March 2017 - Accountability-Cross-Community

Krista Papac Named as ICANN Complaints Officer
by Karen Mulberry March 10, 2017

March 10, 2017

Krista Papac Named as ICANN Complaints Officer https://www.icann.org/news/announcement-2017-03-10-en 10 March 2017 – The Internet Corporation for Assigned Names and Numbers (ICANN) today announced that Krista Papac, Director of Registry Services and Engagement for ICANN's Global Domains Division, has been named as ICANN's Complaints Officer. "The Complaints Officer is an important new function within ICANN to help improve the ICANNorganization," said CEO Göran Marby. "Krista is a long-time contributor to the ICANN organization and multistakeholder community. She is widely respected by her colleagues across the organization and has built extensive relationships with members of the community. I could not be happier with a candidate to fill this important role." The Complaints Office will provide a centralized mechanism to track complaints received about the ICANN organization and is an additional way for the ICANN organization to be accountable for and transparent about its performance. The Complaints Officer will work with ICANN's various internal complaints processes to assist improvements and collect data about complaints received across the organization. The Complaints Officer will help ensure that any complaints about systemic issues or concerns about the organization are heard, reviewed, analyzed and resolved as openly as appropriate. ICANN receives complaints through the Ombudsman, Reconsideration Requests and Independent Review Process filings and through various ICANN functions such as Contractual Compliance. All of these mechanisms and functions will remain the same and are not affected by this additional accountability process. "I am honored to take on this new role for ICANN," said Krista. "My goal is to help build this new avenue for the community to have their voices heard. As the Complaints Officer, I can help give the organization better visibility into any possible systemic issues that may exist now or in the future, so we can proactively consider improvements." The Complaints Officer will report directly to John Jeffrey, ICANN's General Counsel and Secretary. Krista will be transitioning away from her Global Domains Division role in the coming weeks, and will begin to build out the Complaints office. Krista Papac is a seasoned executive with over 15 years of experience in the domain name industry holding a variety of roles including executive leadership and management, strategic planning, business process development, and business development. Krista joined ICANN in May 2013 as the Director of Registry Services & Engagement. During this time, she built a global team of relationship and service development experts by putting people, process and infrastructure in place to support the growth of the gTLD marketplace. Karen Mulberry Director, Multistakeholder Strategy and Strategic Initiatives (MSSI) ICANN 12025 Waterfront Dr., Suite 300 Los Angeles, CA 90094 Phone: +1 424 353 9745

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Re: [CCWG-ACCT] CCWG-Accountability-WS2-FacetoFace Meeting Agenda
by MSSI Secretariat March 9, 2017

March 9, 2017

Hello all! Please see this wiki page for more information regarding the CCWG Accountability F2F for 10 March 2017; https://community.icann.org/x/io7RAw Looking forward to seeing those in attendance at the Face to Face and encourage all who cannot attend to join remotely. With kind regards, Brenda Brewer, Projects & Operations Assistant Multistakeholder Strategy & Strategic Initiatives (MSSI) Internet Corporation for Assigned Names and Numbers [cid:image001.png@01D29927.7E0385A0] From: <accountability-cross-community-bounces(a)icann.org> on behalf of Bernard Turcotte <turcotte.bernard(a)gmail.com> Date: Thursday, March 9, 2017 at 7:11 PM To: CCWG Accountability <accountability-cross-community(a)icann.org> Subject: [CCWG-ACCT] CCWG-Accountability-WS2-FacetoFaceMeeting Agenda All, Here is the final agenda for the CCWG-Accountability WS2 Face to Face meeting: 08:30 – 09:00 Coffee 09:00 – 09:10 Welcome, SOIs, Standards of Behaviour, review and approve agenda 09:10 – 09:15 Review Action Items from last meeting 09:15 – 09:30 General updates and reminders 09:30 – 10:15 Staff Accountability – guidance requested 10:15 - 10:30 Coffee break 10:30 - 11:00 New mechanisms 11:00 – 12:00 SOAC accountability Recommendations (first reading) 12:00 - 13:00 Lunch 13:00 - 14:00 ICANN CEO 14:00 – 14:30 Glossary 14:30 – 15:00 Diversity questionnaire (first reading) 15:00 – 15:30 Diversity interpretation request 15:30 – 15:45 Coffee break 15:45 – 16:15 WS2 timeline extension 16:15 – 16:45 IOT update 16:45 – 17:30 sub-group updates 17:30 -18:00 Wrap-up and Conclusions Adjournment Bernard Turcotte ICANN Staff Support to the CCWG-Accountability WS2

