 Mexico, Mexico City +52 55 8421 0326 Mexico, Monterrey +52 81 4162 5648 Morocco (toll free) 0800 091 296 Morocco, Casablanca +212 (0) 520 48 0022 Netherlands (toll free) 0800 020 2597 Netherlands, Amsterdam +31 (0) 20 716 8345 New Zealand (toll free) 0800 452 947 New Zealand, Auckland +64 (0) 9 929 1825 New Zealand, Christchurch +64 (0) 3 974 2596 New Zealand, Wellington +64 (0) 4 909 4674 Nigeria, Lagos +234 1 277 3944 Norway (toll free) 800 56081 Norway, Oslo +47 21 00 48 15 Panama (toll free) 00800 223 1390 Panama, Panama City +507 8 335 913 Peru, Lima +51 (0) 1 700 9571 Philippines (toll free) 1 800 111 013 99 Philippines, Manila +63 (0)2 395 3426 Poland (toll free) 00 800 121 4356 Poland, Warsaw +48 22 295 3570 Portugal (toll free) 800 784 442 Portugal, Lisbon +351 21 316 4093 Qatar (toll free) 00 800 100 491 Romania (toll free) 0800 801 035 Romania, Bucharest +40 (0) 21 529 3992 Russia (toll free) 8 800 500 9241 Russia, Moscow +7 495 646 9181 Saudi Arabia (toll free) 800 844 6641 Saudi Arabia (toll free) 800 850 0219 Serbia (toll free) 0800 190 712 Singapore +65 6622 1957 Singapore (toll free) 800 616 3192 Slovakia (toll free) 0800 002 002 Slovakia, Bratislava +421 (0)2 3321 5498 Slovenia (toll free) 0800 81193 Slovenia, Ljubljana +386 1600 8695 South Africa (toll free) 0800 999 434 South Africa, Johannesburg +27 (0)11 589 8321 South Korea (toll free) 00798 6136 1454 South Korea, Seoul +82 (0) 2 6007 0079 Spain (toll free) 900 828 035 Spain, Barcelona +34 93 800 1946 Spain, Madrid +34 91 114 6653 Sweden (toll free) 0200 125 588 Sweden, Stockholm +46 (0) 8 5065 3956 Switzerland (toll free) 0800 740 360 Switzerland, Geneva +41 (0) 22 595 4795 Switzerland, Zurich +41 (0) 44 580 7207 Taiwan (toll free) 0800 666 596 Taiwan, Taipei +886 (0) 2 2650 7329 Thailand (toll free) 001 800 6136 1473 Turkey (toll free) 00800 4488 26642 Turkey, Istanbul +90 212 375 50 49 UAE (toll free) 8000 3570 2662 UK (03) +44 (0)330 336 6002 UK (national) 0844 581 8062 UK (national) 0845 351 2782 UK (toll free) 0800 358 6385 Ukraine (toll free) 0800 500 896 Uruguay (toll free) 0004 019 0152 USA /Canada (toll free) 1-866-398-2885 Venezuela (toll free) 0 800 162 7451 Venezuela, Caracas +58 212 720 2164 Vietnam (toll free) 1800 9226 Questions? Go to GlobalMeet Support<http://community.globalmeet.com/> Sent on behalf of: Milena TIMUR EMEA Senior Administrative Assistant, GSE ICANN-Internet Corporation for Assigned Names and Numbers Istanbul Hub Office Hakki Yeten Cad. Selenium Plaza No: 10/C K: 10 34349 Fulya, Istanbul, Turkey Direct line : +90 212 999 62 <tel:%2B90%20212%20999%2062%2028> 41 Mobile: +90 531 306 51 43 Tel.: +90 212 999 62 2<tel:%2B90%20212%20999%2062%2028>2 Email: milena.timur(a)icann.org<mailto:milena.timur@icann.org> Skype: milena.timur.icann Jabber: milena.timur(a)jabber.icann.org<mailto:milena.timur@jabber.icann.org>

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AGENDA - Civil Society Engagement Approach: Call to discuss Implementation
by Milena Timurcuoglu Dec. 16, 2015

