June 2012 - Bc-gnso - lists.icann.org

Involuntary Reservation change by Hilton Prague
by Marilyn Cade June 2, 2012

June 2, 2012

Nick, thanks for the immediate followup to my urgent notification to you that Business participants who used the ICANN link to the Hilton Prague were "walked" beginning Friday, to remote hotels, w/out ICANN notice. We do not expect such actions from venue hotels. As I alerted you and others on staff, at the insistent concerns of affected BC attendees, I appreciate that the Meetings staff - you and others - were responsive to our calls for information. I will advise my members of your commitment to advise me, as chair of one of the constituencies of the assurance to return our reservations on Monday. I cannot assure of confidence in ICANN, as we were not notified by ICANN of change, although we all used the ICANN link to Hotel to book. As you can imagine, and implicated by ecperiences in Dakar, confidence in ICANN is low. However, - I will update daily of ICANN's response and work closely w you, and the most senior staff Rod and Akram. In the meantime, we will gather affected parties, and will continue to advance collaboration w the meeting staff as they restore reservations. I am of course reachable at the usual email and number: marilynscade@ hotmail.com. 1 202 251 6787 Marilyn Cade BC Chair Sent via BlackBerry by AT&T

2 2

Involuntary Reservation change by Hilton Prague
by Baskin, James F (Jim) June 1, 2012

June 1, 2012

Has anyone else been informed that due to reservation system problems you have been moved to another hotel? From: Olga Vanova [mailto:Olga.Vanova@hilton.com] Sent: Friday, June 01, 2012 3:19 PM To: Olga Vanova Subject: Reservation change Dear valuable guest, Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied. . Please see hotel web link: http://www.vi-hotels.com/andels-prague/. Let me share with you that there are prepared upon your arrival following amenities: * welcome drink * coffee and tea making facilities * complimentary breakfast served in the room * entrance to gym, sauna & steam bath * 1 DVD rental free per day * bottle of Becherovka (0.1 l) * turn-down service * bathrobe and slippers * 2 bottles of mineral water * Free entrance to hotel fitness till 31.12.2012 I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you. OLGA VANOVA I Conference & Events Executive HILTON PRAGUE t: +420 224 842 937 I f: +420 224 842 366 Pobřežní 1 I 186 00 Prague 8 I Czech Republic prague.hilton.com I facebook.com/Hilton.Prague I twitter.com/HiltonPrague [cid:image001.png@01CD402C.7D955610] [cid:image002.jpg@01CD402C.7D955610]<http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW…> [cid:image003.jpg@01CD402C.7D955610]<http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf> [cid:image004.jpg@01CD402C.7D955610] <http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_A…> [cid:image005.jpg@01CD402C.7D955610]<http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_…> ________________________________ This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential

7 6

Re: [bc-gnso] Involuntary Reservation change by Hilton Prague
by Marilyn Cade June 1, 2012

June 1, 2012

Please advise the Secretariat off list if you received this. We will gather information and I will raise w ICANN Chairs list/ CEO/meetings staff. Sent via BlackBerry by AT&T -----Original Message----- From: Phil Corwin <psc(a)vlaw-dc.com> Date: Fri, 1 Jun 2012 20:14:56 To: <michael(a)palage.com>; <sarahfalvey(a)google.com>; <james.f.baskin(a)verizon.com> Cc: <bc-gnso(a)icann.org> Subject: RE: [bc-gnso] Involuntary Reservation change by Hilton Prague I just received the same e-mail. I made my reservation in March upon my return from San Jose. Absolutely unacceptable. Philip S. Corwin, Founding Principal Virtualaw LLC 1155 F Street, NW Suite 1050 Washington, DC 20004 202-559-8597/Direct 202-559-8750/Fax 202-255-6172/cell Twitter: @VlawDC "Luck is the residue of design" -- Branch Rickey From: owner-bc-gnso(a)icann.org [mailto:owner-bc-gnso@icann.org] On Behalf Of Michael D. Palage Sent: Friday, June 01, 2012 3:52 PM To: 'Sarah Falvey'; 'Baskin, James F (Jim)' Cc: bc-gnso(a)icann.org Subject: RE: [bc-gnso] Involuntary Reservation change by Hilton Prague Yup - the latest technical "glitch" to impact the ICANN community. They fail to mention you are 14 min away from the venue on the other side of town. From: owner-bc-gnso(a)icann.org <mailto:owner-bc-gnso@icann.org> [mailto:owner-bc-gnso@icann.org] <mailto:[mailto:owner-bc-gnso@icann.org]> On Behalf Of Sarah Falvey Sent: Friday, June 01, 2012 3:40 PM To: Baskin, James F (Jim) Cc: bc-gnso(a)icann.org <mailto:bc-gnso@icann.org> Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague I got the same email as well. On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) <james.f.baskin(a)verizon.com <mailto:james.f.baskin@verizon.com> > wrote: Has anyone else been informed that due to reservation system problems you have been moved to another hotel? From: Olga Vanova [mailto:Olga.Vanova@hilton.com <mailto:Olga.Vanova@hilton.com> ] Sent: Friday, June 01, 2012 3:19 PM To: Olga Vanova Subject: Reservation change Dear valuable guest, Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied. . Please see hotel web link: http://www.vi-hotels.com/andels-prague/. Let me share with you that there are prepared upon your arrival following amenities: . welcome drink . coffee and tea making facilities . complimentary breakfast served in the room . entrance to gym, sauna & steam bath . 1 DVD rental free per day . bottle of Becherovka (0.1 l) . turn-down service . bathrobe and slippers . 2 bottles of mineral water . Free entrance to hotel fitness till 31.12.2012 I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you. OLGA VANOVA I Conference & Events Executive HILTON PRAGUE t: +420 224 842 937 <tel:%2B420%20224%20842%20937> I f: +420 224 842 366 <tel:%2B420%20224%20842%20366> Pobrežní 1 I 186 00 Prague 8 I Czech Republic prague.hilton.com <http://prague.hilton.com> I facebook.com/Hilton.Prague <http://facebook.com/Hilton.Prague> I twitter.com/HiltonPrague <http://twitter.com/HiltonPrague> Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280 <http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW…> <http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf> <http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_A…> <http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_…> ---------------- This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential -- Sarah Falvey | Senior Policy Analyst | sarahfalvey(a)google.com <mailto:sarahfalvey@google.com> | 202-346-1230 ---------------- No virus found in this message. Checked by AVG - www.avg.com <http://www.avg.com> Version: 2012.0.2178 / Virus Database: 2425/5038 - Release Date: 06/01/12

1 0