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CCWG-Accountability-WS2-FacetoFaceMeeting Agenda
by Bernard Turcotte March 9, 2017

March 9, 2017

All, Here is the final agenda for the CCWG-Accountability WS2 Face to Face meeting: 08:30 – 09:00 Coffee 09:00 – 09:10 Welcome, SOIs, Standards of Behaviour, review and approve agenda 09:10 – 09:15 Review Action Items from last meeting 09:15 – 09:30 General updates and reminders 09:30 – 10:15 Staff Accountability – guidance requested 10:15 - 10:30 Coffee break 10:30 - 11:00 New mechanisms 11:00 – 12:00 SOAC accountability Recommendations (first reading) 12:00 - 13:00 Lunch 13:00 - 14:00 ICANN CEO 14:00 – 14:30 Glossary 14:30 – 15:00 Diversity questionnaire (first reading) 15:00 – 15:30 Diversity interpretation request 15:30 – 15:45 Coffee break 15:45 – 16:15 WS2 timeline extension 16:15 – 16:45 IOT update 16:45 – 17:30 sub-group updates 17:30 -18:00 Wrap-up and Conclusions Adjournment Bernard Turcotte ICANN Staff Support to the CCWG-Accountability WS2

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WS2 February dashboard
by Nathalie Vergnolle March 8, 2017

March 8, 2017

Dear all, The February update of WS-2 Dashboard is now available (see attached), and has been posted to the wiki here <https://community.icann.org/display/WEIA/WS2+Dashboard> . Thank you, Nathalie. Nathalie Vergnolle Sr. Project Manager, Multistakeholder Strategy & Strategic Initiatives ICANN <mailto:nathalie.vergnolle@icann.org> nathalie.vergnolle(a)icann.org Telephone Direct: +1(310) 578-8957 Cell: +1(310) 871-8561 Skype: Nathalie.vergnolle.icann 12025 Waterfront Drive, Suite 300 Los Angeles, CA 90094-2536

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Terminology for the ICANN trinity
by avri doria March 8, 2017

March 8, 2017

hi, Sébastien and I [were] volunteered for the task of trying to clarify the words to be used in WS2 of documents when referring to ICANN, its workers, its board, and its community. While there were a few terms we could not come to agreement on, we have produced the enclosed draft terminology. It includes alternatives in the places where we disagreed. The doc can be found at: <https://docs.google.com/document/d/1JadPh5TJQ_-_LNfVu3EicZct1JMKk__b03W43Is…> As always the document is open for suggestions and comments We are sending this for discussion by the full group and, if it is acceptable in general, for help in deciding between the alternatives numbered A1/A2 & B1/B2. thanks Avri --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus

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CCWG-Accountability-Diversity-RequestForInterpretation for Plenary
by Bernard Turcotte March 8, 2017

March 8, 2017

Rafik, Thank you for this request. The Co-Chairs have approved putting this on the agenda for the face to face meeting for discussion by plenary. Bernard Turcotte ICANN Staff Support to the CCWG-Accountability WS2 ============ From: Rafik Dammak <rafik.dammak(a)gmail.com> Date: Tue, Mar 7, 2017 at 4:55 PM Subject: Re: CCWG-Accountability-Diversity-RequestForInterpretation for Plenary To: Bernard Turcotte <turcotte.bernard(a)gmail.com> Cc: Fiona Asonga <fasonga(a)kixp.or.ke>, "Thomas Rickert | rickert.net" < thomas(a)rickert.net>, ACCT-Staff <acct-staff(a)icann.org>, Mathieu Weill < mathieu.weill(a)afnic.fr>, León Felipe Sánchez Ambía <leonfelipe(a)sanchez.mx> Hi, I am sending here the request for the plenary scheduled in Friday 10th March to have language interpretation service for the ws2 diversity subgroup confcalls from english to spanish and french, and vice versa, by a demand from subgroup members. Thanks, Best, Rafik