Dec. 16, 2015

Dear All Please find attached the agenda of today's "Civil Society Engagement Approach: Call to discuss Implementation" Saygılarımla, Regards, Respectueusement, Milena TIMUR EMEA Senior Administrative Assistant, GSE ICANN-Internet Corporation for Assigned Names and Numbers Istanbul Hub Office Hakki Yeten Cad. Selenium Plaza No: 10/C K: 10 34349 Fulya, Istanbul, Turkey Direct line : +90 212 999 62 <tel:%2B90%20212%20999%2062%2028> 41 Mobile: +90 531 306 51 43 Tel.: +90 212 999 62 2<tel:%2B90%20212%20999%2062%2028>2 Email: milena.timur(a)icann.org<mailto:milena.timur@icann.org> Skype: milena.timur.icann Jabber: milena.timur(a)jabber.icann.org<mailto:milena.timur@jabber.icann.org> One World, One Internet [cid:2C3FDFB7-6CE3-4BBB-9352-2A2E6B3A974D]-

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UPDATE 2 / GNSO and At-Large calls - week of 14 December- 18 December 2015
by ICANN At-Large Staff Dec. 16, 2015

Dec. 16, 2015

Hello All, Please find below the list of At-Large and GNSO WG meetings in which At-Large members are participants for the week of 14 December - 18 December 2015 Update 2: Wednesday added: 22:00 UTC: At-Large Briefing on the ALAC Response to the CCWG Accountability 3rd Draft Proposal https://community.icann.org/x/JI1lAw Thursday added: 11:00 UTC: At-Large Briefing on the ALAC Response to the CCWG Accountability 3rd Draft Proposal https://community.icann.org/x/kI1lAw Updates will follow as Doodles close. Monday 14 December 2015 15:00 UTC: At-Large Technology Taskforce https://community.icann.org/x/0ohlAw 18:00 UTC ALAC Subcommittee on Outreach and Engagement https://community.icann.org/x/_YNlAw 20:00 UTC At-Large NARALO Monthly Teleconference https://community.icann.org/x/9LlYAw Tuesday 15 December 2015 06:00 UTC: CCWG on Enhancing ICANN Accountability https://community.icann.org/x/ogDxAg 16:00 UTC: CWG IANA Meeting https://community.icann.org/x/37fhAg 19:00 UTC; At-Large EURALO Monthly Teleconference https://community.icann.org/x/7b9YAw 20:30 UTC: At-Large Ad-hoc WG on IANA Transition & ICANN Accountability: https://community.icann.org/x/qIxlAw 22:00 UTC: ALAC Leadership Team (ALT) Mid-Monthly Meeting: https://community.icann.org/x/rItlAw Wednesday 16 December 2015 17:00UTC: GNSO IGO-INGO Access to Curative Rights Protection Mechanisms WG: https://community.icann.org/x/37rhAg 20:00 UTC: CCWG on Enhancing ICANN Accountability Webinar https://community.icann.org/x/ogDxAg 22:00 UTC: At-Large Briefing on the ALAC Response to the CCWG Accountability 3rd Draft Proposal https://community.icann.org/x/JI1lAw Thursday 17 December 2015 06:00 UTC: At-Large APRALO Monthly Teleconference https://community.icann.org/x/ZsBYAw 11:00 UTC: At-Large Briefing on the ALAC Response to the CCWG Accountability 3rd Draft Proposal https://community.icann.org/x/kI1lAw 23:00 UTC: At-Large LACRALO GSE Capacity Building Webinar - IANA Transition Update (Intermediate Level) https://community.icann.org/x/4odlAw Friday 18 December 2015 None Please confirm your dial-out requests For GNSO calls: GNSO Secretariats gnso-secs(a)icann.org<mailto:gnso-secs@icann.org> For At-Large calls:staff@atlarge.icann.org<mailto:staff@atlarge.icann.org> For CWG IANA Stewardship Brenda.Brewer(a)icann.org<mailto:Brenda.brewer@icann.org> For CCWG on Enhancing ICANN Accountability:acct-staff@icann.org<mailto:acct-staff@icann.org> For CCWG-IG renate.dewulf(a)icann.org<mailto:renate.dewulf@icann.org> Thank you. [unknown.png]

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REMINDER OF CALL FOR PARTICIPANTS: FBSC Call For Participants and Reconfirmation of Current Participants
by ICANN At-Large Staff Dec. 16, 2015

Dec. 16, 2015

Dear All, Please note that the deadline for non-voting Participants in the Finance and Budget Sub-Committee (FBSC) is tomorrow, 16 December. All current Participants should re-confirm your interest in remaining on the FBSC as a Participant by informing At-Large Staff by tomorrow. If you are interested in becoming a new Participant, please inform At-Large staff by Wednesday, 16 December. Participants who have informed staff have been noted on the FBSC Workspace(see: https://community.icann.org/display/atlarge/ALAC+Subcommittee+on+Finance+an… ) and added to the FBSC mailing list. Kind regards, Heidi Ullrich, Silvia Vivanco, Ariel Liang, Gisella Gruber, Nathalie Peregrine, Terri Agnew and Yesim Nazlar ICANN Policy Staff in support of the At-Large Community E-mail: staff(a)atlarge.icann.org<mailto:staff@atlarge.icann.org> Facebook: www.facebook.com/icann<https://www.facebook.com/icannatlarge>atlarge<https://www.facebook.com/icannatlarge> Twitter: @<https://twitter.com/ICANNAtLarge>ICANNAtLarge<https://twitter.com/ICANNAtLarge> [unknown.png] From: ICANN At-Large Staff Sent: Thursday, December 10, 2015 9:42 AM To: 'alac-announce(a)atlarge-lists.icann.org' <alac-announce(a)atlarge-lists.icann.org> Cc: Alan Greenberg (alan.greenberg(a)mcgill.ca) <alan.greenberg(a)mcgill.ca>; ICANN At-Large Staff (staff(a)atlarge.icann.org) <staff(a)atlarge.icann.org> Subject: CALL FOR PARTICIPANTS: FBSC Call For Participants and Reconfirmation of Current Participants Dear All, The ALAC and RALO Members of the Finance and Budget Sub-Committee (FBSC) have now been identified. They have been noted on the FBSC Workspace (see: https://community.icann.org/display/atlarge/ALAC+Subcommittee+on+Finance+an… ). Under the request of Alan Greenberg, Chair of the ALAC and ALAC Finance and Budget Sub-Committee (FBSC<https://community.icann.org/display/atlarge/ALAC+Subcommittee+on+Finance+an…>), staff are now issuing a call for non-voting Participants. The tasks of the FBSC include but are not limited to: - Coordination of the annual additional Budget Requests from the ALAC and the RALOs that will be filed to go into the yearly ICANN budget - Drafting of any Statement regarding the ICANN Budget Process - Drafting of any Statement regarding the ICANN Strategic Process - Drafting of any Statement regarding ICANN's Operating plan - Issues involving Constituency Travel Budgets Participants will have all the rights of a Member of the FBSC unless a vote is called for. The work of the FBSC will work by consensus whenever possible. All current Participants should re-confirm your interest in remaining on the FBSC as a Participant by informing At-Large Staff by Wednesday, 16 December. If you are interested in becoming a new Participant, please inform At-Large staff by Wednesday, 16 December. A Doodle for the next FBSC call will be sent shortly. Participants are welcome to join the call regardless of whether they have participated in the Doodle. Kind regards, Heidi Ullrich, Silvia Vivanco, Ariel Liang, Gisella Gruber, Nathalie Peregrine, Terri Agnew and Yesim Nazlar ICANN Policy Staff in support of the At-Large Community E-mail: staff(a)atlarge.icann.org<mailto:staff@atlarge.icann.org> Facebook: www.facebook.com/icann<https://www.facebook.com/icannatlarge>atlarge<https://www.facebook.com/icannatlarge> Twitter: @<https://twitter.com/ICANNAtLarge>ICANNAtLarge<https://twitter.com/ICANNAtLarge> [unknown.png]

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VOTE ANNOUNCEMENT - (229) ISOC RD
by staff＠atlarge.icann.org Dec. 15, 2015

Dec. 15, 2015

Dear All, The regional advice from LACRALO regarding ALS Applicant (229) ISOC RD has been received. The ALAC has decided to conduct a vote on whether to accept the regional advice. The following question has been posed to the ALAC: ***** Question: Does the ALAC wish to accreditate ISOC RD? The regional advice was to accept the application. ***** Please note that this vote, for ALAC members only, will be open from 15 December 2015 23:59 UTC until 22 December 2015 23:59 UTC. Regards, Heidi Ullrich, Silvia Vivanco, Ariel Liang, Gisella Gruber, Nathalie Peregrine, Terri Agnew and Yesim Nazlar ICANN Policy Staff in support of ALAC E-mail: staff(a)atlarge.icann.org Facebook: www.facebook.com/icann <https://www.facebook.com/icannatlarge> atlarge <https://www.facebook.com/icannatlarge> Twitter: @ <https://twitter.com/ICANNAtLarge> ICANNAtLarge <https://twitter.com/ICANNAtLarge>

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ICANN News Alert -- Meet The NextGen@ICANN55 Marrakech Members
by ICANN At-Large Staff Dec. 15, 2015