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CEP/Copenhagen
by Edward Morris March 8, 2017

March 8, 2017

Dear Colleagues, One of the challenges we’ve faced in reviewing the current Cooperative Engagement Process (CEP) system, and improving upon it, has been a lack of input from community members who have experience with it. We asked ICANN Legal for help some time ago and this past week they have been kind enough to give us a list of those entities that have been through the CEP process during the past few years. That list is attached. We need your help. As strange as it may be, our group really can’t speak to or interview an inanimate corporate entity. We need people to communicate with. Alongside another volunteer, Anna Loup, I’d like to briefly chat in Copenhagen with any community member who has personally experienced a CEP and may have some thoughts, observations and suggestions about the process. We recognize that there are major elements of confidentiality that must be observed: what we are looking for are general observations and any suggestions for procedural or structural reform. Anyone not in Copenhagen and willing to help, we’d love to hear from you as well. E-mail, Skype, chat: all are possibilities. Please let us know of your availability and interest. The email address where interested community members can reach us is: cepreview1(a)gmail.com. Please pass this along to any member of the community who may be willing to help. We need as much input as we can get. Thanks very much for considering. Kind Regards, Edward Morris

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Notes, recordings and transcript for WS2 Ombudsman Subgroup & IOO Review Team Vendor Meeting | 08 March 2017
by MSSI Secretariat March 8, 2017