Dec. 15, 2015

[ICANN]<http://www.icann.org/> News Alert https://www.icann.org/news/blog/meet-the-nextgen-icann55-marrakech-members ________________________________ Meet The NextGen@ICANN55 Marrakech Members Author: Jeffrey Dunn 14 December 2015 [https://www.icann.org/uploads/blog_article/image/7097/nextgen-icann-marrake…]<https://www.icann.org/uploads/blog_article/image/7097/nextgen-icann-marrake…> ICANN's Development and Public Responsibility Department (DPRD) is pleased to announce the newest group of admitted members to the popular NextGen@ICANN program<https://www.icann.org/development-and-public-responsibility/nextgen>. Started just over one year ago, this program has quickly grown and become one of the most exciting opportunities for members of the next generation of Internet users to get involved with ICANN and the global Internet community. The NextGen@ICANN program saw 85 applications. Of those applicants, the NextGen Selection Committee chose 30 applicants to invite to the program. The Committee also selected two NextGen@ICANN Ambassadors, previous NextGen@ICANN members who will be on hand to help facilitate the program and provide a link to previous programs. Meet The NextGen@ICANN55 Members Please join us in congratulating the following applicants. Names are in alphabetical order. * Amal Al-Saqqaf - Yemen * Huthaifa Albustanji - Jordan * Abdeldjalil Aware - Chad * Chenai Chair - South Africa * Mark Datysgeld* - Brazil * Khouloud Dawahi - Tunisia * Farid El Hajim - Morocco * Mohammadali Gharghi - Iran * Kembabazi Gloria - Uganda * Mubashir Hassan - Pakistan * Ahlem Ismail - Tunisia * Matías Jackson* - Uruguay * Sellina Kapondera - Malawi * Hani Kassim - Djibouti * Ephraim Kenyanito - Kenya * Ihtisham Khalid - Pakistan * Sarah Kiden - Uganda * Josephat Kilonzo - Kenya * Zeinab Mohamed - Sudan * Maryanne Muriuki - Kenya * Njeri Mwathi - Kenya * Bulanda Nkhowani - South Africa * Sheilla Nyeko - Uganda * Oyewole Oginni - Cameroon * Elizabeth Orembo - Kenya * Adeel Sadiq - Pakistan * Anass Sedrati - Morocco * Jawad Tanveer - Pakistan * Malick Tapsoba - Burkina Faso * June Okal Tessy - Kenya * Joyce Wandeka - Uganda * Seqqat Yasmine - Morocco *NextGen@ICANN Ambassador(s) About The NextGen Selection Committee In an effort to ensure a high level of accountability, transparency, and fairness the committee is comprised of men, women, community members, business leaders, staff, and former NextGen members. The DPRD would like to personally thank each of them for volunteering their time to help identify the next group of NextGen@ICANN members. Please contact nextgen(a)icann.org<mailto:nextgen@icann.org> if you're interested in being on the Selection Committee in the future. * Manal Ismael [learn more<http://icannwiki.com/Manal_Ismail>] * Pierre Dandjinou [learn more<http://icannwiki.com/Pierre_Dandjinou>] * Baher Esmat [learn more<http://icannwiki.com/Baher_Esmat>] * Aziz Hilali [learn more<http://icannwiki.com/Aziz_Hilali>] * Tijani Ben Jemaa [learn more<http://icannwiki.com/Tijani_Ben_Jemaa>] * Fatimata Seye Sylla [learn more<http://icannwiki.com/Fatimata_Seye_Sylla>] * Sofia Guerfali [learn more<https://www.linkedin.com/in/sofia-guerfali-6b54a753>] * Hadja Fatimata Ouattara Sanon [learn more<http://icannwiki.com/Hadja_Ouattara>] * Samah Znati [learn more<https://www.linkedin.com/in/samah-znati-4183a134>] About The NextGen@ICANN Program As part of the Development and Public Responsibility Department<https://www.icann.org/development-and-public-responsibility>'s (DPRD) ongoing work to support the next generation of Internet users, the NextGen@ICANN program has been formalized as a staple DPRD initiative to engage regionally based undergraduate and graduate students at ICANN meetings, and introduce them to ICANN through guided programming. The NextGen@ICANN program was initially organized at ICANN49 in Singapore with DotAsia and NetMission and has been successfully replicated at several other ICANN Meetings by our Department. The application for the NextGen@ICANN program at ICANN56 in Panama City will be live January 2016 on the NextGen@ICANN page<https://www.icann.org/development-and-public-responsibility/nextgen>. More information about the program is available on that application link. Questions and comments can be directed to nextgen(a)icann.org<mailto:nextgen@icann.org> anytime.

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