March 8, 2017

Hello all, The notes, recordings and transcripts for CCWG Accountability WS2_ CCWG Ombudsman Subgroup & IOO Review Team Vendor Meeting - 08 March 2017 will be available here: https://community.icann.org/x/WJDRAw A copy of the notes may be found below. Kind Regards, Yvette Guigneaux Multi-Stakeholder & Strategic Initiative Asst. ICANN Email: yvette.guigneaux(a)icann.org<mailto:yvette.guigneaux@icann.org> Cell: +1-310-460-8432 Skype: yvette.guigneaux.icann 12025 Waterfront Drive, Suite 300 Playa Vista, CA 90094 ________________________________ Agenda & Notes (including portions of the chat): WS2 - Ombudsman Subgroup & IOO Review Team Meeting | 08 MAR 17 @ 05:00 UTC. Agenda: Roll Call / Apologies - Welcome ICANN Ombuds Office review Meeting between Cameron Ralph LLC & IOO subteam Presentation - Q&A Useful documents Next meeting F2F meeting in Copenhagen 11 March 2017 (time TBD) AOB Notes (including relevant portions of the chat): 6 participants at start of call including Asha Hemrajani and Debra Russel and Phil Khoury (sp)(vendor). Roll Call / Apologies - Welcome Sebastien Bacholllet - this is an additional call to have an exchange with the vendor selected for the ICANN Ombudsman Review. ICANN Ombuds Office review Meeting between Cameron Ralph LLC & IOO subteam Presentation - Q&A Sebastien Bachollet - presentation of background material on WS2 and Ombudsman sub-group. Debra Russel - Background on vendor (presenting slide). PK more familiar with ICANN indirectly given past work with AuDA. Looking forward to meeting everyone in Copenhagen at ICANN 58. Sebastien Bachollet - Comment to be mindful of Australian accent. We have some questions: -Your understanding of the mission? - Your vision of the time line? -How you want to interact with us? Farzaneh Badi - have they been briefed on the ICANN structure and ecosystem and if they need more information. Debra Russel - our understanding of the task - we had a meeting by phone yesterday - 2 tracks - evaluate how the ombudsman is doing and the second track is to look at the additional functions that have been proposed to see if they are appropriate for an ombudsman. We have begun our reading to understand WS2. Phil Khoury - at this stage we only have a theoretical understanding of the objectives and are looking forward to the interviews in Copenhagen to better understand them. One of the questions we will be asking is about the balance between those two as well as challenges going forward. Looking forward to a draft report for the end of March and a final in mid-April. Think we can deliver a meaningful report in that timeframe - this may change as we get into it - but not for now. Sebastien Bachollet - re interacting with us - do you want us to setup specific meetings in Copenhagen, participate in our weekly calls. Debra Russel - best to participate in weekly meetings after Copenhagen to avoid requesting other calls. Farzaneh Badii: Thanks Seb. I also want to know their interview method and how they would like to choose their interviewees Asha Hemrajani - (introduction) - wanted to ask about your work methodology - mentioned you have reviewed 16 ombuds teams - what are your general areas of reform? - re surveys etc. how do you select those you wish to question? Have you worked on cases where you have recommended that the Obuds function should be expanded? Phil Khoury - we want to understand what the ombuds is achieving and what are the expectations - then we would map it against an international standard - then we would look at things that are special. (Listing past recommendations) - we have recommended more powers for the ombudsman in certain cases - but we try to frame all recommendations vs what is a fair and reasonable ombudsman. ICANN seems to have a combination of an internal and external ombudsman. Farzaneh Badii: I think the important issue is also the unique governance structure of ICANN itself that has a lot of impact on the ombudsman design we have worked on the issues of accessibility for many years (online access etc) I think what is important is to look at the design of the ombuds office and see if it can uphold the values of efficiency , independence and other values. ( my opinion) Debra Russel - there is a balance between getting a decisions that is fair and in a short time Phil Khoury - a common expansion of an ombudsman function we have recommended often is widening the accessibility to a wider public and allowing them to make recommendations on systemic matters vs single cases. for our interviews, we ask for a stakeholder map. Farzaneh Badii - (presents the points she made in the chat as listed above). We could ask the community about participating in their surveys and interviews. Asha Hemrajani - thanks Phil and Debra - last question on previous recommendations - do you look at mediation? do you recommend it be included or excluded. Debra Russel - have reviewed schemes where mediation is included - and have experience on this. Do not remember having recommended mediation in a place where it was not existing already. Phil Khoury - we have recommended the expansion of mediation - its about the right mix. Sebastien Bachollet - Looking forward to discuss with you in Copenhagen. Next topic was to discuss documents and wanted to ensure you have the Draft report of the group, the draft glossary and the New Mechanisms document. Would ask staff to ensure you have these. Action item: Staff to provide Draft report of the group, the draft glossary and the New Mechanisms documents to evaluators. Cheryl Langdon-Orr (CLO):thanks so much for taking the time to introduce yourselves and answer our questions... it is greatly appreciated... I look forward to working with you both, and in meeting up with you in CPH... bye for now... Next meeting F2F meeting in Copenhagen 11 March 2017 (time TBD) Adjourned. Decisions: * F2F meeting in Copenhagen 11 March 2017 (time TBD) Action Items: * Staff to provide Draft report of the group, the draft glossary and the New Mechanisms documents to evaluators.

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CCWG-Accountability-WS2-GoodFaith-PublicConsultationon-February2017 Has been posted
by Bernard Turcotte March 7, 2017

March 7, 2017

All, Please note that the public consultation on the Good Faith recommendations has been posted at: https://www.icann.org/public-comments/enhancing-accountability-guidelines-g… and closes on 24 April. Bernard Turcotte ICANN Staff Support to the CCWG-Accountability WS2

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WS2 dashboard - January (final)
by MSSI Secretariat March 7, 2017

March 7, 2017

Hi All - On behalf of the CCWG Accountability Co-Chairs, please find attached the final version of the Dashboard for the month of January 2017. Kind Regards, Yvette Guigneaux Multi-Stakeholder & Strategic Initiative Asst. ICANN - Internet Corporation for Assigned Names and Numbers Email: yvette.guigneaux(a)icann.org Cell: +1-310-460-8432 Skype: yvette.guigneaux.icann www.icann.org<http://www.icann.org>

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